湖北省洪湖市高考英语阅读理解和短文改错选练3.docx
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湖北省洪湖市高考英语阅读理解和短文改错选练3.docx
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湖北省洪湖市高考英语阅读理解和短文改错选练3
湖北省洪湖市2016高考英语阅读理解和短文改错选练(3)
阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出最佳选项。
ProfessionalManufacturerofCoffeeMaker
StylishFullAutomaticCoffeeMachinewithReddotAward
UnitPrice:
US$350.0—400.0/Piece
Min.Order:
45Pieces
TradeTerms:
FOB,EXW
PriceValidtime:
FromMay01,2014toMay26,2014
KeyFeatures:
1)Italianfashiondesign,2013reddotdesignawardwinner;
2)JustonetouchtomakedifferentcoffeedrinksincludingEspresso,LongCoffee,Cappuccino
andLatte;
3)DIYrotarybuttonandbigOLEDtouchscreen,wonGermanPLUSXAwardforEaseofUse;
4)Patentedunitsystemwithautocleanfunction;
5)IntelligentPCBAcontrolsystem,easytooperatewithfaultwarningandinformationindications;
6)TwoheatingsystemstocreatesteamquickandstableformakingCappuccinoorLatte;
7)KeypartsfromSwitzerland,ItalyandotherEuropeancountriesguaranteethetopquality.
SuzhouIndustrialParkKalermElectricAppliancesCo.Ltd.
(Province:
Jiangsu,China).
CG-001ElectricCoffeeGrinder,CoffeeMaker
UnitPrice:
US$5.5/Piece
Min.Order:
2000Pieces
TradeTerms:
FOB
PriceValidTime:
FromJun.16,2014toJul.19,2014
KeyFeatures:
1)Stainlesssteelblade(刀片);
2)Largestartbuttonforeasyoperation;
3)Transparent(透明的)toplidforviewingwhilegrinding;
4)220—240V,50/60Hz,150W,50G;
5)Human—orienteddesign;
6)LCDdisplay,10languages;
GuangzhouLontElectronicCo.Ltd.
(Province:
Guangdong,China)
SteamEspressoCoffeeMaker(CM-6812)
UnitPrice:
S15.0一$40.0/Piece
Min.Order:
1Piece
TradeTerms:
FOB
PriceValidTime:
FromMay10,2014toJun.23,2014
KeyFeatures:
1)Capacity:
4-cupespressos(240ml)
2)350Pascal(帕)workingpressureforrichtastecoffee;
3)Withfrothing(泡沫)functionformakingCappuccino;
4)Stainlesssteeldecoration;
5)Removable&washabledriptrayforeasycleaning;
6)Carafe(广口瓶)withwaterlevelmarks;
7)Singleswitchforfunctiontransformandon/off,easycontrolwithindicatorlight;
TaizhouKangteTradingCo.Ltd.
(Province:
Zhejiang,China)
DripCoffeeMaker(CM-6626T)
UnitPrice:
US$12.0—30.0/Piece
Min.Order:
1Piece
TradeTerms:
FOB
PriceValidTime:
FromApr.20,2014toMay20,2014
KeyFeatures:
1)Capacity:
1.8LCoffeeMaker(12—15cups);
2)Anti—dripfunction;
3)Warmingplatekeepscoffeehotautomatically;
4)Withpermanentfilter(过滤器);
5)Removableandwashablefilter&filterholder;
6)Waterlevelmarks;
7)Automaticallyturnsoff;
TaizhouKangteTradingCo。
Ltd.
(Province:
Zhejiang,China)
1.Whichcoffeemakerhasthelongestpricevalidtime?
A.ProfessionalManufacturerofCoffeeMaker.
B.CG一001ElectricCoffeeGrinder,CoffeeMaker.
C.SteamEspressoCoffeeMaker(CM一6812).
D.DripCoffeeMaker(CM-6626T).
2.Thepriceofacoffeemakerwiththereddotdesignawardis
A.US$12.0—30.0B.USS350.0—400.0C.USS5.5D.US$15.0—40.0
3.Fromthepassage,wecanlearnthat______.
A.thefourlifferentcoffeemakersareavailableinChina
B.SteamEspressohasthestainlesssteelblade
C.CG一001ElectricCoffeeGrinderhasOLEDscreen
D.noneofthefourcoffeemakersareeasytocontrol
4.Themainpurposeofthispassageisto_______.
A.describethefeaturesofeachcoffeemaker
B.attractpeopletoordermorecoffeemakers
C.helpthebuyerordersuitablecoffeemakers
D.sharetheknowledgeofsomecoffeemakers
【参考答案】1—4、CBAC
阅读理解。
Inthemoreandmorecompetitiveserviceindustry,it
isnolongerenoughtopromisecustome
rsatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketshare.
Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:
thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal
NewlungesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投资)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.
“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgood
relationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrust—thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”
Recommendedwaysofcreatingcustomerdelightinc
lude:
under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwit
hinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:
throwinginagiftvoucher(购物礼卷)asanunexpected“thankyou”torentalcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.
Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfamessuggestsbestmeetsthecase).
Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.
ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareher
etohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.
BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.
Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedslo
ganssuchas"wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.
()1.WecanlearnfromParagraph2
that.
A.complainingcustomersarehardtosatisfy
B.unsatisfiedcustomersreceivebetterservice
C.Satisfiedcustomerscatchmoreattention
D.well-treatedcustomerspromotebusiness
()2.Thewritermentions“phonerage”(Paragraph3)toshowthat.
A.customersoftenusephonestoexpresstheiranger
B.peoplestillprefertobuygoodsonline
C.customercarebecomesmoreattention
D.customersrelyontheirphonestoobtainservices
()3.Whatdoesthewriterrecommendtocreatedelight?
A.CallingcustomersregularlyB.Givinga“thankyou”note.
C.DeliveringaquickerserviceD.Promisingmoregifts.
()4.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?
A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”
C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”
()5.Customerdelightisimportantforairlinesbecause.
A.theirtelephonestyleremainsunchanged
B.theyaremorelikelytomeetwithcomplaints
C.theservicescostthemalotofmoney
D.thepoliciescanbeappliedtotheirstaff
()6.Whichofthefollowingisconveyedinthisarticle?
A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.
B.Companiesthatpromisemorewillnaturallyattractmorecustomers.
C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.
D.Customerdelightismoreimportantforairlinesthanforbanks.
【参考答案】1—6、DCCABC
【由山东省2014模拟改编】
阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出最佳选项。
Acancer-strickenBritishteenagegirlsaidThursdayshehadbeenmovedbymessagesofsupportfromaroundtheworldafterwritinganonline“BucketList”ofthingsshewantedtodobeforedying.
AlicePyne,l5,createdanInternetbloginwhichshedescribedherfightagainstacancerofthewhitebloodcells.“I’vebeenfightingcancerforalmostfouryearsandnowIknowthatthecancerisgainingonmeanditdoesn’tlooklikeI’mgoingtowinthisone,”shewrote.
Forherlist,theteenagertookinspirationfromthe2007film“TheBucketList”inwhichtwomenwhowerebadlyill,drawupalistofthingstheywishtodobeforetheydie.
Onherlist,atthesitewww.alicepyne.blogspot.com,shehasincludedmakingeveryonesignuptobeabonemarrowdonor(骨髓捐赠者),swimmingwithsharks,meetingboybandTakeThatandgettingapurpleiPadcomputer.
MessagesofsupportandoffersofhelpquicklyfloodedherwebpageanditbecameoneofthemosttalkedaboutsubjectsonTwitter.
“Oh,dearandIthoughtthatIwasjustdoingalittleblogforafewfriends!
”shewroteafterhersiteattractedhugeattention.“Thankyousomuchforallyourlovelymessagestome.”
Pyne,wholiveswithherfamilyinthenorthwestEnglishtownofUlverston,revealed(透露)themanagementofTakeThathadarrangedforhertoseethebandafterreadingherblog.AgroupoflocallawmakershavealsojoinedforceswiththeAnthonybloodcancercharitytoencouragepeopletojoinitsstemcellregister.
1.WhathappenedafterAlicePynewroteher“BucketList”?
A.Peoplearoundtheworldsentmessagestosupporther.
B.Peoplesentgiftstoherfromallovertheworld.
C.Alotofpeopleofferedtodonatebonemarrowtoher.
D.Themediacalledonpeopletohelpher.
27.AlicePynewroteher“BucketList”to.
A.catchpeo
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