宾馆管理规章制度doc.docx
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宾馆管理规章制度doc.docx
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宾馆管理规章制度doc
宾馆管理规章制度1
宾馆
管
理
规
章
制
度
日期:
eight,deepunderstandingof"two"studyandeducationonstrengtheningeducationofpartymembersandcadresandbuildingacontingentofcadreswithhighquality,maintaininganddevelopingtheparty'sadvancednatureandpurityofthesignificanceofpracticalthoughtandactionintoCentralandprovincialrequirements.First,the"two"studyandeducation,iscontinuouslystrengtheningtheparty'sideologicalandpoliticalconstructionofmajordeployment.Attachimportancetopartyideology,isthespecialtyofourparty,sincetheparty's18distinctcharacteristicofstrictlyadministeringtheparty.XIGeneralSecretarypointedoutthatourpartymustimproveitself,thefirsttaskistostrengthenideologicalandpoliticalconstruction,thekeyistheeducationalmanagementofpartymembersandcadres.Atpresent,theideasandvalueshavebecomeincreasinglyactive,socialtrendsarelargelystirringblend,culturalexchangesandthecomplexityofthesituation,drove,somepartymembers'ideologicalandpoliticalproblems,thereisanurgentneedtostrengthenpartyideology:
clearingthefog,wascentering.Like,somebeliefconfused,"threeaconfidence"insufficient,praisedWesternvalueconcept;somespiritempty,notletterMartyletterghosts;somepoliticaldisciplinerelaxation,inpartynotstatementsparty,andnotloveparty,andnotnursingparty,andnotforparty,evendeniedpartyofsomemostbasicofprinciplesandposition;someorganizationdisciplinelax,notbyprovidesparticipateinpartyoforganised,notcompletedpartydistributionoftask,notbypartyoforganizationprinciplesdo;someegoismserious,andpeopleraceLee,andself-dealing;somedepressed,andescaperesponsibility,Omission,notasgoodassomemoraldecline,violatingpublicmorality,professionalethicsandfamilyvirtues,notpersonalmorality;somehonestyandself-disciplineawarenessisnotstrong,withnofear,lawlessness,abuse,andcorruptionamongpolitical,andsoon.Theseproblems,afterall,andignoretheConstitutionPartyrules,ignoreadvancedtheory,andlackofsenseofconsciousness,consciousness,pioneerofthepartyhasalottodowithit.Thought,beliefandfaith,sticktothespiritualpursuitofCommunists,hasalwaysbeentheCommuniststosettledownatall."Two"studyandeducation,istoenableeachpartytopartyrulesetchedintheheartofthepartyConstitution,andspeechintoaseriesofpowerfulweapon,clearingthebarriersandgainthefettersofthemind,improvetheideologicalandpoliticalquality,worthyoftheglorioustitleofthepartymembers.Second,the"two"studyandeducation,comprehensivelystrengthentheconstructionofgrass-rootspartyorganizationsandpartymembersisanimportant...Awake,ourpartymembersandpartyorganizations,especiallyatthegrassrootslevel,someofthepartymember'squalityisnothigh,laxdisciplineandsomeprimarypartyorganizationsareweakandlax,wipedoutsomegrassrootscadresas,chaosas,thickfriends,eating,andsoon.Theseproblemsarelike
宾馆员工岗位责任制度
一、宾馆组织结构图
宾馆组织结构图
总经理
总经理助理
前厅部客房部安保部运行部财务部
二、岗位职责
总经理主要职责:
1、确立遵循政策办店的指导思想,坚持正确的经营方向,努力提高酒店的经济效益和社会效益。
2、制订宾馆的经营目标和实现目标的工作计划方案,并积极付诸实施。
3、全权负责宾馆运营的一切事项,包括管理制度的建立及实施、宾馆的日常运营工作、员工的聘任、培训、考核及任免工作,宾馆的安全生产工作等。
4、加强督导工作,主持每周工作例会,听取汇报,布置工作任务,处理客人投诉;协调各部门关系,使各部门保持良好的合作,保证酒店高效率运作。
eight,deepunderstandingof"two"studyandeducationonstrengtheningeducationofpartymembersandcadresandbuildingacontingentofcadreswithhighquality,maintaininganddevelopingtheparty'sadvancednatureandpurityofthesignificanceofpracticalthoughtandactionintoCentralandprovincialrequirements.First,the"two"studyandeducation,iscontinuouslystrengtheningtheparty'sideologicalandpoliticalconstructionofmajordeployment.Attachimportancetopartyideology,isthespecialtyofourparty,sincetheparty's18distinctcharacteristicofstrictlydministeringtheparty.XIGeneralSecretarypointedoutthatourpartymustimproveitself,thefirsttaskistostrengthenideologicalandpoliticalconstruction,thekeyistheeducationalmanagementofpartymembersandcadres.Atpresent,theideasandvalueshavebecomeincreasinglyactive,socialtrendsarelargelystirringblend,culturalexchangesandthecomplexityofthesituation,drove,someparty
members'ideologicalandpoliticalproblems,thereisanurgentneedtostrengthenpartyideology:
clearingthefog,wascentering.Like,somebeliefconfused,"threeaconfidence"insufficient,praisedWesternvalueconcept;somespiritempty,notletterMartyletterghosts;somepoliticaldisciplinerelaxation,inpartynotstatementsparty,andnotloveparty,andnotnursingparty,andnotforparty,evendeniedpartyofsomemostbasicofprinciplesandposition;someorganizationdisciplinelax,notbyprovidesparticipateinpartyoforganised,notcompletedpartydistributionoftask,notbypartyoforganizationprinciplesdo;someegoismserious,andpeopleraceLee,andself-dealing;somedepressed,andescaperesponsibility,Omission,notasgoodassomemoraldecline,violatingpublicmorality,professionalethicsandfamilyvirtues,notpersonalmorality;somehonestyandself-disciplineawarenessisnotstrong,withnofear,lawlessness,abuse,andcorruptionamongpolitical,andsoon.
Theseproblems,afterall,andignoretheConstitutionPartyrules,ignoreadvancedtheory,andlackofsenseofconsciousness,consciousness,pioneerofthepartyhasalottodowithit.Thought,beliefandfaith,sticktothespiritualpursuitofCommunists,hasalwaysbeentheCommuniststosettledownatall."Two"studyandeducation,istoenableeachpartytopartyrulesetchedintheheartofthepartyConstitution,andspeechintoaseriesofpowerfulweapon,clearingthebarriersandgainthefettersofthemind,improvetheideologicalandpoliticalquality,worthyoftheglorioustitleofthepartymembers.Second,the"two"studyandeducation,comprehensivelystrengthentheconstructionofgrass-rootspartyorganizationsandpartymembersisanimportant...Awake,ourpartymembersandpartyorganizations,especiallyatthegrassrootslevel,someofthepartymember'squalityisnothigh,laxdisciplineandsomeprimarypartyorganizationsareweakandlax,wipedoutsome
grassrootscadresas,chaosas,thickfriends,eating,andsoon.Theseproblemsarelike
5、着力培育宾馆企业文化,改善员工福利,调动员工工作积极性与责任心,增强企业凝聚力。
6、妥善处理社会公共关系,使宾馆与政府各部门、有关业务单位、各界人士保持良好的公共关系;代表宾馆接待重要客人;不断提高宾馆的社会声誉,建立良好的宾馆品牌形象。
总经理助理主要职责:
1、协助总经理工作,对总经理负责。
2、根据管理分工,对分管的部门工作进行指挥、指导、监督和协调;听取分管部门经理的汇报,提出对分管工作的改进意见,并督促实施。
4、组织建立、健全分管部门的规章制度、操作规程,检查、监督分管部门的制度执行情况。
5、负责分管部门经理的管理技能培训、考核、评估工作。
6、向总经理提出经营管理建议,并积极组织、策划、实施相关经营决策;协助总经理搞好社会公共关系,树立宾馆良好的形象。
7、完成总经理交办的其他工作。
前厅部主要职责:
1、负责宾馆客房的预订、销售、退订及换房等工作,每天检查和控制客房状态,掌握房价信息,确保客房的充分利用。
2、全面负责客人的接待和问讯等工作,及时处理客人的投诉问题,与客人建立良好的关系,树立宾馆良好的形象。
eight,deepunderstandingof"two"studyandeducationonstrengtheningeducationofpartymembersandcadresandbuildingacontingentofcadreswithhighquality,maintaininganddevelopingtheparty'sadvancednatureandpurityofthesignificanceofpracticalthoughtandactionintoCentralandprovincialrequirements.First,the"two"studyandeducation,iscontinuouslystrengtheningtheparty'sideologicalandpoliticalconstructionofmajordeployment.Attachimportancetopartyideology,isthespecialtyofourparty,sincetheparty's18distinctcharacteristicofstrictlyadministeringtheparty.XIGeneralSecretarypointedoutthatourpartymustimproveitself,thefirsttaskistostrengthenideologicalandpoliticalconstruction,thekeyistheeducationalmanagementofpartymembersandcadres.Atpresent,theideasandvalueshavebecomeincreasinglyactive,socialtrendsarelargelystirringblend,culturalexchangesandthecomplexityofthesituation,drove,someparty
members'ideologicalandpoliticalproblems,thereisanurgentneedtostrengthenpartyideology:
clearingthefog,wascentering.Like,somebeliefconfused,"threeaconfidence"insufficient,praisedWesternvalueconcept;somespiritempty,notletterMartyletterghosts;somepoliticaldisciplinerelaxation,inpartynotstatementsparty,andnotloveparty,andnotnursingparty,andnotforparty,evendeniedpartyofsomemostbasicofprinciplesandposition;someorganizationdisciplinelax,notbyprovidesparticipateinpartyoforganised,notcompletedpartydistributionoftask,notbypartyoforganizatonprinciplesdo;someegoismserious,andpeopleraceLee,andself-dealing;somedepressed,andescaperesponsibility,Omission,notasgoodassomemoraldecline,violatingpublicmorality,professionalethicsandfamilyvirtues,notpersonalmorality;somehonestyandself-disciplineawarenessisnotstrong,withnofear,lawlessness,abuse,andcorruptionamongpolitical,andsoon.
Theseproblems,afterall,andignoretheConstitutionPartyrules,ignoreadvancedtheory,andlackofsenseofconsciousness,consciousness,pioneerofthepartyhasalottodowithit.Thought,beliefandfaith,sticktothespiritualpursuitofCommunists,hasalwaysbeentheCommuniststosettledownatall."Two"studyandeducation,istoenableeachpartytopartyrulesetchedintheheartofthepartyCons
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