做淘宝 ebay等卖家售后邮件回复范例.docx
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做淘宝 ebay等卖家售后邮件回复范例.docx
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做淘宝ebay等卖家售后邮件回复范例
d目录
一:
产品疑问1
二:
未收到货3
三:
产品损坏4
四:
退款类别5
未收到货:
ben10002000
买家退货:
ashwink85
fifthacedk这个产品说是defective,可能是什么地方坏了呢
销售:
近期订单
asyouknowitisChristmaspeaktime,sothedeliveymaybealittlelatethanusual.
WindowsXP:
Windows7:
Windows8:
Hope
MerryChristmasinadvance!
收货地址:
上海市闵行区华漕镇金辉路1888号2号楼1楼电子商务仓
12月5号jsk-norton发信息确认jskipling@
yoyouwedding@
wupeiliang@
一:
产品疑问hrsservices2009
想要某种颜色,但是该颜色是随机发的
Thanksforyourmessage.SorryI’mafraidthatwecannotguaranteethatwecansendtherightcoloryouwant,asitisalmostoutofstockandwesentthecolorrandomly.Butwewilltryourbesttosendyoutherightcolorifthereisanyinstock.
Ifyouhaveanyotherquestionsabouttheproduct,pleasefeelfreetocontactus.
BestRegards,
Emma
买家要invoice,问他要信息
Thankyouforthemessage.Yes,weareVATregisteredandwecanprovideinvoice.Pleasesendusthedetailsofyourcompanytogetherwithyouremailaddress,sothatwecansendyouanelectricinvoicetoyouremailaddressafteryoubidtheitem.
BestRegards,
Emma/CustomerService
Invoice已发
Theinvoiceisenclosedinthisemail,pleasecheck.Ifyouhaveanyquestions,pleasefeelfreetocontactus!
Hopeyoucanreceivethepackageverysoon.
Ifyouhaveanyotherquestionsabouttheproduct,pleasefeelfreetocontactus.
BestRegards,
Emma
买家想单买,不可以
Thankyouforthemessage.Sorrywedon'tsellitpiecebyunit.
Thisitemisonsale,andyoucanseethepriceisfor10pieces,whichisquitelow.
BestRegards,
Emma/CustomerService
不能通过电话联系
Thanksforyourmessage.I’msorrythatwearedoingtheebaybusinessthrough3rdPartyFullfillmentcompanytoprocessourorder,sowearenotabletogetthecalls.Hopeyoucanunderstand.
BestRegards,
Emma/CustomerService
问货源在哪
Thankyouforthemessage.Tobehonestwithyou,oursuppliersarefromChina,butourstockislocatedinSwidon,UK,sothatouritemscanarrivewithin2-7daystoourUKcustomersand5-20daystoourcustomersoutsideofUK.
BestRegards,
Emma/CustomerService
买家要推迟付款
Thanksforyourmessage.Sorrytohearaboutthepaypalproblem.Noproblemwecanwait.Andthelongesttimewecanwaitis10daysfromyourbiddingtime.Hopeeverythinggoeswellsoon.
BestRegards,
Emma/CustomerService
APrepeater
Thankyouforthemessage.Themanagementinterfaceis192.168.1.253withtheusername:
adminandpassword:
admin.Hopeitcanhelp.
BestRegards,
Emma/CustomerService
缺货,就这两天寄,让他再等一下就补发
Iactuallyalwayswantyoureceivethepackageassoonaspossible.However,therearetoomanyreasonsfaroutofmycontrol.Sinceithasbeenalongtimewaiting,it'sunreasonableformetokeepyouwaitingforanylonger.Ijustcalledthestockchargertotalkaboutyourissue,whoagreedthathecansendyouareplacementtomorrow.Butbeforesendingthenewonecouldyouconfirmyouraddress,sothatwecanmakesuretheitemcanarriveatthecorrectplace.
Lookingforwardtoyourfavorablereply.
Pleasekindlynotleaveanyneutral/negativefeedbacktous,aswearealwaysseekingtosolveanyproblemsinafriendlyway.
BestRegards,
Emma/CustomerService
未收到货,全额退款
买家没有说清楚什么原因,要求退货
Pleasecanyougivemesomemoredetailsaboutwhat'stheproblemwiththeproduct.Iwilltrymybesttohelpyousortouttheproblem.Ifyouinsistonsendingitback,pleasereturnittoouroriginalplace
买家终于收到货,同意再次付款:
Thanksforyourmessage.Wow,it’ssurprisingtometoo.Aswedidsenditon19-09-2013,ittakessuchalongtimetofinallyarrive.However,internationaldeliverycanbequitetricky.It’smuchappreciatedthatyoucanpayitbacktoourpaypalaccountwupeiliang@.Thanksverymuchforcontactingusagain.
BestRegards,
颜色缺少
Hixfox33,
Thankyouforyourpurchasewithus.
Reallysorrytotellyouthatthecoloryouwantisoutofstocknow.Weonlyhavethesomeblack.Canyouacceptthem?
Ifnot,wecanfullrefundtoyou.
WhichisOKforyou?
Hopetohearfromyousoon.
BestRegards,
Emma
请货完成主动联系买家
Thankyouforyourpurchasewithus.
Reallysorrytotellyouthattheitemyouboughtisoutofstock,sowewillrefundyourpaymentbacktoyourpaypalaccount.IsitOKforyou?
Iamreallysorryaboutit.Hopetohearfromyousoon.
MerryChristmasinadvance!
BestRegards,
Emma
暂时缺货,一周之内发货
Thankyouforyourpurchasewithus.
Reallysorrytotellyouthattheitemyouboughtisoutofstocknow,butitwillberestockednextweek,isitOKforyoutowaitalittlelonger?
Themomentitisinstock,wewillsendittoyou.Ifyouprefernottowait,wecanfullrefundtoyou.
Hopetohearfromyousoon.
MerryChristmasinadvance!
BestRegards,
Emma
NewTelephonePhoneFaxNetworkRJ11CableLineADSL
Fortheonepin,itisforconnectingthetelephonecableof4pin;Withregardtotheother2pins:
oneforconnectingthetelephonewireof4pin,theotherforconnectinginternectcableof6pinwhichconnectstheinternectrouter.Hopeyoucanunderstandanditwork.
二:
未收到货
清货产品,给买家退款
ReallyI’msorrytohearthatyouhaven’treceivedthepackageuptonow.Sinceithasbeensuchalongtimewaiting,itisnotreasonableforustokeepyouwaitinganylonger.Toeasilysolvethisproblem,Iwillfullrefundyourpaymenttoyouwithin24workinghours.HopeitisOKforyou.
Pleasekindlyunderstandactuallywedon'twanttheitemtobelostinthefirstplace!
Hopeyoucanunderstandmysituation.Ifyoufinallyreceivetheitem,itwillbemuchappreciatedthatyoucancontactusandsendthepaymentagain.
Pleasecanyoukindlyagreenotleavingtheneutral/negativefeedbackforus.
AgainSorryabouttheshippingdelayproblems.
MerryChristmasinadvance!
BestRegards,
Emma/CustomerService
暂时缺货未发,问对方还远不愿意等
Iactuallyalwayswantyoureceivethepackageassoonaspossible.However,therearetoomanyreasonsfaroutofmycontrol.Sinceithasbeenalongtimewaiting,it'sunreasonableformetokeepyouwaitingforanylonger.Icanrefundyourpaymentbacktoyourpaypalaccountanytimeyouwant.Ifyouwantanewone,IcansendyoureplacementASAP.Eitherwayyouwant.
Ifyoudon'twanttowaitanylonger,pleasecontactus,Iwillrefundyourpaymentimmediately.
Pleasecanyoukindlyagreenotleavingtheneutral/negativefeedbackforussincewewillfullrefundyourpayment.MerryChristmasinadvance!
BestRegards,
Emma/CustomerService
邮局原因导致买家未收到
Thanksforyourmessage.Imustexplainthistoyou:
aswe’vereceivedquitemanyemailsfromourcustomerswhosaidthattheyhaven’treceivedtheirpackagesandevenleftournegativefeedbacks.WearequiteworriedandwecalledtheRoyalMail,finallywegetthereasonforthedelayeddelivery.whotoldthattherewassomethingwrongwiththeirRoyalMailIT,sothatthepackagesweren’tsentsuccessfully.Andtheysentthemallyesterday.Inthisway,couldyouwaitforafewmoredays,let’ssay3or4days?
Ibetthepackagesmustbeonthewaytoyourightnow.
Hopeyoucanunderstandoursituation,aswearealwayshopingthatourcustomerscanreceivetheirpackagesASAP.
MerryChristmasinadvance!
BestRegards,
Emma/CustomerService
以前早拍过,缺货前两天刚发的
Thankyouforthemessage.Beforeemailingbacktoyou,IjustcheckedthepackagewiththeRoyalMailservice,whotoldusyourpackageisjustontheway,anditissupposedtoarriveatyouin3days.Pleasedon'tworrytoomuchabouttheproblem,asifyoudon'treceiveitwithin4days,pleasecontactus,wewillrefundyourpaymentbacktoyouimmediately.Wealwayswantourcustomersreceivethepackageasap.Hopeyoucanreceiveitsoon.
Pleasekindlynottoleaveanynegative/neutralfeedbackforus,aswewillrefundthepaymenttoyouifyoudon'treceivetheorder.
MerryChristmasinadvance!
BestRegards,
Emma/CustomerService
海关延迟主动解释
Sorrytobotheryouagain,asIhavetosendyouamessagewhichisquitebadbothforyouandforus.Igotthenewsforourstockjustamomentago,foryourinformation,oursuppliersarefromChina,andourstockininUKsothatwecansendgoodstoUKcustomersveryquickly.However,duetotheslowcustomclearanceproblem,ourstockwillbedelayedtillaboutXX.wewillshipthepackagetoyouassoonasournewstockarrive.Reallysorryaboutanyinconvenience.
Again,Iknowyoumayloseallyourpatienceinusandtiredofwaiting,pleasejustsendusamessageIwillrefundyourpayment.PleasebelievemeIdidn'texpectthatwouldhappen.Pleaseacceptmygreatapologies!
MerryChristmasinadvance!
BestRegards,
Emma/CustomerService
很早就拍下,但是近期刚发的,买家第一次来信
Thankyouforthemessage.Iwasjustgoingtosendyouthismessage.BecauseoftheRoyalMailITproblems,soweresentyouritemjustyesterday.CouldIbegreedyforyourlittlemorepatience,Ithinktheitemisonthewaytoyourightnow.YouknowthatSwindonisnotsofarfromWarwickshire.Therefore,youmayreveiveitlike2or3dayslater.HopeitisOKforyou.Thanksverymuchinadvance.
MerryChristmasinadvance!
BestRegards,
Emma
三:
产品损坏
发照片确认
Couldyousenditapictureoftheitemyoureceivedifitisbroken?
Doesitnotworkfromthebegnningorafewdaysafterusing.Pleasedon'tworryaboutit,asitisunderwarranty.I’mheretosolvetheproblemforyou.
Lookingforwardtoyourreplyandphotosoon.
MerryChristmasinadvance!
BestRegards,
Emma/CustomerService
耳机麦克风出问题,问驱动程序
Thankyouforthemessage.Sorrytohearabouttheproblem.Couldyoutryitonanothercomputerwithdifferentdevicedriver?
Pleasebelievethatweneve
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