1、 Speaking.* *The person answering says this if the caller does not recognize their voice.Asking to speak with someone Is Fred in? Is Jackson there, please? Can I talk to your sister? May I speak with Mr. Green, please? Would the doctor be in/available?Connecting someone Just a sec. Ill get him. （inf
2、ormal） Hang on one second. （informal） Please hold and Ill put you through to his office. One moment please. All of our operators are busy at this time. Please hold for the next available person. Making special requests Could you please repeat that? Would you mind spelling that for me? Could you spea
3、k up a little please? Can you speak a little slower please. My English isnt very strong. Can you call me back? I think we have a bad connection. Can you please hold for a minute? I have another call. Taking a message for someone Sammys not in. Whos this? Im sorry, Lisas not here at the moment. Can I
4、 ask whos calling?m afraid hes stepped out. Would you like to leave a message? Hes on lunch right now. Whos calling please?s busy right now. Can you call again later?ll let him know you called. ll make sure she gets the message. Leaving a message with someone Yes, can you tell him his wife called, p
5、lease. No, thats okay, Ill call back later. Yes, its James from CompInc. here. When do you expect her back in the office? Thanks, could you ask him to call Brian when he gets in? Do you have a pen handy. I dont think he has my number. Thanks. My number is 222-3456, extension 12. Confirming informati
6、on Okay, Ive got it all down. Let me repeat that just to make sure. Did you say 555 Charles St.? You said your name was John, right?ll make sure he gets the message. Listening to an answering machine Hello. Youve reached 222-6789. Please leave a detailed message after the beep. Thank you. Hi, this i
7、s Elizabeth. Im sorry Im not available to take your call at this time. Leave me a message and Ill get back to you as soon as I can. Thank you for calling Dr. Mindins office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an em
8、ergency please call the hospital at 333-7896. Leaving a message on an answering machine Hey Mikako. Its Yuka. Call me! Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. Hello Maxwell. This is Marina from the doctors office
9、 calling. I just wanted to let you know that youre due for a check-up this month. Please give us a ring/buzz whenever its convenient. Finishing a conversation Well, I guess I better get going. Talk to you soon. Thanks for calling. Bye for now. I have to let you go now. I have another call coming thr
10、ough. I better run. m afraid thats my other line. ll talk to you again soon. Bye. 商务电话英语实战宝典1Beijing Trading CampanyMay I help you？北京 贸易公司。请问有何贵干？2We have two Zhongs 我们这里有两位先生姓钟。3Is that Bob Zhong，or John Zhong？你要接Bob钟，还是John钟？4Im sorry，hes not in the office now 很抱歉，他现在不在办公室。5Do you have any idea wh
11、en hell be back？你知道他何时回来吗？6I have no idea（when hell be back） 我不知道（他何时回来）。7Can you ask him to call me when he comes back？他回来时请告诉他打电话给我好吗？8Its urgent 有急事。9Im sorry but hes in Shanghai on business 很抱歉，他出差去 上海 了。10Probably sometime tomorrow 可能明天（回来）。11Is there anyone else who can help me？有没有其他的人能帮我？12OK
12、Ill just put you through 好的，我这就给您转接。13Just a moment，please 请稍候。14Youre welcome 别客气。15Is Mary there？玛丽在吗？16Mary is out right now 玛丽现在不在。17Why dont you call back later this afternoon？您不妨今天下午再打来。18When will she be back？她何时会回来？19Will it be too late if I call around 1000 this evening？如果我在晚上10点左右打来会不会太晚？D
13、ialogue A （A：Receiver B：Smith） A：Good morningBeijing Trading CompanyMay I help you？B：Good morningThis is MrSmith of King Electronics Compa-nyId like to speak to MrZhong，please We have two Zhongs hereIs that Bob Zhong，or John Zhong？Bob MrBob Zhong in the Overseas Sales Division？Right Im sorry，hes not in the office now Do you have any idea when hell be back？Im sorry，I have no idea Can you ask him to call me when he cames back？Its urgent Yes，I will，MrSmith Thank you Youre welcome Dialogue B George
