星巴克研究报告记录英文Word文件下载.docx
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星巴克研究报告记录英文Word文件下载.docx
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StarbucksHistoryandMission
Starbucksisapremierroaster,marketerandretailerofspecialtycoffee,operatingin68countries.Formedin1985,StarbucksCorporation’scommonstocktradesontheNASDAQunderthesymbol"
SBUX.”
ThefirstStarbucksopenedinthe1971,takingitsnamefromacharacterinHermanMelville’s19thcenturynovel,MobyDick.Atthistime,Starbuckssoldonlywholeroastedcoffeebeans.In1982,HowardSchultzjoinedStarbucksandeventuallypurchasedthecompanyin1987.SchultzredirectedthetrajectoryofStarbucksbasedonabusinesstriptoItaly,wherehevisitedMilan’sfamousespressobars.Impressedbythecultureandpopularity,hetriedtoimitatewhathesawinItaly,givingrisetothecurrentiterationofStarbucksasahubforcommunitiestocomeanddrinkcoffeeinapleasantenvironment.
AfterStarbucks’initialsuccessinSeattle,thecoffeeshopexpandedthroughouttheU.S.,andthenglobally.Inthe1990s,Starbucksbecomethefirstcompanytoofferstocktoitspart-timeemployees.In1992,Starbucksbecameapubliclytradedcompanywithaninitialpublicofferingof$17.Atthistime,thecompanyhad165stores.Inthe2000s,Starbucksrosetobecomeaworld-leadingbrand,surpassingmorethan6,000locationsglobally(Fig.1,TheDailyTelegraph).
(Fig.1)
Fromitsinception,Starbucks’missionstatement,“Toinspireandnurturethehumanspirit–oneperson,onecupandoneneighborhoodatatime,”hashelpedformitscorevalues:
∙Creatingacultureofwarmthandbelonging,whereeveryoneiswelcome.
∙Actingwithcourage,challengingthestatusquoandfindingnewwaystogrowourcompanyandeachother.
∙Beingpresent,connectingwithtransparency,dignityandrespect.
∙Deliveringourverybestinallwedo,holdingourselvesaccountableforresults.
∙Weareperformancedriven,throughthelensofhumanity.
Inturn,thesevalueshavehelpeddriveStarbucks’strategyandhelpeddifferentiatethebrandinacompetitiveindustry.
IndustryandProducts
Starbucksoperateswithinthespecialtycoffeeshopandquick-servicerestaurants(QSRs)industryspace.
Thecompany’sbusinessmodelreliesuponsalesfrompurchasing,roasting,andsellinghigh-qualitycoffees.Additionally,Starbuckssellshandcraftedcoffee,tea,andotherbeveragesalongwithavarietyoffreshfooditems,includingsnackofferings,throughcompany-operatedstores.Starbucksalsosellsproductsthroughotherchannelssuchaslicensedstores,groceryandfoodserviceaccounts.InadditiontotheirflagshipStarbucksCoffeebrand,theysellgoodsandservicesunderthefollowingbrands:
Teavana,Tazo,Seattle’sBestCoffee,EvolutionFresh,LaBoulangeandEthos.
InalmostallmarketsinwhichStarbucksdoesbusiness,therearenumerouscompetitors.Starbucksbelievesthattheircustomerschooseamongspecialtycoffeeretailersprimarilyonthebasisofproductquality,serviceandconvenience,andprice.Starbuckshasaligneditsstrategytosupportthesekeyattributesanddrivethesuccessofitsbusiness.
BrandGrowthandDifferentiationStrategy
Starbucks’successanddifferentiationdependsheavilyonthevalueofitsbrand.Asaresult,thecompany’smaingrowthstrategyistobuildtheirstandingasoneofthemostrecognizedandrespectedbrandsintheworld.
Starbucks’brandisbuiltuponanexcellentreputationforthequalityoftheircoffeeproducts.Throughtheirproduct,thecompanydeliversaconsistentpositiveconsumerexperience.ContributingtotheirfavorablebrandimageareStarbucks’socialresponsibilityprograms,includingleftoverfooddonations(Mashable),whicharedrivenbytheircorevalues.
Starbucksbelievesthattheymustalsopreserve,growandleveragethevalueofotherlesser-knownStarbucks'
brandslikeTeavana,Tazo,andLaBoulangeacrossallavailablesaleschannels.Thus,animportantpartofthecompany’sstrategyistopursuegrowthinregionswherethesebrandsarelesswellknown.
Toachievethesegrowthgoals,Starbucksiscontinuingthedisciplinedexpansionoftheirglobalstorebase,addingstoresinbothexistinganddevelopedmarketssuchastheU.S.,aswellasnewerhighergrowthmarketssuchasChina.Starbucksisalsosupportingthisgrowthbyoptimizingthemixofcompany-operatedandlicensedstoresineachmarket.Inaddition,byleveragingtheexperiencegainedthroughtheirtraditionalstoremodel,Starbuckscontinuestoofferconsumersnewcoffeeandotherproductsinavarietyofformsacrossnewcategoriesandthroughdiversechannels.
ExpansionthroughPartnershipStrategy
Starbucks'
growthstrategyalsoreliesonavarietyofbusinesspartnersfornewstores,foodservice,andbrandedproducts.LicenseeandjointventurerelationshipsareparticularlyimportanttodevelopingStarbucks'
internationalmarkets.OfsignificantimportancetoStarbucks'
internationalChannelDevelopmentbusinessarethirdpartymanufacturers,distributors,andretailers.
Starbuckspartnerswithlicenseesandfoodserviceoperatorsinordertoensurethehighqualityofitsproductandexperience.ThesepartnersareoftenauthorizedtouseStarbucks'
logosandprovidebrandedbeverages,foodandotherproductsdirectlytocustomers.Inturn,Starbucksprovidestrainingandsupporttomonitortheoperationsthesebusinesspartners.
Starbucksalsomaintainshighqualitystandardswithitssupplychain.Thecompanysourcesitsfood,beverageandotherproductsfromawidevarietyofdomesticandinternationalbusinesspartners.Byformingthesepartnershipstodirectlyinfluencequality,Starbucksensuresaconsistentqualityofproductandserviceexperience.GreatercontroloverqualityhelpsStarbucksexpandrapidlywhileprotectingtheintegrityofthebrand.
TotalRevenue
Starbucks’strategyforgrowthhashaddefinitivecontributiontoitsrevenues.Infiscalyear2015,thecompanysawrevenuesofroughly$19.2BN,anincreaseof16.5%over2014.RevenueforStarbuckswasearnedthroughthreeprimarychannels:
company-ownedandoperatedstores,licensedstoresandoperations,andConsumerPackagedGoods(CPG)andFoodServices.
RevenuefromCompany-operatedStores
retailobjectiveistobetheleadingretailerandbrandofcoffeeandtea.Thisisreflectedineachoftheircompany-operatedstoresbysellingthefinestqualitycoffee,tea,food,andsnackofferings.EachstoreemphasizesitsmissiontoprovideeachcustomerwithauniqueStarbucksExperience.AsofSeptember2015,Starbucksowned12,235company-operatedstores,comprising53%ofitstotalnumberoflocations(Fig2).TheStarbucksExperienceisbuiltuponsuperiorcustomerservice,aswellascleanandwell-maintainedstoresthatreflectthepersonalitiesofthecommunitiesinwhichtheyoperate,therebybuildingahighdegreeofcustomerloyalty.Asaresultofthisstrategyofcustomerexperienceandquality,thesecompany-operatedstoresaccountedforrevenuesof$15.2BN,or79%oftotalnetrevenuesduringfiscal2015(Fig.3).
Withinthesecompany-operatedstores,revenueisdrivenprimarilybybeverages,accountingforroughly$11.1BN(73%)ofretailsales.Fooditemscontributenearly$2.9BN(19%),whilepackagedcoffee,tea,andotheritemsmakeuptheremaining$1.2BN(8%)(Fig.4).
RevenuefromLicensedStores
Intheirlicensedstoreoperations,Starbucksleveragestheexpertiseoftheirlocalpartnersandsharestheiroperatingandstoredevelopmentexperience.Licenseesprovideimproved,andattimestheonly,accesstodesirableretailspace.Intotal,Starbuckshas10,808licensedstores(Fig.2).RevenuesfromStarbuck’slicensedstoreswere$1.8BNandaccountedfor10%oftotalnetrevenuesinfiscal2015.Licensedstoresgenerallyhavealowergrossmarginandahigheroperatingmarginthancompany-operatedstores.Underthelicensedmodel,Starbucksreceivesareducedshareofthetotalstorerevenues,butthisismorethanoffsetbythereductionintheirshareofcostsastheseareprimarilyincurredbythelicensee.
RevenuefromConsumerPackagedGoodsandFoodService
consumerpackagedgoodsbusinessincludesbothdomesticandinternationalsalesofpackagedcoffeeandteaaswellasavarietyofready-to-drinkbeveragesandsingle-servecoffeeandteaproductstogrocery,warehouseclubsandspecialtyretailstores.ItalsoincludesrevenuesfromproductsalestoandlicensingrevenuesfrommanufacturersthatproduceandmarketStarbucks-,Seattle’sBestCoffee-andTazo-brandedproductsthroughlicensingagreements.ContributingtothisrevenuestreamareStarbucks’arrangementswithnationalbroadlinedistributionnetworkslikeSYSCOCorporation,U.S.Foodservice™,andotherdistributors.Theseinstitutionalfoodservicecompaniesservicebusinessandindustry,education,healthcare,officecoffeedistributors,hotels,restaurants,airlinesandotherretailers.RevenuesfromsalesofConsumerPackagedGoodsandFoodservicecomprised$2.1BN,or11%oftotalnetrevenuesinfiscal2015(Fig.3).
(Fig.2)
(Fig.3)
(Fig.4)
SummaryofFinancialInformation
Currently,Starbucksisonanupwardtrajectorywithregardstoitsrevenues,storesales,income,andgeneraloperations.
1.Totalnetrevenuesincreased17%to$19.2BNinfiscal2015comparedto$16.4BNinfiscal2014.
2.Globalcomparablestoresalesgrew7%drivenbya4%increaseinaverageticketanda3%increaseinthenumberoftransactions.
3.Consolidatedoperatingincomeincreasedto$3.6BNinfiscal2015comparedtooperatingincomeof$3.1BNinfiscal2014.Fiscal2015operatingmarginwas18.8%comparedto18.7%infiscal2014.Theoperatingmarginexpansionwasprimarilydrivenbysale
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