1、商务交际英语期末复习一、选择题（每小题2分，共20分） 主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。如：1. Which of the following describes a memo written to a president from a department supervisor? A A. Upward, formal, internal2. Which sentence contains five Ws? B B. New employees should report at 8:30 a.m. on Monday, October for an orie
2、ntation session.3. Which of the following main ideas should be communicated in a business message in indirect order? D D. Your library books are overdue and a fine has been assessed.4. Which of the following describes a cross-cultural communication situation? C C. A receptionist speaks slowly to a c
3、lient who speaks with a heavy accent.5. Instead of making judgements based on sterotypes, you should B B. learn to understand people as individuals6. A key to receiving honest feedback is C C. the senders attitude7.An agenda is B B. the order of business to be discussed during a meeting8. Which of t
4、he following should be used for a message that is to provide information for a group of people (some are inside the company and some are outside)? C C. A report9. Which of the following statements promotes goodwill by using courteous words? D D. Perhaps you overlooked last months statement, as your
5、account is past due.10. The heading of a memo in traditional format consist of B .B. TO, FROM, DATE, and SUBJECT lines11.Which of the following is an internal barrier tocommunication? A A. The shyness of person.12. Which of the following statements best defines communication? C C. The sending and in
6、terpreting of messages.13. The sender signs his or her initials or name to memo to indicate that he or she C C. has read the memo14. Which of the following is a form of secondary research? A A. Reading an article in a magazine.15. Which of the following sentences contains a redundant expression? A A
7、. Currently we have an overstock of red and blueT-shirt, as of his week.16. Which type of letter is considered a goodwill letter? A A. A letter of acknowledgement.17. Which of the following would be part of an analytical report? D D. All of the above.18. Which of the following would be the best begi
8、nning for an acknowledgement? D D. I received your order for 15 speaker sets.19. Which of the following is based on date? A A. Findings.20. Which of the following is an example of external communication? B B. A collection letter sent to a customer.21. Cultural differences can be communication barrie
9、rs because D .D. technologies used by people of different cultures vary.22. Which of the following letter parts is optional? A A. dateline23. Which of the following would be the best beginning for an acknowledgement? B B. Here at ABE company, we sincerely appreciate your business.24. Which of the fo
10、llowing is a supplementary part of a formal report? C C. Talbe of contents25. Effective teams B .B. strive to avoid conflict二. 正误判断 （每小题2分，共20分）选自练习册中的正误判断练习。Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. T 1.The population of the United
11、States is becoming even more culturally mixed. F 2.The business environment in the United Stated is so dominated by white Americans that a company is unlikely to be owned by a non-U.S. citizen. F 3. A muutinational company simply sells products or purchases goods from another country. T 4. Communica
12、ting with a coworker whose background differs from your own can be just as challenging as communicating with a colleague visiting from a foreign country. T 5. Cultural differences can be communication barriers. F 6. The English language is the most widely used language in the world. T 7. Even a simp
13、le gesture such as a wave or a smile can mean different things to people of difference cultures. T 8. Most Americans are comfortable with a personal space of at least 18 inches. T 9. Learning to speak at least a few polite words of another language is usually taken as a sign of respect by others who
14、 speak that language. F 10. It is best to avoid drawing pictures for people whose first language is not English。 they will more than likely be insulted. F 11. Cultural diversity is the most common and most important type of diversity found in the American workplace. F 12. Stereotypes help us underst
15、and other groups of people, even without getting to know individuals within the group. T 13. An effective work team goes through a process of development that involves getting acquainted, establishing roles,and carrying out tasks. T 14. Members of effective work teams have a strong group identity an
16、d foster improvement by reviewing both succeses and failures. T 15.All business messages should promote goodwill. F 16. The supporting information contains the main idea. F 17. Generally, business communications that contain positive messages are organized in direct-indirect order. T 18. In direct order, the main idea precedes its supporting informati
