英语电话交流用语文档格式.docx
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英语电话交流用语文档格式.docx
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∙Speaking.*
*Thepersonansweringsaysthisifthecallerdoesnotrecognizetheirvoice.
Askingtospeakwithsomeone
∙IsFredin?
∙IsJacksonthere,please?
∙CanItalktoyoursister?
∙MayIspeakwithMr.Green,please?
∙Wouldthedoctorbein/available?
Connectingsomeone
∙Justasec.I'
llgethim.(informal)
∙Hangononesecond.(informal)
∙PleaseholdandI'
llputyouthroughtohisoffice.
∙Onemomentplease.
∙Allofouroperatorsarebusyatthistime.Pleaseholdforthenextavailableperson.
Makingspecialrequests
∙Couldyoupleaserepeatthat?
∙Wouldyoumindspellingthatforme?
∙Couldyouspeakupalittleplease?
∙Canyouspeakalittleslowerplease.MyEnglishisn'
tverystrong.
∙Canyoucallmeback?
Ithinkwehaveabadconnection.
∙Canyoupleaseholdforaminute?
Ihaveanothercall.
Takingamessageforsomeone
∙Sammy'
snotin.Who'
sthis?
∙I'
msorry,Lisa'
snothereatthemoment.CanIaskwho'
scalling?
mafraidhe'
ssteppedout.Wouldyouliketoleaveamessage?
∙He'
sonlunchrightnow.Who'
scallingplease?
sbusyrightnow.Canyoucallagainlater?
lllethimknowyoucalled.
llmakesureshegetsthemessage.
Leavingamessagewithsomeone
∙Yes,canyoutellhimhiswifecalled,please.
∙No,that'
sokay,I'
llcallbacklater.
∙Yes,it'
sJamesfromCompInc.here.Whendoyouexpectherbackintheoffice?
∙Thanks,couldyouaskhimtocallBrianwhenhegetsin?
∙Doyouhaveapenhandy.Idon'
tthinkhehasmynumber.
∙Thanks.Mynumberis222-3456,extension12.
Confirminginformation
∙Okay,I'
vegotitalldown.
∙Letmerepeatthatjusttomakesure.
∙Didyousay555CharlesSt.?
∙YousaidyournamewasJohn,right?
llmakesurehegetsthemessage.
Listeningtoanansweringmachine
∙Hello.You'
vereached222-6789.Pleaseleaveadetailedmessageafterthebeep.Thankyou.
∙Hi,thisisElizabeth.I'
msorryI'
mnotavailabletotakeyourcallatthistime.LeavemeamessageandI'
llgetbacktoyouassoonasIcan.
∙ThankyouforcallingDr.Mindin'
soffice.Ourhoursare9am-5pm,Monday-Friday.Pleasecallbackduringthesehours,orleaveamessageafterthetone.Ifthisisanemergencypleasecallthehospitalat333-7896.
Leavingamessageonanansweringmachine
∙HeyMikako.It'
sYuka.Callme!
∙Hello,thisisRicardocallingforLuke.Couldyoupleasereturnmycallassoonaspossible.Mynumberis334-5689.Thankyou.
∙HelloMaxwell.ThisisMarinafromthedoctor'
sofficecalling.Ijustwantedtoletyouknowthatyou'
redueforacheck-upthismonth.Pleasegiveusaring/buzzwheneverit'
sconvenient.
Finishingaconversation
∙Well,IguessIbettergetgoing.Talktoyousoon.
∙Thanksforcalling.Byefornow.
∙Ihavetoletyougonow.
∙Ihaveanothercallcomingthrough.Ibetterrun.
mafraidthat'
smyotherline.
lltalktoyouagainsoon.Bye.
商务电话英语实战宝典
1.BeijingTradingCampany.MayIhelpyou?
北京贸易公司。
请问有何贵干?
2.WehavetwoZhongs.
我们这里有两位先生姓钟。
3.IsthatBobZhong,orJohnZhong?
你要接Bob钟,还是John钟?
4.I’msorry,he’snotintheofficenow.
很抱歉,他现在不在办公室。
5.Doyouhaveanyideawhenhe’llbeback?
你知道他何时回来吗?
6.Ihavenoidea(whenhe’llbeback.)
我不知道(他何时回来)。
7.Canyouaskhimtocallmewhenhecomesback?
他回来时请告诉他打电话给我好吗?
8.It’surgent.
有急事。
9.I’msorrybuthe’sinShanghaionbusiness.
很抱歉,他出差去上海了。
10.Probablysometimetomorrow.
可能明天(回来)。
11.Isthereanyoneelsewhocanhelpme?
有没有其他的人能帮我?
12.OK.I’lljustputyouthrough.
好的,我这就给您转接。
13.Justamoment,please…
请稍候。
14.You’rewelcome.
别客气。
15.IsMarythere?
玛丽在吗?
16.Maryisoutrightnow.
玛丽现在不在。
17.Whydon’tyoucallbacklaterthisafternoon?
您不妨今天下午再打来。
18.Whenwillshebeback?
她何时会回来?
19.WillitbetoolateifIcallaround10∶00thisevening?
如果我在晚上10点左右打来会不会太晚?
DialogueA
(A:
ReceiverB:
Smith)
A:
Goodmorning.BeijingTradingCompany.MayIhelpyou?
B:
Goodmorning.ThisisMr.SmithofKingElectronicsCompa-ny.I’dliketospeaktoMr.Zhong,please.
WehavetwoZhongshere.IsthatBobZhong,orJohnZhong?
Bob.
Mr.BobZhongintheOverseasSalesDivision?
Right.
I’msorry,he’snotintheofficenow.
Doyouhaveanyideawhenhe’llbeback?
I’msorry,Ihavenoidea.
Canyouaskhimtocallmewhenhecamesback?
It’surgent.
Yes,Iwill,Mr.Smith.
Thankyou.
You’rewelcome.
DialogueB
George
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