1、请稍等，我来为您查查是否有空位。*2. 座位已满Im afraid were fully booked for that time.恐怕那个时间餐位已经订满了。*3. 变更时间Is it possible for you to change the time?您是否可以换个时间呢？*4. 座位选择Would you like a table in the lobby or in a private room?您是喜欢大厅的餐台还是包间呢？*6. 桌位要求And can I booking a table by the window?您可以为我留一张靠窗的桌位吗？*7. 询问要求Any spec
2、ial requirement?有什么特别要求吗？*8. 预订已满Im afraid that table is reserved for 8 p.m.恐怕那张桌已经被预订了。Table Reservation 餐桌预订 场景：Mr. Smith wants to have the dinner with his friends tonight. So he called the IAP to order. 斯密斯先生将在今晚与他的朋友用餐所以他致电给IAP做预定。C=Caller打电话询问的客人 W=Waiter 服务生C: Hello. Is this IAP? 你好，请问是陶樂咖啡厅吗？
3、W: Yes. May I help you? 是的，需要我效劳吗？ Yes, Id like to reserve a table for tonight, please. 我想预定今晚的座位。 Certainly. Sir. How many people, Please? 好的，请问共有几位？ Six. 六位。 At what time can we expect（期待） you? 请问几点光临？ Oh, at 7:00 tonight. 噢，今晚七点。 Would you like a table in the main restaurant or in a private room,
4、 sir?先生，请问您想订大厅还是包房呢？ The main restaurant will be fine. 大厅的席位就可以了。 Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please? 好的，今晚七点钟，六个人的餐桌。可以告诉我您的姓名和电话吗？ Sure. Its John Smith and my number is 68888888.当然可以。我叫约翰.史密斯，电话号码是68888888. Thank you very much, Mr. Smit
5、h. Let me repeat your reservation: you book a table for six at 7 oclock tonight and your phone number is 68888888.Am I right?非常感谢您，史密斯先生。请让我重复您的预定：您在今晚七点预定了六人桌，您的电话号码是68888888.是对的吗？Yes, it is是这样的。 My name is Ivy and we look forward to seeing you.我叫Ivy，非常期待您的光临。 See you tonight. Goodbye. 晚上见。 Goodbye
6、. 再见。1.1A Private Room Reservation包厢预订-中餐厅实用对话（Practical Dialogues）Mr. Smith will have the dinner with his customers. He called the PP to reserve the private room. 斯密斯先生将和他的客户用晚餐，他致电给乐宫预定一个包厢。C=Customers 顾客 W=Waiter 服务生 Hello! PP. this is Miss. Sue speaking .Can I help you?您好，乐宫。 我是Sue，有什么可以帮到您？ May
7、 I have a private room for this afternoon? 我想订个包房。 Yes. Ill arrange that for you. Can I have your name, please?可以，我给您安排。请问您的名字是？ John Smith. 约翰 史密斯。 Mr. Smith, how many guests? 史密斯先生，有多少客人？ Five. 五位。 And then, when are you coming? 什么时候来就餐呢？ At 7 oclock this afternoon. Is it OK? 今天下午7点，行吧？ OK. Do you
8、 have any special requirements? I mean for vegetarians or something else.可以，您有任何特殊的要求吗？比如是素食者或其他什么特殊的？ Oh, I see. Id like it. My guests are all vegetarians（素食者）. 喔，可以，我喜欢。我朋友都吃素食。实用词汇和术语face-to face reservation面对面预订Telephone Reservation电话预订Sichuan Cuisine四川菜，简称川菜Cantonese Cuisine广东菜，简称粤菜Food and Bev
9、erage Director餐饮部总监Chinese Restaurant Manager中餐厅经理Banquet Manager宴会部经理Restaurant Supervisor餐厅主管Western Restaurant Manager西餐厅经理Asst. Western Restaurant Manager西餐厅副经理host餐厅男咨客hostess餐厅女咨客waiter男侍应生waitress女侍应生Receiving the Guest in the Restaurant 接待客人用餐*1. Ask the guests if they have a reservation or
10、not. If “yes”, lead them to the booked table. If “no”, ask them the number of people, and escort them to choose a table for them. 问清有否预留座位。如果有，领位到预订的餐台；如果没有，询问有几位，然后引领为人挑选合适的餐台.*2. When the guests are going to seat, arrange them take their seats as soon as possible. Arrange the tea or some drinks im
11、mediately（立即）.入座时，安排客人尽快就座，并及时安排茶水或是饮料。*3. After the guests are seated, give them the menu. 在客人坐定后，才上菜单。常用句子口语*1. 问侯客人Good evening, sir. Welcome to our restaurant. 先生，晚上好，欢迎光临本餐厅。*2. 祝福用语Have a good evening. 祝您有个愉快的夜晚。*3. 等待用语Now would you please take a seat and wait over there? 您先在那边坐下来等好吗？*4. 指导宾客
12、We have a window table reserved for you. 我们为您保留了一张窗边的桌子。*5. 建议换桌What about the one which is close the window? 有一张靠窗的桌子您觉得合适吗？*6. 安排宾客We will arrange the seat you very soon. 我们将尽快安排您入座。*7. 儿童服务Would you like a high chair for your child? 要不要给您的孩子拿一张高椅呢？1.2 Receiving the Guest with a Reservation 接待有预订的
13、客人Betty has reserved the table. Now she and her friend went to the restaurant. The host received them.贝蒂已经预定了座位，现在她和她的朋友来到了餐厅，咨客迎接了她们。W=Waiter C= Betty Good evening. How are you today? 晚上好。您今天好吗？ its ok, thank you. 很好，谢谢你！ Do you have a reservation? 请问您有预定座位吗？ Yes, we do. A reservation for two under
14、 Smith. 有，我们订了两位。是以史密斯的名字订的。 Just a moment, please Here it is 7:00 p.m. Betty Smith, two, non-smoking（非吸烟区）.请稍等一下。-有的，在这儿，晚上7:00，贝蒂-史密斯，两个人，不抽烟。 Thats us. 是我们，没错。 Right this way, please. 这边请。1.2 Receiving the Guest without a Reservation 接待没有预订的客人Mr. White and his wife went to the restaurant to have
15、the dinner. But they have no reservation. The waiter receiving them and escort them to choose the table that fits them. 怀特夫妇来到餐厅用餐可是她们没有用餐，服务员接待了她们并且帮助他们选择了合适的座位。W=Waiter B=Bake Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation? 晚上好，先生、夫人。欢迎到我们酒店。有预定吗？B: Im afraid I h
16、avent. Do you have a table for two? 没有。 有双人桌吗? Im sorry to say that we dont have any vacant seat at this moment. Would you please wait in the lounge for about five minutes? Ill seat you if the table is ready.对不起，目前我们没有空的。 请在休息室等大约5分钟好吗？桌子准备好了我就安排你们。 It sounds nice. Nancy, lets go to the lounge then.
17、 好吧，南希，我们去休息室。（Five minutes later） （5分钟后） I am sorry to have kept you waiting, sir and madam. Now we have a table for you. This way, please. 对不起，让你们久等了，先生、夫人。现在为你们准备了一张桌子，请这边走好吗？（客人入座后） What kind of drink would you like tonight? 今晚您想喝点什么？ Green tea, please. 请拿杯绿茶吧！ Ill bring them to you right away.
18、我一会就拿来。*1. The order of the western dishes begins from the host or hostess generally. If the host wants the guests order by themselves, begins from the first guest （by the right to the host or hostess）. Usually, men order for the women. The ladies dont order.西餐点餐的顺序一般从主人或者女主人开始。如主人示意请宾客分别点菜，则从主宾（主宾一
19、般坐在男主人或女主人的右边）开始。一般男生为女士点菜，女士不直接接受点菜。*2. Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook by his demand.（需求）在接受点菜时，必须问清客人的需求，以便厨师按客人的口味进行烹饪。*3. After ordered the food or beverage, the waiter should read the meal the guest o
20、rdered one by one.当客人点完食物或饮料后，点菜员要一道一道地报点他们点的菜。点餐常用句*1. 主动服务Shall I make a recommendation? 需要我推荐吗？*2. 建议顾客How about something to drink? 来点饮料怎么样？*3. 续杯提醒Does that come with refills? 可以续杯吗？*4. 准备点菜 Are you ready to order now, sir? 先生您准备点菜了吗？*5. 开始点菜Id like to try the chicken, please. 我想试试鸡肉。*6. 推荐菜肴Wh
21、y not try the XXX? 干嘛不试试XXX？*7. 询问菜单Is there a set menu for lunch? 有午餐的套饭菜单吗？8. 特色菜推荐Its the specialties of our restaurant. 这是我们餐厅的特色菜。*9. 时间说明Your dish takes ten minutes to prepare. 您的菜需要十分钟准备。*10. 后续服务What will you have to follow the soup? 喝完了汤，您要吃什么？*11. 询问客人的口味Would you like it rare, medium, or
22、well-done? （点牛排时） 您喜欢煮得生一点儿，中等程度，还是老一点儿？*12. 表示抱歉Im sorry, there are no xxx. 很抱歉，没有XXX了。*14. 提供餐类We have both buffet-style and a la carte dishes, which would you prefer?我们有自助式和点菜式，您喜欢哪一种？*15. 今日特色Do you have todays chefs dish? 今日有推荐菜吗？1.3 Taking a la cart Orders for Western Food 西餐点菜服务Tom wants to t
23、aste western food this evening. He comes to a restaurant to have a western dinner. But he has no reservation.汤姆今晚想吃西餐，他去到餐点准备用餐可是他没有预定。W=Waitress H=Hostess J=Tom JonesH: Good evening. Welcome to our restaurant. Have you made a reservation? 晚上好，欢迎到我们餐厅来，请问您有预订吗？J: No, we havent. 没有。 Three people? 是三位
24、吗？ Right. 是的。 This way, please. How is this table? 这边请。这个位置怎么样？ Its fine. 很好。 Thank you. Take your seat, please. 谢谢。请坐。 Good evening. May I take your order now? 晚上好，可以点餐了吗？ Do you have any specialties? 您有什么特色菜推荐吗？ Yes, you can try our appetizer called smoked, it taste very delicious.是的，您可以尝试一下我们的头盘-
25、熏三文鱼，吃起来很美味。 For an appetizer（开胃菜/头盘）, smoked salmon. 来一道开胃菜，熏三文鱼。 Do you need order salad? And which dressing you want?您需要点沙拉吗？配什么酱汁？ wed like three large fruit salads with balsamic and vinaigrette dressing.我们需要三份大的水果沙拉配香脂醋汁和油醋汁。 What soup would you like? 要什么汤？ Fish soup, French style. 法式鱼汤。 And, f
26、or the main course? 请问要什么主菜？ Two T-Bone Steaks and a rump steak. 两份T 骨牛排，一份牛腿排。 How would you like your steak done? 牛排要几分熟？ Medium- well. 七分熟。 What kind of sauce would you want? 要哪种酱汁？ Black pepper and mushroom cream sauce.黑椒汁和奶油蘑菇汁。 Would you like some vegetables? 要些蔬菜吗？ The curried vegetables. 咖喱蔬
27、菜。 Anything for dessert? 需要甜点吗？ Strawberry ice cream for all. 每人一份草莓冰激凌。 Anything else? 还需要别的吗？ No, Im afraid thats all. 不，已经足够了。cuisine烹饪，烹饪法greasy油腻的heavy难消化的hot刺激的，辣的light清淡的，易消化的present呈上，送上specialist特制品，特产specification规格，说明书bean菜豆sauce酱汁，调味汁delicious美味可口的spicy加香料的Model 4：Serving Dishes 上菜*1. After the guests almost have arrived, you can ask them politely: “Excuses me, may I serve you?” 客人基本到齐后礼貌询问是否可以上菜“打扰一下，请问可以上菜了吗？”*2. Before serving dishes, called the correct names of the dish. “Hello, this is , please enjoying!
