1、剑桥商务英语高级习题集 参考答案商务英语高级习题集参考答案TEST 1READINGPART ONE1. D 2. B 3. E 4. A 5. D 6. C 7. E 8. CPART TWO9. B 10. A 11. E 12. C 13. D 14. FPART THREE15. B 16. D 17. A 18. D 19. B 20. APART FOUR21. B 22. C 23. A 24. D 25. A 26. B 27. D 28. D 29. C 30. APART FIVE31. AS 32. WHY 33. NOT/HARDLY 34. WHO/THAT 35.
2、OF36. FOR 37. SO/THUS 38. HAVE 39. MUCH 40. LIKEPART SIX41. CORRECT 42. THEY 43. CORRECT 44. BEING 45. WHICH 46. FOR47. CORRECT 48. SHOULD 49. WHEN 50. CORRECT 51. THEIR 52. THATWRITINGQuestions 1Sample AThis report describes the movements of the balance of trade between 1991 and 2001, for a particu
3、lar country, concerning manufacturing and agriculture.ManufacturingImports increased constantly during this period. The figure sows a rise of $4bn within the whole period and no fluctuations are to be remarked.Exports rose from nearly $3bn in 1991 to approximately $7bn in 2001, suffering minor fluct
4、uations all the way through. In general, the balance of trade remained slightly positive through the period considered.AgricultureImports increased slightly, ending the period around $1bn over their starting level. They suffered a temporary fall between 1992 and 1994, followed by a steady recovery.
5、After peaking at around $2.5bn in 1999, imports fell slightly to their final value.Exports figure shows the same performance although at level $4bn higher than imports.Consequently, the balance of trade remained markedly positive throughout the period.Band 4All content points are included. There is
6、a relatively natural use of language and a good range of structure, despite some inaccuracy. There is also evidence of a wide range of vocabulary and the report is well organised.Sample BIntroductionThe aim of this report is to describe the imports an exports of the Manufacturing and Agricultural se
7、ctors in the years 1991-2001 in European countrys.Manufacturing ImportsIn the first year (1991) the imports were just above $2bn, at the end of 2001, the imports were almost on the $6bn.Manufacturing ExportsIn 1991 were just below the $3bn, a the end of 2001 were almost of $6bn. The exports in this
8、period showed a general upward trend.Agricultural ImportsIn the first two years the imports showed a general upward trend. At the end of the third year (93) they peaked down to $1bn, but in 1995 they recovered reaching the $2bn in the last year (2001).Agricultural ExportsIn the first 3 years were a
9、bit fluctuated but finally in the next years they recovered reaching the $6bn.ConclutionBoth sectors showed a general upward trend reaching more $bn at the end of the 10 year period.Band 2All content points are covered, with adequate organisation. However, the range of language is limited and there
10、are a number of frequent basic errors.Question 2Sample CThis report aims at outlining which aspects of our department function most effectively, which ones need improvement and how to achieve an efficient improvement.First of all, it needs to be stressed out that the majority of the team generally s
11、hows a real team spirit, is willing to do his best to prioritize some smooth interactions with customers and is not reluctant to work outside the normal working hours.On top of that, every member of the team has been carefully selected for his/her excellent qualifications in terms of negotiating ski
12、lls and communications abilities.As a result, it came out of the recent survey, conducted with most of our customers, that our department has an excellent image outside the company.Unfortunately, however, some aspects appear to be less brilliant. As part of our sales force, people spend most of thei
13、r time on the phone and cannot fit any training course within their schedule. As there is no clear strategy to encourage the employees to attend training courses, they may feel guilty to decide to use part of their working time to get a better knowledge on a computer software for instance.This being
14、, said, I strongly recommend to define a clear strategy encouraging people to register, at least, to two training courses, each year.This would help them to understand that, whatever their initial qualifications may be, it may bring benefit to both them and the company to improve them.Band 3A reason
15、able achievement of the task. There is an adequate range of structure and vocabulary and reasonable control, although occasional awkwardness may cause some confusion. Organisation is satisfactory while cohesion is good.Sample DA survey on performance of our department which is Customer Service, was
16、carried out amount employees and customers. A few findings are developed in this following report.First of all, to start with positive points, it was reported that management fosters team spirit, and it is well followed by employees. Moreover, excellent feedbacks from our customers were received, th
17、ey were all fully satisfied with services provided to them. In addition, sales results exceeded plan this year, which refect our effectiveness.Secondly, unfortunately, there is still weaknesses which could be improved. For instance, the questionnaire sent to employees outlines the lack of motivation
18、 within our team, people dont work with gusto. Likewise, they all complain about a lack of communication between Technical Service and Sales Department, which can affect our customers. Our competitors may take advantage of it.Finally, I am confident that we can achieve improvement. Regarding the lac
19、k of motivation I would recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap between their salary and the ongoing rate, thus pay people what they worth. Moreover, praise people and publically recognize their individual performance and leader
20、 should define clearly each employee objectives.In terms of communication, I suggest that our management leader start setting up regular meeting including sales and technical people and foster open dialogue.Band 3All content points are included. This is an ambitious attempt at the task with evidence
21、 of a range of lexis and structure, but a number of basic errors make it a Band 3.Questions 3Sample EDear Sir,In response to your letter of complaint about the employer you received from my company, I would like to apologize. We know and understand your complaints but we really care about our custom
22、ers and that is why in this letter we will try to give our reasons about what happened.The person you received last week was a lier. One week before you asked for the employer, this young man came into my office and told me he was an administrative assistant and showed me his CV. In the curriuculum
23、he presented to me, he was wonderful, it said that this person was graduated from Oxford University with a wonderful average, and his work experience was very extended. Two weeks ago I heard from a friend that this young man bought his CV and did not had it.This is the first time in the story of my
24、company that this happens. I would like to tell you that this case was exceptional. This young man came to my office for certain circumstances but I am shure this will not happen again. But to be shure the next time I get a CV I will call to all numbers written on it, to be certain that the employer
25、 is not a lier.Knowing that this case is exceptional and giving you the reason of your complaint, I would like to give you some kind of compensation. Next week, if you like, I will send you another administrative assistant, free of companys charge. I hope you reconsider this chance and write back an
26、 answer.Yours faithfully,Band 3This is well-organised answer, with an adequate range of structure and vocabulary. All content points are included. There are a large number of non-impeding errors, but they do not distract the reader unduly.Sample FTo: Mr. MainDate: 30, NovemberSubject: Apologising an
27、d compensation about the complaintDear Mr. MainI am terribly sorry about your complaint. And I understand enough the reason why you are angry with my company and express your opinion which you will not be using my agency.I know you wanted the person who has a exellent skill at operating computer, es
28、pecially office programme. So I was looking for a candidate who has a special certificate on computer. I finally found appropriate person and sent you her. However, the certificate which she gave me was fake.Im so sorry about that and Id like to tell you that was exceptional.So Ill sent you new assi
29、stant and Id like to compensate anything what you want.I apologize you.Yours sincerely,Band 2All content points are addressed. However, the limited range of structure combined with frequent basic errors mean this is a Band 2.Question 4Sample GPROPOSAL ON WAYS TO IMPROVE XYZS WEBSITENOVEMBER 2002The
30、proposal aims to set out various ways and possibilities available in order to improve our website.A SWOT AnalysisAs a result of a SWOT analysis, the following points summarise our main findings.Strengths We were the first major company in one sector to set up a website We benefit from a very high ra
31、te of brand recognition and therefore internet users remember or find our site easily through search engines.Weaknesses Our of date: Despite being the innovators when launching our website, the information provided online is, in many cases, out of date (prices, phone numbers) Not user friendly. The
32、structure of our paper is very rigid, potential customers cannot, do not have freedom of movement. No online purchase facility available.B Suggestions and RecommendationsIt was felt that in order to remain ahead of our competitors we should carry out some of the following improvements. A more user friendly website allowing the user to have more freedom. Then, surveys have shown that such facility increase sales. Regular update of th
