MOTO英文资料文档格式.docx
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MOTO英文资料文档格式.docx
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J.Healy,J.Wilson,fordetails).
B.Nguyen,M.Loch,
J.Plyler,K.Carver
ThisdocumentcanbeusedbysuppliersastheycompleteaCapabilitySelfAssessmentorbyMotorolaassessorsastheyperformanassessmentofasupplier’sfacility.MotorolaassessorguidelinesarelocatedintheprimaryCapabilityMappingassessmentdocument–12-13933S05
SupplierSelfAssessmentGuidelines
1.0Thesuppliershallidentifyasinglepointofcontacttoserveastheoverallchampionresponsibleforcompilinginformationfromeachindividualsectionofthecapabilitymapping.
2.0Thesuppliershallidentifysectionchampionsforeachsectionwhowillberesponsibleforensuringallquestionsareansweredthoroughlyandaccurately.
3.0Thequestionnairecanbesentbyemail,FAXormail.ThepreferredmethodisemailsothesuppliercananswereachquestiondirectlyonthedocumentandemailitbacktoMotorola.
4.0EachquestionofthecapabilitymappingmustbereviewedandscoredpriortoreturningtoMotorola.Strengths/Opportunities/Notessectiontobefullyutilizedtosupportthescoreandtoprovidefutureactionplans
4.1Anyquestion,thesupplierscoresasa“4”shouldbeassumedtobea“bestpractice”or“best-in-class”.(BestinClass:
Thoseproductsorservicesrecognizedashavingsuperiorquality.Theyareamongthebestinaparticularindustry.)
4.2Allquestionsscoredasa“4”requirefollowingfromthesupplier:
3.2.1Anexplanationthatdescribesthesupplier’scompliancewiththe“4”score
3.2.2Evidenceintheformofdocumentation,records,charts,etc.arerequiredtosupportascoreof“4”andmustbeshownpriortotheassessmentteamleavingthesupplierfacility.
5.0Theoverallsupplierchampionwillcollectandreviewtheself-assessmentinformationfromeachofthesupplier’ssectionchampions.
6.0TheoverallsupplierchampionwillserveasMotorola’ssinglepointofcontactforfurtherdiscussiononanyissuesraisedwiththeself-assessmentresponse.
7.0Theoverallsupplierchampionwillberesponsibleforensuringthattheself-assessmentiscompletedinthetimeallottedbyMotorola.
8.0ThesoftcopyoftheCapabilityMappingdocument12-13933S06canbeopenedinMicrosoftWord.Checkboxescanbecheckedautomaticallybydoubleclicking.(See8.1fordetails)Supportingstatementscanbetypeddirectlyintothetextboxes.ThecompletedformmustbeemailedbacktotheMotorolateamleaderinthesameformatassent.
8.1Tochecktheboxnexttothedesiredscore,doubleclickonthebox.Awindowwillopenup.ClickontheCHECKEDbuttoninthedefaultvaluesection.ClickOK.Donotcheckmorethanonescoreforeachquestion.
9.0AcopyofthecompleteddocumentistobestoredintheSupplier’sassessmentfolderintheCapabilityMappingsectionoftheSourcingWebSitehttp:
//www.S(IfthesupplierhasreturnedthecompletedformbyFAXormail,thedocumentistobescannedandplacedintheCapabilityMappingsite.)
SupplierName&
Date:
Location:
Section1–QualitySystems
1.1QualityManagement
0Noreviewswithmanagementoccur
1Amajorityoftherequirementsforascoreof2havebeenmet.
2Irregularreviewsofqualitymetricsincludingfieldreturnswithmanagementoccurwithsomecoverageofcycletimeandontimedeliveries
3Alloftheappropriaterequirementsfromaboveplusamajorityoftherequirementsforascoreof4havebeenmet.
4RegularreviewsoftheQualityManagementsystem,customersatisfactionandqualitymetrics,includingfieldreturns,withmanagementoccurwithcoverageofactionsplansforimprovementofcycletime,ontimedelivery,andQualitysystems.Trendchartsareavailable,showingimprovementoverthelast12months.
Strengths/Opportunities/Notes:
1.2ISO9001orISO9002orQS9000
0Hasnoplans,noaccreditation
1Workingtowardsapproval
2Evaluationdateconfirmedandregistraridentified
3ApprovedormeetstherequirementsofISO9001/ISO9002/TL9000/QS9000andhasbeenaccreditedforlessthan3years,lastexternalauditavailablewithcorrectiveactions.IfcertificationisforISO9001/9002:
1994standard,aplanisinplacetoobtaincertificationfortheISO9001:
2000standard.
4ApprovedormeetstherequirementsofISO9001/ISO9002/TL9000/QS9000andhasbeenaccreditedfor3ormoreyears,lastexternalauditavailablewithcorrectiveactions.IfcertificationisforISO9001/9002:
Strengths/Opportunities/Notes:
1.3InternalAuditingSystem
0Nointernalauditingexistsorlimitedauditingoccurs,butthereisnoformalprocedure
1Aformalprocedureexistsincludingannualauditschedulerequirements,auditortrainingandauditorindependencerequirements.
2Abovedefinedprocedureexists,auditsareperformedasscheduled,andtimelycorrectiveactionsaretakenandreviewedwithseniormanagement.
4Aformalprocedureexistsandauditsareperformedasdefinedabove,acorrectiveactionverificationprocessexistsandverificationrecordsareavailableandreviewedwithseniormanagement
1.4ManagementResponsibilities
0Nodocumentationexistsfororganization’sResponsibility/Authority
1Thereisanorganizationalchartoutliningfunctionalresponsibilitiesincludedinthecompanyqualitymanual.
2Thereisarevisioncontrolledorganizationalchartoutliningcurrentfunctionalresponsibilitiesanditiscommunicatedtoallemployees
3Responsibilitiesandauthorityofallorganizationfunctionsareclearlydefined/understood(especiallyqualityfunction)
4TheresponsibilitiesandauthorityofallorganizationfunctionsareclearlydefinedandaResponsibilities,Authority,andInformed(RAI)Matrixexists.
1.5QualitySystemSoftwareTools
0Noqualitysystemsoftwareinuse
2Qualitysystemsoftwarewhichrecordsdefecttraceabilityandtrends,isinuseforsomeareas&
dataisavailableforreviewwithin24hours
4Qualitysystemsoftwarewhichcontainsdefecttraceabilityandtrends,isinuseforallareas&
isavailableon-linereal-time.Thereisevidencethatcollecteddatahasledtoproduct/processimprovements.
1.6ProductandProductionDocumentControl
0Nodocumentcontrolprocedureorcontrolsystemexists.
2Adocumentcontrolprocedure,includingdefinedchangeauthorityexistsleadingtoformal,controlleddocumentation.Somenon-conformances(non-controlleddocuments)wereobserved.
4Documentcontrolprocedure,includingdefinedchangeauthorityexists.Formal,controlled,documentationexists.NOnon-conformanceswereobservedanddocumentationsystemiselectronic.
1.7CustomerReturns
0Noprocessinplacefortrackingandmeasuringcustomerreturns
1Customerreturnsaretrackedbutnotregularlymeasured
2Documentedprocessexistsfortrackingandmeasuringcustomerreturnsandcustomerreturndataisavailable.
3Documentedprocessexistsfortrackingandmeasuringcustomerreturns,dataiscollectedandanalyzedbutnoevidenceofimprovementnoted.
4Documentedprocessexistfortrackingandmeasuringcustomerreturns,withmanagementfocusandevidenceofimprovementtogoalsandactionstoreachthem.
1.8ClosedLoopRootCauseFailureAnalysisCapability
0NoevidenceofdisciplinedFailureAnalysisprocessinplace
2EvidenceofdisciplinedFailureAnalysisprocessinplace.In-houseorcontractedfacilitiesareaccredited(i.e.ISO17025).AlistofinternallyapprovedexternalFAfacilitiesisavailable.
4EvidenceofdocumentedclosedloopprocessforFailureAnalysisavailablewithrecordsavailableofcycletimetrackingandcorrectiveaction/improvementtoprocesses.
1.9BenchmarkingImprovementResults
0Doesnothaveevidenceofbenchmarking
2Proactivelyparticipatesinbenchmarkingbusiness-widebestpractices
4Benchmarkingprocessisdocumented.RecordsofBestPracticesandevidenceofimplementationexists.
1.10CostofQuality(COQ)Program
0Nodefectcostprogramexists.
1Documentedevidenceexistsshowingthatfactoryorfieldfailurecostsarereviewedbyorganization’smanagement.
2COPQprogramexistsinsomeareas.Productionandfieldreturnareas(atleast)haveaminimumof6monthsofrecords.Plansandgoals
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