1、酒店英语词汇B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不
2、是预定）Doorman 门房 门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复P
3、orter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理
4、Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attenda
5、nt楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Ban
6、quet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客 满 fully booked房间种类 types of rooms双 人 房 double room标 准 房 standard room双 床 房 twin room高 级
7、 房 superior room豪 华 房 deluxe room商 务 房 executive room套 房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连 通 房 connecting room相 邻 房 adjoining room没有按预定抵店 no show确 认 信 letter of confirmation服 务 费 service charge额外费用 extra charge班 车 shuttle bus全 价 f
8、ull price折 扣 价 discounted price标 准 价 rack rate优 惠 价 special price免 费 complimentary rate特大号床 king-size bed大 号 床 queen-size bed推 迟 postpone空 房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage背包 shoulder bag纸箱 ca
9、rdboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn down service打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器 brief ease 公文包out of order 坏了coupon奖
10、券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制 ice tongs 冰夹 chair 椅子 bedside table 床头桌 ceiling light 顶灯luggage stand 行李架 swimming bag游泳袋 power socket 电源插座 note pad 记事簿 shoe basket鞋篮 ice bucket 冰桶 security latch安全门dry cleaning docket 干洗单 break
11、fast menu 早餐菜单 light switch 灯开关 air conditioner vent 空调排风口 pillow case枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switch 开关 desk chair （与书桌配套的）椅子 laundry docket 洗衣单 Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌 chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯 t
12、elevision cabinet 电视柜 single bed 单人床 double bed 双人床 desk书桌dusting 去尘 toilet brush 马桶刷子 refuse bag 废物袋 mopping 拖地scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清洁剂 vacuum cleaner 吸尘器 mop 拖把 shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 moisturizer 润肤露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 Bedside lamp
13、 床头灯 smoke detector 烟感器 wardrobe 衣柜 television guide电视指南 Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘 ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋 bookshelf 书架 ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关Venetian blind 百叶窗帘 curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几 nigh
14、t table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯 drawer 抽屉 second floor (英)三楼，(美)二楼 spring 弹簧 cushion 靠垫，垫子 socket 插座，插口 sitting room 起居室voltage 电压floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫
15、 thermos 热水瓶 transformer 变压器酒店前台用语：market price 市价 cashiers desk 兑换处 coin 硬币 accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格 reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 spare (形)多余的postpone (动)延期 c
16、ancel (动)取消 travelers cheque 旅行支票 pay (动)付款 fill (动)填写 administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label
17、行李标签 overbooking 超额订房 reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部
18、Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务
