NonManagementAnnualPerformanceReview绩效考核模板外企Word文件下载.docx
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NonManagementAnnualPerformanceReview绩效考核模板外企Word文件下载.docx
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ReviewingSupervisor:
MemberFocus
Considertheemployee'
slevelofexcellenceinprovidingWorldClassServicetoMembersandemployeesbymeetingand/orexceedingtheirexpectations.RatetheextenttowhichtheemployeerespondstoMemberandemployeeneedswithcourtesy,friendliness,concernandaccuracy.Characteristicstoconsider:
showsenthusiasmandpassioninperformingjob,exhibitscaringandcompassionatebehaviorininteractionswithMembersandemployees,hastrustandrespectofMembers/employees.Resultstoevaluate:
observationsofserviceprovided,Membercommentsand/orletters,commentsfromothers,internalrecognition,awards,listeningskills,andiscomfortablewithcontact/interaction.
FarExceedsPerformanceStandards:
AlwaysconsidersMemberstobethehighestpriorityalongwithservingtheemployeestoprovidethehighestlevelofserviceexcellencetotheMembers.FrequentlyrecognizedforgoingaboveandbeyondtomeettheneedsoftheMembersandemployees.ExceedstheexpectationsofMembersand/oremployees.
ExceedsPerformanceStandards:
ConsidersMemberstobethehighestpriorityalongwithservingtheemployeestoprovidethehighestlevelofserviceexcellencetotheMembers.CommunicateswithMembersand/oremployeestomeetandevenexceedrealisticexpectations.Consistentlygoesaboveandbeyondbydemonstratingserviceexcellence.
MeetsPerformanceStandards:
ConsidersMemberstobeahighpriorityalongwithservingtheemployeestoprovidethehighestlevelofserviceexcellencetotheMembers.EnsuresthatMembers'
andemployees'
needsandexpectationsarefullymet.Assignmentsareadequatelycompletedmeetingthedesiredresults.Employeesatthislevelaccomplishthepositionrequirements.
NeedsImprovement:
(NOTE:
ThisoptionrequiresanexplanationintheCommentsSectionbelow).InsomeinstancesdoesnotfullymeetrealisticserviceexpectationsofMembersand/oremployees.Unabletosufficientlyanticipateand/oridentifyMembers'
needs.
Self:
N/A
Comments:
DevelopmentPlan:
CommittedtoOrganization
Considertheextenttowhichtheemployeeasks"
WhatcanIdoforthecompanytomakeitbetter?
"
Characteristicstoconsider:
professionalism,reliability,loyaltyanddependability.Resultstoevaluate:
attendancerecord,follow-throughontasks,reliabilityincompletingassignments,participationinvoluntaryactivities,meetingindividualanddepartmentgoals,andalignmentwithculture,values,andmissionoforganization.
Setsastrongexampleoforganizationalcommitment,andinspiresfeelingsofloyaltyandcommitmentinothers.Alwaysdemonstratesaveryhighlevelofconcernfortheorganization,andforotheremployees.Displaysastrongsenseofprideintheorganization.
Setsagoodexampleoforganizationalcommitment,andinspiresfeelingsofloyaltyandcommitmentinothers.Alwaysdemonstratesahighlevelofconcernfortheorganization,andforotheremployees.Displaysasenseofprideintheorganization.
Setsanexampleoforganizationalcommitment,andinspiresfeelingsofloyaltyandcommitmentinothers.Frequentlydemonstratesconcernfortheorganization,andforotheremployees.Displaysasenseofprideintheorganization.Employeesatthislevelaccomplishthepositionrequirements.
ThisoptionrequiresanexplanationintheCommentsSectionbelow).Doesnotdisplaystrongsenseofloyaltyandcommitmenttotheorganization.Hasanegativeimpactonthefeelingsofcommitmentinothers.Doesnotalwaysdemonstrateconcernfortheorganizationorforotheremployees.Doesnotfrequentlydemonstrateasenseofprideintheorganization.
Integrity/Trust
Considertheextenttowhichtheemployeedeliversmessagestruthfullyandinanappropriatemannerandmaintainseffectivecorevaluesduringbothgoodandbadsituations.Alsoconsideremployee'
sabilitytoownmistakes,treatothersfairly,andabilitytodemonstratethecompany’svaluesbyhisorheractions.Characteristicstoconsider:
honesty,awarenessoftheperceptionofthemselvestoothers,respectful.Resultstoevaluate:
proactiveinreportingownproblemsorerrorsandmakesdecisionsbasedonthe"
rightthingtodo"
.
Exemplarysenseofresponsibilityandcommitment.Canalwaysbereliedupontofollowthroughoncommitmentsandpromises.Willingtoadmittomistakes.
Verystrongsenseofresponsibilityandcommitment.Canbereliedupontofollowthroughoncommitmentsandpromises.Willingtoadmittomistakes.
Goodsenseofresponsibilityandcommitment.Usuallyfollowsthroughoncommitmentsandpromises,withafewsmalldelays.Whenapproached,iswillingtoadmittomistakes.Employeesatthislevelaccomplishthepositionrequirements.
ThisoptionrequiresanexplanationintheCommentsSectionbelow).Doesnotdisplayenoughsenseofresponsibilityorcommitment.Oftenfailstofollowthroughoncommitments.Willoftennotadmittomistakes.
Action-Oriented/Empowered
Considertheextenttowhichtheemployeeidentifiesneeds,findscreativesolutions,welcomeschange,definesproblemandmakesdecisionsinatimelymanner.Alsoconsidertheextenttowhichtheemployeeissoughtoutbyothersforadviceandsolutions,andmakesappropriatedecisionsbasedonanalysis,experienceandpersonaljudgment.Characteristicstoconsider:
enthusiasmandexcitement;
professionalismandleadership.Resultstoevaluate:
levelofinitiativeexhibitedinroutinetasksaswellasresolutionofproblems,responsivenesstorequestsfromMembersandemployees,positiveresponsetochange,proactiveinaddressingandidentifyingpotentialproblems,andidentifieshiddenproblems.
Excellentproblemsolvingskills.Generatesalternativesolutionstoreachthebestresolution.Proactivelyanticipatesandpreventsproblemsfromarising.
Verygoodproblemsolvingskills.Generatesalternativesolutionstoreachthebestsolution.Anticipatesandpreventsproblemsfromarising.
Showsabilitytosolveproblemsandgeneratealternativesolutions.Oftentakesaproactiveapproachtoanticipatingandpreventingproblems.Employeesatthislevelaccomplishthepositionrequirements.
ThisoptionrequiresanexplanationintheCommentsSectionbelow).Doesnothavegoodproblemsolvingskills.Doesnottypicallyproactivelynorconstructivelyanticipateproblems,norgenerateideasforsolvingproblemsthatarise.
HighlyEfficient/Resourceful
Considertheextenttowhichtheemployeetakesownership,workssmart,andconstantlyseekstoimproveandstreamline.Characteristicstoconsider:
organizationalskills,timemanagementskills.Resultstoevaluate:
transactionvolumeorotherproductivitystandards,errorrate,qualityofwork,accomplishmentofgoals,abilitytomeetdeadlines,andprocessimprovementsuggestions.
Isveryproactiveinlookingfornewandmoreefficientprocessesandsolutions.Hasimplementedoutstandingnewapproachesthathavegreatlyimprovedefficiency.
Proactivelylooksfornewandmoreefficientprocessesandsolutions.Hasrecommendednewapproachesthathaveimprovedefficiency.
Willlookfornewandmoreefficientprocessesandsolutions.Hasrecommendedsomenewapproachesthathaveimprovedefficiency.Employeesatthislevelaccomplishthepositionrequirements.
ThisoptionrequiresanexplanationintheCommentsSectionbelow).Preferstosticktothestatusquo,andresistschange.Maysometimesreferto"
it'
snotmyjob"
or"
wehavealwaysdoneitthisway,sowhychange."
CommunicationSkills
swrittenandverbalcommunicationskillsandevaluatebasedontheirrelationtotheirposition.Characteristicstoconsider:
communicationwithsupervisor/manager,patienceinhearingother'
sviewpoints,andclearnessintheircommunicationtoothers.Resultstoevaluate:
opennesstoreceivingfeedbackandcoaching,employee'
scommunications,consistencyinpracticingactivelistening,andeffectivenessingettingtheirmessageacrosstoothers.
Verystrongabilitytoexpressfactsandideasclearly,inacredibleandappropriatemanner.Alwaysusesanappropriatetone.Displaysexcellentjudgmentastowhatinformationshouldbecommunicated.Alwayslistenstoothers,andelicitsfeedback.
Strongabilitytoexpressfactsandideasclearly,inacredibleandappropriatemanner.Usesanappropriatetone.Displaysverygoodjudgmentastowhatinformationshouldbecommunicated.Frequentlylistenstoothers,andoftenelicitsfeedback.
Abletoexpressfactsandideasclearly,inacredibleandappropriatemanner.Usuallyusesanappropriatetone.Displaysgoodjudgmentastowhatinformationshouldbecommunicated.Listenstoothers,andelicitsfeedback.Employeesatthislevelaccomplishthepositionrequirements.
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