英语导游面试知识问答36题.docx
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英语导游面试知识问答36题.docx
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英语导游面试知识问答36题
英语导游考试--导游知识问答36题
1、Uponthenewsthatsomechangehasbeenmade,thetourguidehurriedtothestationtomeetatourgroup.Whenhearrivedatthestation,hefoundthattheguestshadbeenwaitingoutsidethestationforquitealongtimeandtheywerequiteannoyedwiththat.Whatshouldtheguidedowithsuchasituation?
1) Firstly,thetourguideshouldapologizetothetourgroup,tourleaderandnationalguide.
2) Thenthetourguideshouldexplainthematterandexpresshissinceritytoservethetourgroup.
3) Theguideshouldtakeactionstomakeupforthefaultandtrytowintrustfromthetourist.
4) Asrequiredbythecase,thetourguidemaymakecompensationforthetourists.
2、Whenthelocalguideisabouttomeetthetourgroupasplanned,hegotacallfromthenationalguidethatthegroupwouldnotarriveuntilthenextevening.Howshouldthelocalguidedealwithit?
1)First,thelocalguideshouldcontactthehotelandrestauranttocanceltheaccommodationfortheday.2)The localguideshouldmakearrangementforfood,accommodationandtransportationforthenextday.3)Next,thelocalguideshouldmakenewscheduleforthetourguide’sstayinthecityandtryreservetheoriginalitems.4)Ifitisdifficulttokeeptheoriginalproject,thetourguideshouldtrytoretainthemostrepresentativeanduniquescenicspots.
3.Alocalguidewenttotheairporttoreceiveanoverseasgroupwhichhasnoaccompanyofanationalguide.Itnotuntilcheckinginatthehoteldidtheguidefoundoutthatitwasnotthegroupthathewassupposedtomeet.Undersuchacircumstance,whatshouldtheguidedo?
1)Firstly,thelocalguideshouldfindoutthecauseforhis mistakeandtrytocontacttherightgroupassoonaspossible.Heshouldalsoreportthemattertothetravelagency.2)Ifbothofthetwogroupsweretheagentsofthesametravelagency,thetourguidemaynotchangethetourgroup.Otherwise,thelocalguideshouldtrytoexchangethetourgroupsasfastastheycan.3)Atlast,thelocalguideshouldexplainthemattertotheguestsandmakeasincereapology.
4.IfthetouristslosthisluggageonhistriptoChina,howshouldtheguidehandlethesituation?
1)Theguideshouldtaketheguesttoreportthelosttotheairportandmakeregistration.2)Beforetheluggageisfound,theguideshouldhelptheguestbuysomenecessities.3)Iftheluggagehasn’tbeenfoundyettilltheendofthetour,thetourguideshouldinformtheairlinecompanyoftheguest’srelativeinformation.4)Iftheluggageisconfirmedtogetlost,theguestshouldasktheairlinecompanyforaclaim.
5.Xiaoli,anationalguide,foundthataseniortouristgotlostwhenhetookatourgroupforsightseeinginMountWuyi.Afterconfirmationthatthetouristdidgetlost,heinquiredtheguest’sfriends,buttheyhadnoideawherehewenteither.WhatshouldXiaoLidothen?
1)Heandtourleadershouldlookfortheguestimmediatelywhilethelocalguidewouldtakeothertouriststogoonsighting.2)Heshouldreporttothepolicestationorothermanagementsectorsoftheresortareaforhelp.3)Heshouldalsocontactthehoteltoseeifthetouristhasreturnedtothehotel.4)Reportthemattertothetravelagency.5)Dealwithproblemsarisingtheaccident.6)Writeareportabouttheaccidenttothetravelagency.
6. Inwhatcircumstancewillthetouristsgetlost?
1)Thetourguidedosesnotspeaktheparkinglotandrouteclear.2)Thetouristsenjoythescenerysomuchthatheforgetstoleave.3)Thetouristsforgettheaddressorroutewhenlookingaroundontheirownordoingshopping.
7.Howtoavoidtrafficaccidentsduringtour?
1)Beforethetour,thetourguideshouldremindthedrivertocheckthebus,andifanythingwrongwasfoundwiththebus,itshouldbereplaced.
2)Whenplanningitinerary,thetourguideshouldconsiderthetimeneededfordrivingandshouldneverhastenthedrivertodrivefastoroverspeed.
3)Iftheweatherisbad,ortheroadisinpoorcondition,thetourguideshouldalertthedrivertotakecare.
4)Thetourguideshouldpreventotherpeopletodrivethebusandremindthedrivernottodrink
8.Ifatouristhadacoldandfeveraftercheck-in,whatshouldthe guidedo?
1)Theguideshouldshowconcerntothetouristandpersuadehim/hertoseeadoctorandhelpthetouristcontactclinicoraccompanythetouristtohospital.
2)Thetourguideshouldadvisethetouristtostayinhotelinsteadofgoingoutwiththegroup.Andtheguideshouldmakearrangementforthetourist’smeals.
3)Thetourguideshouldmakeitcleartothetouristthathe/sheshouldpayforthefare.
4) Theguideisforbiddentogivemedicinetotourists.
9.Whatshouldtheguidedoifatouristfeelscarsickorairsick?
1)Askthetouristtotightenhisbelttoeasethedisease.
2)Askthetouristtotakethemedicinehecarries.
3)Asthetouristgetsbetter,theguideshouldtellhimnottodrinkalcoholoreattoomuch.
4)Thetourguideshouldconsultwiththetourleadertoletthetouristsitinthefrontormiddleofthebus.
10. Duringthetour,ifsomeyoungpeopleaskthelocalguidetotakethemtothenearbyseasideorlakeforswimming,whatshouldtheguidedo?
Thetourguideshouldremindtouristsofthedangeranddissuadethemfromgoingswimming.Ifthetouristsinsistonthisidea,theguidecanorganizethemtoswimintheswimmingpoolandremindthembecareful.
11.Anoldcouplefromaforeigngroupaskedforbreakfastintheirroom?
Isthisreasonable?
Itisreasonableforthecoupletoaskforsuchservice.Ifthehotelprovidesroomservice,theguideshouldhelpmeettheneedsoftheguestsandtellthemthattheservicechargeispaidbythemselves.
12. Howshouldthelocalguidedetermineandnotifythetimeofmorningcall?
Beforeleavingthehotel,thelocalguideshouldconferwiththetourleadertodeterminethetimeofthemorningcallforthenextdayandaskthetourleadertoinformthetourgroup.
Andthelocalguideshouldaskthefrontdeskorthefloorservicecounterortheoperatortogivethemorningcall.
13.Howdoesthelocalguideconductasightseeingtouronthewaytothescenicspots?
1)Repeatthescheduleoftheday,includingthetimeandplaceoflunchanddinner,howlongitwilltaketoarriveatthedestination,andimportantinternationalanddomesticnewsoftheday.
2)Insightseeingtour,tourguideshouldintroducelocalcustoms,cultureandlandscape,andanswertourists'questions.
3)Introducethescenicspotstheyaregoingtovisit.
4)Ifitisalong-distancetriptothedestination,thetourguideshouldactivatetheatmospherebytalkingaboutsomeinterestingproblemsororganizingsomerecreationalactivities.
14. Howshouldthelocalguidehelptheguestswiththeirfirstmeal?
Beforethemeal,thelocalguideshouldtelltheguestshow,whereandwhentohavethemeal.
Heshouldalsolettheguestknowsomerules.Forexample,heshouldtellgueststhattheyshouldpayfortheextradrinksanddishestheyorder.
15.AtouristgroupistravelinginacoastalcityinSoutheastChina.Halfanhourafterdinner,manytouristsbegantovomit,diarrhea,andsomeevenhadafever.Howshouldtourguidedealwiththissituation?
Thetourgroupwasidentifiedasfoodpoisoning.
Firstofall,thetourguideshouldhelptouristsdetoxifybymakingthemdrinkmorewater.
Thensendthetouriststothehospitalfortreatmentandaskthedoctortowriteacertificate.
Finally,thetourguideshouldreportthemattertothetravelagencyandtherestaurantshouldbeheldresponsible.
16.Whilewalkingaroundtheresidentialarea,thetouristssuggestedtotheguideatouroftheresidents'houses.Howshouldthetouristguiderespondtothissuggestion?
Thetourguideshouldtellthetouriststhatitisimpolitetovisitstrangers'homesunexceptedly,whichwillcauseunnecessarytroubleandmisunderstanding.
Ifthetouristsinsistonthisadvice,thetourguideshouldfirstseektheconsentofthelocalresidentsandremindthetouriststorespectthelocalcustoms.
17.Atourguidereceivedcallsfromtouristswhosaidtheyhadbeenrobbedoftheirmobilephonesandwalletsandaskedthemtoreportthethefttothepolice.Whatshouldatourguidedo?
1)Thetourguideshouldimmediatelyreporttheincidenttothepolice,tellingthemthetime,placeandwayoftheincident,thenameofthevictimandthestolengoods.
2)Reportthemattertothetravelagencyandaskforinstructions.
3)Appeasethetouristsandcontinuethetrip.
4)Writeareportontheincident,whichshouldincludethenatureoftheincident,theactiontaken,thereactionofthevictimandtherequest.
18.Whatshouldthetourguidedoifthetouristsfaintfromheatstroke?
1)Firstofall,theguideshouldtransferthetouriststoashadyplacewiththehelpofothers.
2)Thentheguideshouldaskthetouristtolieonthegroundandunbuttonhisclothestocoolhimdown.
3)Askthetouristtotakesomemedicineorputpressureonhisplitrumtorevivehim.
4)Ifthesituationisserious,takethetouristtoanearbyhospital.
19Aforeignvisitorraisedanumberofcontroversialissuesduringhisvisit,suchashumanrightsandbirthcontrol.Whatshouldtheguidedo?
1)Thetourguideshouldintroduceandexplainourcountry'spoliciestotouristssoastoeliminatemisunderstandings.
2)Thetourguidecananalyzethespecialnationalconditionsofourcountryandseekcommongroundwhilereservingdifferences.
3)Ifthetouristhasthepurposeofmaliciousattackandslander,thetourguideshouldrefutehisviewsfirmlyandavoidconflictwithhimatthesametime.
20.Atourgrouprequeststogotothelocalchurchfor
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- 英语 导游 面试 知识 问答 36