1、点餐英语情景对话餐厅英语情景对话A: What can I do for you, sir先生，您要来点什么B: What have you got this morning今天早上你们这儿有什么A: Fruit juice, cakes and refreshments, and everything.水果汁、糕点、各种茶点等等，应有尽有。B: Id like to have a glass of tomato juice, please.请给我来一杯西红柿汁。A: Any cereal, sir要来点谷类食品吗，先生B: Yes, a dish of cream of wheat.好的，来
2、一份麦片粥。A: And eggs还要来点鸡蛋什么的吗B: Year, bacon and eggs with buttered toast. I like my bacon very crisp.要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。A: How do you want your eggs您喜欢鸡蛋怎么做: Fried, please.煎的。A: Anything more, sir还要什么别的东西吗，先生B: No, thats enough. Thank you.不要了，足够了。谢谢。Dialogue 2(A couple waiting to be seated in a c
3、rowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir请问您订位了吗先生，太太B: No, I am afraid we dont.没有。A: Im sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西
4、直至有空桌吗B: No，thanks. Well come back later. May I reserve a table for two不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗A: Yes, of course. May I have your name, sir当然可以。请问先生贵姓B: Bruce. By the way. Can we have a table by the window布鲁斯。顺便，我们可以要一张靠近窗口的桌子吗A: Well try to arrange it but I cant guarantee, sir.我们会尽量安排，但不能保证，
5、先生。B: Thats fine.我们明白了。(Half an hour later, the couple comes back.)半小时后，布鲁斯夫妇回来了。A: Your table is ready, sir. Please step this way.你们的桌子已经准备好了，先生，太太。请往这边走。Dialogue 3A: Waiter, a table for two, please.服务生，请给我一张两人的桌子。B: Yes, this way please.好的，请跟我来。A: Can we see the menu, please能让我们看一看菜单吗B: Here you a
6、re.给您。A: Whats good today今天有什么好吃的B: I recommand crispy and fried duck.我推荐香酥鸭。A: We dont want that. Well, perhaps well begin with mushroom soup, and follow by some seafood and chips.我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。B: Do you want any dessert要甜品吗C: No dessert, thanks. Just coffee.不，谢谢。 咖啡就行了。(After a
7、few minutes.)过了一会儿。A: I can have the check, please.结帐。C: George. Lets split this.乔治，我们各自付帐吧。A: No, its my treat tonight.不，今天我请客。B: Cash or charge, sir现金还是记帐A: Charge, please. Put it on my American Express.记帐。请记入我的“美国运通信用卡”帐号。Dialogue 4A: Good morning. Can I help you早上好。有什么能效劳的吗B: I want an American
8、breakfast with fried eggs, sunny side up.我想要一份美式早餐，要单面煎的鸡蛋。A: What kind of juice do you prefer, sir您想要哪种果汁呢B: Grapefruit juice and please make my coffee very strong.西柚汁，还有，我要杯很浓的咖啡。A: Yes, sir. American breakfast with fried eggs, sunny side up, grapefruit juice and a black coffee. Am I correct, sir好
9、的，一份美式早餐，要单面煎的鸡蛋、西柚汁及一杯清咖啡，对吗B: Yes, thats right.是的。A: Is there any thing else, sir还有什么吗，先生B: No, thats all.没有了，谢谢。(Later)稍后A: Good morning, sir. Ive brought the breakfast you ordered.早上好，先生。您要的早餐送上来了。B: Just put it on the table, please.请放在桌上。A: Do you need anything else, sir先生，还有其他需要吗B: No thanks.
10、Ah, yes! Can I have some more juice for the minibar没有，谢谢。 啊！可否多放一些果汁在冰箱里A: What kind of juice would you like, sir哪种果汁呢，先生B: Tomato, orange and apple juice, please.番茄汁、橙汁及苹果汁。A: Yes, sir. Ill get them for you right away. Would you please sign this bill first Thank you, sir.好的，我立刻去取。麻烦您先签了这张帐单。Dialogu
11、e 5A: Oh, Im starving. Id like to try some real Chinese cuisine. What would you recommend, waiter啊，我快饿死啦。我想吃点真正的中国菜。您给我推荐什么呢，服务生B: Well, it depends. You see, there are eight famous Chinese cuisines:for instance, the Sichuan cuisine, and the Hunan cuisine.那要看情况了。您知道，中国主要有八大菜系。比方说，川菜、湘菜。A: They are bo
12、th spicy hot, Ive heard.我听说这两种都很辣。B: Thats right. If you like hot dishes, you can try some.对。您要是爱吃辣的，可以试试。A: They might be too hot for me.对我来说可能太辣了点。B: Then theres the Cantonese cuisine and the Jiangsu cuisine. Most southerners like them.再有是粤菜和江苏菜。大多南方人都爱吃。A: What about any special Beijing dishes有什么
13、特别的北京风味菜吗B: Theres the Beijing roast duck.有北京烤鸭啊。A: Oh, yes. Ive heard a lot about it. Id like very much to try it. Where can I find it啊，对了，听过多次了。我很想试一试。在哪儿能吃到呢B: You can find it in most restaurants, but the best place is certainly Quanjude Restaurant.大多数饭店都有烤鸭，可是最好的当然还是全聚德烤鸭店。A: Is it near here离这儿近
14、吗B: Not too near but not too far either. A taxi will take you there in 15 minutes, if the traffic is not too bad, I mean.不太近也不算远。乘出租车15分钟能到。我是说，要是堵车不厉害的话。A: Well, thank you for your information. But what is the name of that restaurant again好，多谢您的指点。请您再说一下那个饭馆的名字好吗B: Let me write it down on this slip
15、 of paper for you. You can show it to the taxi-driver.我来给您写在这张纸片上。您好拿给出租车司机看。A: Thats very kind of you. Thanks a lot.您真是太好了！多谢多谢。B: Youre welcome.不客气。A是你,B是外国人)A:Welcome to our hotel欢迎光临。A:So you have got altogether four pieces of baggage您一共带了4件行李，是不是B:Let me have a check again让我再看一下。A:The Reception
16、 Desk is straight ahead接待处就在前面。A:After you, please你先请。B:Excuse me， where can I buy some cigarettes劳驾。我到哪儿可买到香烟A:There is a shop on the ground floor一楼有个商店。A:It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。B:Can I also get some souvenirs there也可以买到纪念品吗A:There is a counter selling all kinds
17、 of souvenirs有个柜台出售各种各样的纪念品。B:Excuse me，where is the restaurant劳驾，请问饭厅在哪儿A:We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer我们有中餐厅和西餐厅，你愿意去哪个B:Id like to try some Chinese food today今天我想尝尝中国菜。 酒店英语口语会话必备手册一概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极
18、艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语 正式英语 Whats your name May I have your name 您贵姓 请问您贵姓大名 Do you want some tea Could you like some tea 您要喝茶吗 请问您想喝茶吗 Over here, please. Could you come this way please 这边请。 请您往这边走好吗 * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“
19、I dont know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. Ill check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利
20、用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I 2. Could you 3. Would you 4. Shall I 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1 自己要做什么事时，就使用May I May I have your name, please 请问尊姓大名 May I have your check-out time, please 请问您什么时候结帐离开 May I see your passport, please 请
21、让我看一下您的护照好吗 May I know your nationality, please 请问您的国籍是什么 2 麻烦客人时，可使用Could you Could you fill out the form, please 请您填写这张表格好吗 Could you write that down, please 请您写下来好吗 Could you draft the fax, please 请您写下传真的草稿好吗 Could you hold the line, please 请不要挂电话好吗 3 询问客人的喜好或是做什么时，可使用Would you Would you like tea
22、 or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗 * 只要在疑问词后加“Would you ”，就可以提出大部分的询问。 When would you like to visit Kunshan 请问您想要何时参观昆山 When would you like to have lunch 请问您想在哪里用餐 What time would you like to eat 请问您想何时用餐 Who would you like to contact
23、 请问您想和谁联络 Which kind of room would you prefer 请问您喜欢哪一种房间 How would you like to settle your bill 请问您的账单如何处理 How long would you like to stay 请问您要逗留多久 How many tickets would you like to buy 请问您要买几张票 4 在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do Shall I draw the curtains 请问需要我把窗帘拉上吗 Shall I draw y
24、ou a map 请问要我为您画一张地图吗 Shall I make the reservation for you 请问要我为您安排预约吗 （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out 早上好，先生，请问您要退房吗 Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店 Good eveni
25、ng, Ms. May I help you 晚上好，小姐，请问我能为您服务吗 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you 早上好，先生。这里是服务台，请问您需要服务吗 （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kep
26、t you waiting. 很抱歉让您久等了。 Could you wait a little longer, please 请您稍候好吗 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。 I am very sorry for the delay.
27、很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您
28、的东西。 7 当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon 对不起 Pardon me 对不起 I beg your p
29、ardon 对不起请再说一遍好吗 Could you repeat that, please 请您重复一遍好吗 若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如： Excuse me, sir. Do you mean you lost your room key 不好意思，先生，您是说您丢了房间的钥匙 电话英语的应对 1 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如： “Hello, this is Information Desk.” 您好，这里是问询处。 “Information Desk speaking. May I help you” 问询处，请问您要服务吗 2.打错电话时 如果是外线打错时，可以回答： I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。
