1、:2019-11-12,1,1998,:2019-11-12,2,.3:.11,&:&-.44,&.60:8.72(),:2019-11-12,3,&,:2019-11-12,4,s a s a.:,*,:,:,.,:2019-11-12,6,:,:12,1997,7,a,:,s?s?,s?,s?,?,?,s?,?,s?,:2019-11-12,8,s,.,:2019-11-12,9,A:“”,:2019-11-12,10,“”,(&)()t,:“”.,3“”:,“”-!“”“”,!,(,)()t,“”():,()-,“”s t,t,“”.a“a”,“”.,:2019-11-12,11,:,:
2、2019-11-12,12,s,.,.,.,?,?,a,=,:2019-11-12,13,.,14*,().,:2019-11-12,14,(),“”s.(40%),.,a:,(.)(,.)a,:2019-11-12,15,.a.A,:a(.,.),:(.),:2019-11-12,16,-&,t,-(a)t,.,:2019-11-12,17,-,&,.:“?”“,?”,&,:2019-11-12,18,-,&,:2019-11-12,19,:a a“”;,.,:2019-11-12,20,:;:a:;,.(,),1.5,:2019-11-12,21,-,&,:2019-11-12,22,:*
3、:&:1:1500:1:1333:1:330*:,“”:“”a(,)(,),:$6,970:$25,532,:2019-11-12,23,:s(.)(.,.)a,:($25,532$6,970)a()()(),2.5,:2019-11-12,24,-,&,.,:2019-11-12,25,:$163.23:$183.74(3):$4.44:$7.22(4)-():$0.34:$4.28(4)%:48%:82.5%(1):a,a;,a,:2019-11-12,26,():s.,.a,.(.).a.,1.5,:2019-11-12,27,-,&,:2019-11-12,28,:,:67.9%:,“
4、”.,a:.55%,:2019-11-12,29,:*,*.,*(.,).,*a,“”“”“”,*,:2019-11-12,30,-,&,:2019-11-12,31,:,:2:(s),“,”s(:1992),:2019-11-12,32,:s(s)s,:2019-11-12,33,-,&,:2019-11-12,34,:():$3,711():$4,910:,.,:2019-11-12,35,:()a“”:,:2019-11-12,36,-,&,:2019-11-12,37,:a a;,a,(,.),:2019-11-12,38,:.,1,:2019-11-12,39,-,&,:2019-1
5、1-12,40,:1997:$5,1191998:$14,659:.(.,.):.;,.,&,:2019-11-12,41,-,&,:2019-11-12,42,:;a()(;)(.),:2019-11-12,43,:()():,a()(),(),5.5,.(.).,:2019-11-12,44,-,s,.,s”.“”12-24.,.,:2019-11-12,45,.,-,-,a:,.a,:,.,.,&,&,:2019-11-12,46,.,“”(“”),&“”-“”&-“”,&.,:,.,.,&,&,a“”.,:2019-11-12,47,.,“”&“”-“”-“”:,&.,:,.,.,&,
6、&,&,.a a.,:2019-11-12,48,*,.,&:,.a,()(),&.,:,.,.,&,&,.A,“”.,*,:2019-11-12,49,:,-,.-.,.,.-a a.-a.,-,.-,.&-a.-.-,.,:2019-11-12,50,-a.-,s.-,.-.-.,-,:,:2019-11-12,51,*,.,&:,.:,()()a(),“”,&.,:,.,.,&,&,a.1/99.,.a.,*,:2019-11-12,52,-,.-a,.,-,.,:a.-.,.,.-,.-a a.-.-,.-a.,:,:2019-11-12,53,-.-,-a.-,;-s.,-.-,.-
7、.-.-.,-,:,:2019-11-12,54,*,.,()(,.),&.,:,.,.,&,&,&,.,a.,*,:2019-11-12,55,-,-.-a a.-.a,.&-,.&-a-a,.-,.,:,.,:2019-11-12,56,-,.-,.-.-.,:,.,:2019-11-12,57,*,.,()*,:*(),&.,:,.,.,&,&,&,“”,:,*,.,:2019-11-12,58,&-,a.-.,-.-a a.-.-,a.&-a-a,.-,.,:,:2019-11-12,59,-,.-,.-.&-.-.,-.,:,:2019-11-12,60,.,:2019-11-12,
8、61,:1),2)3).,:,D+V+,D=()V=,=“”-,=,-.-,:2019-11-12,62,:0=,1=,2=,3=1,1999Q1,Q2,Q4,Q3,2000Q1,Q2,Q4,Q3,-,8,1999Q1,Q2,Q4,Q3,2000Q1,Q2,Q4,Q3,1,“”,0&1,3,3,3,1,-,-(s),“3”s(“1”),:2019-11-12,63,:.,1 2 1999-,3 1999-4 1999-,.,1 2-3 a 1,:?,a,“”,:2019-11-12,64,:,“”.,.,3 4 1999-,a,1-1/2 1-,:?a.s.,a“”,:2019-11-12,6
9、5,:,s,“”,3 4 1999-1 2 2000-,(s),:.,1 3-4 1,:?“”(.),“”(.),(.)“”,:2019-11-12,66,:,a,1 1999-,()2 1999-,()()(),(1/2 3-6)(3-4 3-4)(2-3 2-3)-1(1/2 3)-1(1)-(3-4)-(3-4),:?a“”a,(),:2019-11-12,67,:().,“”,(),(),a(a),:?()a,(.,),()a,a,:2019-11-12,68,(,a),(,),:-.a,.,1 1999-2 3 1999-,4-,(),(1/2 3-6)1(3-6)-,1&-(1/2
10、 3)(3-4)-,-(3 6),:?,:2019-11-12,69,:,.a,.,“”,1 2 1999-(),(.,.),-()“”,(,)(.“,“”,:?a,a,:2019-11-12,70,:.,a.,a,2 1999-3 4-,(,),:?,.a,.,:2019-11-12,71,:a s a,a(),a a,s A,:?a,:2019-11-12,72,()(),:2019-11-12,73,:,(),:2019-11-12,74,a,s,a,:,:2019-11-12,75,:,.,:2019-11-12,76,(.),:,();,:2019-11-12,77,-,:2019-
11、11-12,78,:2019-11-12,79,.,:2019-11-12,80,=,a a.A a()a().,:2019-11-12,81,:2019-11-12,82,:2019-11-12,83,:2019-11-12,84,:2019-11-12,85,.A():;a;.,:2019-11-12,86,:(1)(2)(3)(4),(5)(6),(7)(8),:2019-11-12,87,a a a a,:2019-11-12,88,1,3,(),(),2,2,.,:2019-11-12,89,3,.a.,“”,“”a,“”,:2019-11-12,90,:2019-11-12,91,
12、-13 s-18.95*:$932,537*-7 38%*(106)*a 40(:0,1,2,3)“.”=1.5=3.0=1.5“.”=1.6=3.0=1.4“.”=1.3=2.5=1.2=1.0,:2019-11-12,92,(.):“”.a(,),:2019-11-12,93,*:&:1:1500:1:1333:1:330*:19.6%:27.1%:45%a:5.4%:7.0%:3.0%a:4.6%:6.5%:4.8%(1997):$6,970:$25,532,:2019-11-12,94,.().,.(.)a,:2019-11-12,95,s(.)(.,.)a,:a()()(),a 2.
13、65,:2019-11-12,96,-3 s-6.53*:$411,301*-4 45.3%*(72.5)*a 40(:0,1,2,3)“(,.”=1.5=3.0=1.5“(,.).”=1.7=3.0=1.3,:2019-11-12,97,(:0,1,2,3)“.”=1.2=2.7=1.2=1.1 a a“”;,.,.,:2019-11-12,98,a:24.7%:21.9%()/$3,342,525,000(1997)a:29.0%:28.5%()/$2,713,300,000(1997):35,661:47,288()/6,290(1997 10),:2019-11-12,99,:;,a,
14、.,a 1.8,:2019-11-12,100,-6s-10.84*:$693,055*-5 13%*(26)*a 40(:0,1,2,3)“a.”=0.6=2.3=1.7“.”=0.8=2.3=1.5,:2019-11-12,101,(:0,1,2,3)“.”=1.0=2.5=1.5“,.”=1.2=2.4=1.2“.”=1.2=2.4=1.2,:2019-11-12,102,“”.,:2019-11-12,103,:67.9%:83.7%:63.9%:$853 a:.55%:1:724:1:791,:2019-11-12,104,s a,a()()a,;a,:2019-11-12,105,
15、.,.(.,),a,:2019-11-12,106,&,-8s-11.33*:$544,646*-2 6.5%*(5.25)*a 40(:0,1,2,3)“.”=0.5=2.4=1.9“.”=1.8=3.0=1.2=.8,:2019-11-12,107,&,:13.4%:4.3%:10.8%:14.1%:3.9%:5.1%:8.1%:0.69%():$3,711():$6,934,:2019-11-12,108,&,():$1,136():$4,910():$5,832():$1,076():51():66():44,:2019-11-12,109,&,():37():45():35,(),:
16、2019-11-12,110,&,a“”,:,:2019-11-12,111,-14s-23.38*:$1,172,921*,.-12-12 14.6%*(70)*a 40(:0,1,2,3)“a.”=1.6=3.0=1.4=.8,:2019-11-12,112,a,a;a a,a,:2019-11-12,113,.a 152.a%:0.054%:0.031%(1&2)$163.23:$183.74(3):$4.44:$7.22(4)-:$0.34:$4.28(4):$3.07:$2.50(2)%:48%:82.5%(1):3.3:17.2(4)1.18(1)100:1.9:2.9(3).2(
17、1):,:2019-11-12,114,.a 152.#:9,757:1,478(4)21,534(1):0.614%:0.062%(1):0.176%:0.062%(1):0.667%:1.455%(4):0.34%:0.0%(1),:2019-11-12,115,a,()a“”:(1),(2),(3),();();(.,.)(),()()(),()()(),:2019-11-12,116,(),a;,.s a 1.75,:2019-11-12,117,-11s-24.72*:$1,303,917*-9 7.5%*(27)*a 40(:0,1,2,3)“.”=1.0=3.0=2.0“.”=1
18、.2=2.5=1.3,:2019-11-12,118,“.”=1.3=2.=1.3=1.1,2:,“,”s(:1992),:2019-11-12,119,(),a.,.,:2019-11-12,120,s,:2019-11-12,121,-7s-4.20*:$221,726*-2 2.5%*(2)*a 40.(.,.),:2019-11-12,122,1997:$5,1191998:$14,659,J.1997:0.14%:510K:0.36%,:0.43%,:0.17%,:0.37%1998:0.26%:510K:0.24%,:0.29%,:0.16%,:0.28%1997:$495:510
19、K:$418,:$642,:$434,:$4011998:$1,087:510K:$350,:$521,:$513,:$342,:2019-11-12,123,.;,.,:2019-11-12,124,-12s-13.89*:$778,468*-7 18.2%*(51)*a 40(:0,1,2,3)“.”=1.3=2.2=.9=.6,:2019-11-12,125,a a;,a,(,.)1997:0.981998:0.71,:2019-11-12,126,(),;,.s a,.s,a 1.25,:2019-11-12,127,-33s-13.89*:$(-)*-12 23%*(110)-10
20、30%*(121)*a 40;,:2019-11-12,128,a()(;),:1:163,Printed on:2023/10/15,Page 129,Field Services Analysis Continued,Best PracticesCustomer-focused organization of highly trained generalists who meet business units strategic needs through change enablement,understanding the business and appropriately acce
21、ssing core specialistsDefined philosophy of who owns problems,Field Services or HR measurement of customer satisfactionProvide business training to consultants ensuring they understand the business,its strategy,customers and market placeCarefully scrutinize the role of the consultant to ensure they
22、are responsible for supporting the strategic direction of the business and focused on customer satisfactionCreate strong partnerships with line operations from a credible and valued positionFuture Opportunities and ProjectsAssign specific Field Services consultant to specific customersDetermine need
23、ed skill set and select/deselect accordinglySpecify roles and responsibilities and how to interact with corePrioritize Field Services consultants customer requests Consultants are generally not trained in all areas of HRConsultants generally do not understand,or are not aware of business unit strategyField Services has not created a business partnering relationship with its customersThe role of the consultant is not clearly defined and therefore cannot fully support the customerBy eliminating rework,this department can reduce staff by a minimum of 5.5 FTEs,.,