《雇员培训与开发》课后练习题TBChap003.docx
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《雇员培训与开发》课后练习题TBChap003.docx
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Chapter03-NeedsAssessment
Chapter3
MultipleChoice
1.Whichofthefollowingstatementsistrueofneedsassessment?
a.Theneedsassessmentprocessfailstoprovideinformationregardingtheoutcomesthatshouldbecollectedtoevaluatetrainingeffectiveness.
b.Upper-andmid-levelmanagersareexcludedfromgettinginvolvedintheneedsassessmentprocess.
c.Theroleoftheneedsassessmentprocessistodetermineiftrainingistheappropriatesolution.
d.Acompany’sdecisionregardingoutsourcingitstrainingisindependentoftheneedsassessmentoutcome.
Answer:
C
DifficultyLevel:
Medium
2. involvesdeterminingwhetherperformancedeficienciesresultfromlackofknowledgeorskills.
a.Organizationalanalysis
b.Personanalysis
c.Gapanalysis
d.Taskanalysis
Answer:
B
DifficultyLevel:
Easy
3. analysisinvolvesdeterminingtheappropriatenessoftraining,giventhecompany’sbusinessstrategy,itsresourcesavailablefortraining,andsupportbymanagersandpeersfortrainingactivities.
a.Organizational
b.Task
c.Gap
d.Value-chain
Answer:
A
DifficultyLevel:
Easy
4. aremoreconcernedwithhowtrainingmayaffecttheattainmentoffinancialgoalsfortheparticularunitstheysupervise.
a.Operationalworkers
b.Instructionaldesigners
c.Mid-levelmanagers
d.Upper-levelmanagersAnswer:
C
3-12
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DifficultyLevel:
Easy
5.Whichofthefollowingmethodofneedsassessmentisinexpensiveandallowsthecollectionofdatafromalargenumberofpersons?
a.Questionnaire
b.Observation
c.Focusgroup
d.Interview
Answer:
A
DifficultyLevel:
Easy
6. areusefulwithcomplexorcontroversialissuesthatonepersonmaybeunableorunwillingtoexplore.
a.Questionnaires
b.Observations
c.Focusgroups
d.Historicaldatareviews
Answer:
C
DifficultyLevel:
Easy
7. referstoaskingalargegroupofemployeestohelpprovideinformationforneedsassessmentthattheyarenottraditionallyaskedtodo.
a.Crowdsourcing
b.Historicaldatareview
c.Focusgroup
d.Benchmarking
Answer:
A
DifficultyLevel:
Easy
8. referstotheprocessofacompanyusinginformationaboutothercompanies’trainingpractices.
a.Brainstorming
b.Crowdsourcing
c.Outsourcing
d.Benchmarking
Answer:
D
DifficultyLevel:
Easy
9.Intheneedsassessmentprocess,organizationalanalysisdealswithidentifying:
a.thetrainingresourcesthatareavailable.
b.employees’personalcharacteristics.
c.theconditionsunderwhichtasksareperformed.
d.theemployeeswhorequiretraining.
Answer:
A
DifficultyLevel:
Easy
10.Employees’readinessfortrainingincludesidentifyingwhether:
a.anorganization’sworkenvironmentwillfacilitatelearningandnotinterferewithperformance.
b.anorganizationshoulddeveloptrainingprogramsbyitselforifitshouldbuythemfromavendororaconsultingfirm.
c.peers’andmanagers’attitudesandbehaviorstowardtheemployeesaresupportive.
d.managersareusingasimilarframeofreferencewhentheyevaluateassociatesusingsamecompetencies.
Answer:
A
DifficultyLevel:
Medium
11.Inthepersonanalysis, relatestotheinstructionsthattellemployeeswhat,how,andwhentoperform.
a.output
b.input
c.consequence
d.feedback
Answer:
B
DifficultyLevel:
Easy
12.Whichofthefollowingisconsideredascognitiveability?
a.Sociability
b.Psychomotorability
c.Quantitativeability
d.Emotionalstability
Answer:
C
DifficultyLevel:
Easy
13.Employees’self-efficacylevelcanbeincreasedby:
a.lettingthemknowthatthepurposeoftrainingistoidentifyareasinwhichemployeesareincompetent.
b.providinglimitedinformationaboutthetrainingprogramandthepurposeoftrainingpriortotheactualtraining.
c.convincingthemthattheylacktheabilityandtheresponsibilitytoovercomelearningdifficultiestheyexperience.
d.showingthemthetrainingsuccessoftheirpeerswhoarenowinsimilarjobs.
Answer:
D
DifficultyLevel:
Medium
14.Whichofthefollowingstatementsistrueaboutageandgenerationinthecontextoftraining?
a.Thespeedatwhichpeopleprocessinformationincreasesastheyage.
b.GenXersdislikeclosesupervision.
c.Babyboomersaretechnology-literateandtheyappreciatediversity.
d.Traditionalistsprefermoreofaself-directedtrainingenvironment.
Answer:
B
DifficultyLevel:
Medium
15.Whichofthefollowingisconsideredasapartof“input”intheprocessforanalyzingthefactorsthatinfluenceemployeeperformanceandlearning?
a.Awarenessofperformancestandard
b.Socialsuppor
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