英语导游考试山东导游考试现场问答英语Word格式文档下载.docx
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英语导游考试山东导游考试现场问答英语Word格式文档下载.docx
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(4)wishthetouristsapleasantjourneyandwonderfulstay.
3.whatshouldyoudowhenthetouristsareleavingtheairportwithyoutothecityproper?
(1)introducethemainbuildings,attractions,scenesandviewsontheway.
(2)interpretethelocalhistory,geography,population,areas,climate,culture,custom,cuisineandsoon.
(3)tellthenameofthehotel,class,locationandotherdistinctivefeatures.
(4)informthetourmemberstheplaceandtimetogatherandtheparkingplaceofthecoach.
4.whatshouldatourguidedoonthewaybackfromthelocalscenicareas(spots)?
(1)helpthegroupmembersrecallwhattheyhavevisited,givingsupplementaryexplanation,andanswerquestions.
(2)introducethesightseeingenroute(ifthereturnroutediffers)
(3)givebriefingsonthefollowingday’sitinerary,thetimeandplacethatallmembersshouldmeetforsettingout.
(4)remindthetourmembersoftakinggoodcareoftheirpersonalpossessionsandhelpthemgetoff.
5.whatshouldatourguidepayattentiontowhenusingbodylanguage?
(1)useproperandappropriatebodylanguagewhiletakingthegroupmembers’traditionandcustomintoconsideration.
(2)behavenaturally.
(3)combinetheverbalandnon-verballanguagesskillfully.
(4)avoidnonsensegestures.
6.whatresponsibilitiesshouldatourguidetakewhenaccompanyingthetourmemberstogoingshopping?
(1)giveabriefintroductiontotheshoppingarcade.
(2)recommendtraditionalhandicraftsandtypicalsouvenirs.
(3)rendertheassistanceintheirchoicesofgoodsandmakesurethatanyshoddy,vulgarandunreasonablegoodsarenotsoldtoyourguestsatanytime.
(4)makeanarrangementforpackagingorshipmentofthegoodsthatwaspurchasedbyanyguestinyourgroup.
7.whatarethethingsyoushouldmentioninafarewellspeech?
(1)reviewthetouractivities.
(2)expresssincereappreciationforfriendshipandco-operation.
(3)invitesuggestionsandcriticismforimprovement.
(4)makeapologiesifthereisaninadequacyinservice.
(5)extendgoodwishes.
8.ifatourmembercaughtacold,whatshouldthetourguidedo?
(1)advisehim/hertoseeadoctorinnotimeandaccompanyhim/hertohospitalifnecessary.
(2)advisehimtostayinthehotelinsteadofcontinuingthetour.informtherestauranttoarrangeroomservice.
(3)tellthetouristthatthemedicalfeeshouldbecoveredbyhimself/herself.
(4)neverofferthetourmemberanymedicinewithoutadoctor’sprescription.
9.whatshouldatourguidedoifthetourmembersencounteredarobbery?
(1)neverhesitatetoprotectthesafetyofthetourmembers,andofferthefirstaidincaseofaninjury.
(2)reporttothelocalPublicSecurityBureauandofferthenecessaryassistances.
(3)reporttoyourtravelserviceandseekforfurtherdirections.
(4)takeactivemeasurestosootheothertourmembers.
(5)helpthetravelservicewiththearisingproblemsaftertheaccident.
10.atourmemberwouldnotliketosharetheroomwithhis/herroommateandaskedforasingleroom.whatshouldthetourguidedothen?
(1)askthetourleaderforhelpandchangeroomsamongthetourmembers.
(2)ifthetourleaderfailedinmediationandthereisavacancyinthehotel,thetourguideshouldfirsttellthecomplainerthesingleroomrentshouldbepaidbyhim/herincashthenhelpchangeroom.
11.whatshouldaguidedoifatouristaskstochangefood?
(Thefoodisnottohistasteandhewantstomakehisownorders)
(1)explainpatientlythatthemealsarearrangedaccordingtothestandardonthecontractthoughtheremaybealittlevariation.
(2)askthetourleaderforhelp.
(3)telltheguesttheadditionalbillshouldbepaidbyhimself/herselfandthepreviousfoodchargewillnotberefunded.
(4)ifguestsaskforextraordersanddrinks,theguideshouldmeettheirneedsandtelltheadditionalcostiscoveredbytheguests.
12.ifatouristdesirestobuygoodsthatisoutofstock,andasksthetourguidetobuyforhimandhelpwiththeshipment,whatshouldtheguidedo?
(1)generallyspeaking,thetourguideshouldpolitelyrefusethedemand.
(2)ifthetourmemberinsistsondoingso,thetourguideshouldreporttothetravelserviceforpermissionandfollowthedirectionsofthetravelservice.
(3)Letthetouristleaveenoughcashwiththetourguide.Thetravelservicewillrefundthebalance.
(4)Thetourguideshouldmailtheinvoice,consignmentformandconsignmentreceipttotheclient.Thetravelserviceshouldkeepthecopiesofthesedocuments.
13.ifthetourgrouphastoleavethedestinationearlierthanexpectedforobjectivereasons,whatshouldaguidedo?
(1)managetofinishthescheduledtravelprogramsoraltertheplantoshowthetourmembersaroundthemostrepresentativeandtypicallocalattractions.
(2)informthetravelserviceofthenextdestinationabouttheearlierdeparturetime.
(3)reporttothetravelserviceandthedepartmentconcerned,informthehotelforcheck-out,telltherestauranttocancelthemealsandinformthebuscompanytocanceltherentalofcoach.
14.whatshouldaguidedoifatourgroupmissestheairline,trainorship?
(1)reporttothetravelserviceorthedepartmentconcernedandaskforhelp.
(2)contacttheairport,railwaystationorportandhelpthetourmemberstransfertothefollow-upflight/train/shipimmediatelyortransfertothecharterlinerorothermeansofvehicles.
(3)soothethetourmembersandmakeagoodarrangementfortheaccommodationsandthetourduringthestay.
(4)informthenextdestinationimmediatelytoaltertheitinerary.
(5)makeanapologytothetourmembers.
(6)submitatripreportincludingfullexplanationofproblemsandresponsibilities.
15.afterthecheck-inprocedureinahotel,atourmemberhasnotreceivedhisluggageyet.Howcanthetourguidehelpwiththelostluggage?
(1)lookfortheluggagewiththetourleaderineverytourmember’sroomtoseeiftherehasbeenamisplacement.
(2)contactthehotelbellserviceandsearchinthehotel.
(3)reporttothetravelserviceandthedepartmentconcernedandaskforhelp.
16.whatshouldalocalguidepayattentiontowhencountingthenumberofpiecesofgroupluggageaftermeetingthetourgroupattheairport?
(1)putthegroupluggageinaquietandsafeplace.
(2)countthenumberofluggagewiththetourleader,thenationalescortandtheporter.
(3)transfertheluggagetotheporterafterrecountingthenumberofluggage.
17.Thelocalguideshouldarriveatthegatheringplace10minutesaheadofthescheduledtime,whatshouldtheguidedothen?
(1)urgethedrivertogeteverythingreadyforsettingout.
(2)countthenumberofthetourmembers.
(3)remindthetourmembersoftheweatherforecast,thetopographicalfeaturesofscenicspots,thedurationofhike,etc.
(4)guidethetouriststoboardthecoach,andcountthenumberofguestsagain.
18.whatmeasuresshouldbetakenifonetourmembergetslostduringthetour?
(1)thenationalescortandtourleadershouldsearchthelostguestimmediately,whilethelocalguideshouldcontinuetoguidethetour.
(2)reporttothedepartmentconcernedsuchasthepolicestation.
(3)checkwiththehoteltoseeiftheguesthasreturned.
(4)reporttothetravelservice.
(5)settledownthearisingproblemsaftertheaccident.
(6)submitthereportonthedetailsoftheaccident.
19.ifthetourguidefailedtomeetthetourgroup,whatshouldhedotomakeup?
(1)ifitisthetourguide’sfault,heshouldmakeanapologysincerelyandgiveoutthereasonsimmediately,andoffermoreconsiderateandenthusiasticservicetogaintheguests’trustandpardon.
(2)ifitiscausedbytheobjectivefactors,thetourguideshouldcontactthetravelserviceimmediatelytocheckthereasonsandexplaintotheguestspatientlytoavoidanymisunderstanding.alsoheshouldtrytofulfillthegiventaskandinvitetheleaderofthetravelservicetomakeapologiesandcompensatethetourmembersifnecessary.
20.Howdowepreventfromlosingthetourist’spassport,idcard,money,valuables,luggage,etc.?
(1)weshouldremindthetouristsofthosethingsfrequently.
(2)Returnthepassport,idcard,etc.atonceafterwefinishusingthem.
(3)carefullychecktheluggageandhandovercarefully,too.
(4)Thedriverdoesremembertoclosethedoorandwindowsafterallthetouristsgetoff.
21.atwhattimeshouldyoumeetthetourgroupattheairportandtherailwaystationrespectively?
weshouldarriveattheairportorrailwaystation30minutesaheadoftime.Butwecanarriveattheairport20minutesaheadoftimewhenmeetingtheforeignindependenttourists(FiT).
22.doyouknowtheclassificationofthetravelservicesinchina?
Theyareclassifiedintotheinternationaltravelservicesandthedomestictravelservices.
23.Pleasetellusthequalificationtooperatethetourbusiness.
First,obtainaLicensefortheTravelService’sTourBusinessoperationfromthetourismadministrationfirst,andthenobtainaBusinessLicensefromtheBusinessadministration.
whatinsuranceshouldthetravelserviceholdwhenundertakingtourbusinessoperation?
itmustinsureitselfagainstthetravelserviceliabilitypolicy.
24.Pleaseexplainthemeaningofthetourguide.
itreferstoapersonwhoobtainsatourguidecertificate,acceptstheaccreditationofthetravelservice,providestheservicesofguide,explanation(interpretation)andliving.
25.couldyoutellustheperiodofvaliditytothetourguidecertificateandthetemporarytourguidecertificaterespectively?
Thetourguidecertificatewillbevalidyearafteryearifyouextendyourqualificationannually.Theperiodofvaliditytothetemporarytourguidecertificateisnotmorethan3months,andyoucannotextendyourqualification.
26.Pleaseanalyzethesubjectivereasonsoflatenessoftheguidetomeetthetourgroup.
(1)Hedidn’tgettothearrivalplaceaccordingtothescheduledtime;
(2)Hegottothewrongarrivalplace;
(3)Theflightnumberhadchanged,butthetourguidemetthetouristsaccordingtotheoriginalschedule;
(4)Hemetthetouristsaccordingtotheoldtimetable;
(5)Hedidn’tselecttherightexittowaitforthetourists.
27.Howdowepreventfrommeetingthetourgrouplaterthanthescheduledtime?
(1)carefullychecktheschedule,makesurethevehicleandtheexactarrivaltime;
(2)Gettothereceptionplaceinadvance.
28.Howdowepreventfrommeetingthewrongtourgroup?
(1)Befamiliarwiththereceptionschedule,thenamesofthetravelservices,thenumberofthetourgroup,thenumberofthetourists,thenameofthetourleader,thehotels,etc.
(2)arriveatthereceptionplacetomeetthetourgroupinadvance.
(3)carefullycheckwhenwelcomingtheguests.
(4)Takestrictprecautionsagainstthetourgroupbeingillegallymetbyotherperson.
29.Howdowepreventfrommiss
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