客户邮件跟进.docx
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客户邮件跟进.docx
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客户邮件跟进
一.询问客户对报价的看法
Dearxxx,
Hopeeverythinggoeswellwithyou!
Haveyoukindlycheckedmyoffer?
Hopetheyareworkableforyourmarket!
ItisregretthatIhaven'treceivedanyinformationfromyourside.MayIhaveyourideaaboutouroffer?
Wewilltrytosatisfyyouuponreceiptofyourreply.
Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.
Hopewecanbuildgoodcooperationwithyouandyourcompany.
Bestregards
二.追问客户的评价,求回复
Dearxx
Howareyourecently?
Severaldaysnonewsfromyouhaveyougotmyenquiryforxxxx?
Fullyunderstandthatyouaretoobusytoreplyus.Butwearestillawaitforyourcomments.Weneedyourfeedbacktogoahead.Thankyouinadvance.
Manythanksandbestregards.
三.本着小强精神,保证客户收到了报价,重发报价
Hello,xxx,
Wishyouhaveaniceday!
MayIaskwhetheryouhavereceivedmyquotation?
NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.
Waitingforyourfavorablereplysoon!
Bestwishes
四:
利用报价的有效期给客户一点压力
Hello,xxx,
Hopeeverythinggoeswell!
It’sJudy.
Weareinreceiptofyourinquirydatedonxxxandquoteyouasfollow:
XXXXXXX.plskindlycheckwhetherpriceisworkable?
Becasuepricewillbeinvalidonxxxx.
Wishwewillpromotebusiness.
Bestregards.
好吧,关于客户的这次询价问了这么多还没有回复的话,我们最后一次问一下,然后进行询盘的转化吧。
五:
最后一次寻求客户对所询价产品的意见,附上产品目录表
Goodday!
Myfriends,Judyagain.
Myquotationofxxxyoumighthavereceivedandconsidered.Couldyoukindlyadviseyourcommentsatyourearliestconvenience?
EnclosedistheE-catalogofKington,pleasekindlycheck!
Ifthereisanyitemyouareinneedof,pleasecontactme!
I’llbemorethanpleasuretooffertheinformationyouwant.Thanks…
Iamofserviceatanytime!
BR
这个时候差不多半个月过去了,我们要学着挖掘客户的其他订单需求了。
六:
待客户在目录表中发现适合他们市场的产品
Hello,myfriends,
HaveureceivedandcheckedtheE-catalogsendinmylastemail?
Hopetheyareworkableforyourmarket!
Ifyoufindsomeproductreallyattractivetoyou,pleasefeelfreetocontactus.Wearemorethanpleasuretoofferyouwithmoreinformationthatyouwant.
Ifyouwanttoestimatetheproductsshow,yes,samplecanbesentforyourreference!
Wehopecanestablishagoodbusinessrelationshipwithyouinthenearfuture.
Bestregards
七:
时不时的问下是否有新的询盘或者订单
Dearxx
Ihopeyouaredoinggood.
Haveyougotanyneworders?
plskeepmepostedifyes,iwillsendyouourupdatedpriceforyourreview.
Bestregards.
八:
对于较大的客户我们也可以主动提出提供免费样品哟
Dearxxx,
Freesamplecanbesentforyourreferenceifyouneed.How'syouropinion?
Asourserveralcommunication,Ihopethatwecanbuildacooperationbetweenus.
Waitingforyourreply.
Bestwishes
九:
最后的绝招
Dearxxx,
IhavesentyouemailmanytimesbeforebuthavenotreceivedanyreplyfromyousoIamguessingtheemailshavenotreachedyou.
Couldyoupleasedropmeashortnoteifyoureceivethismessageandalsopleasetellmeifyouhaveanyinterestinourproducts?
Idon’twanttokeepbotheringyouifyoudon’thaveanyinterest
Bestregards
十:
新产品上市就是很厉害的时候了哦
Dearxxx
Goodmorning!
Itisgladtoinformyouthatwehavelanchedxxx,whichwithxxxx优势特点suchasperfectdesign,lownoise,lightweightxxxx.
Attachedwithxxandxxforyourreferenceandplshaveatryinyourmarketifpossible.
Bestregards.
xxxx
我们的报价以及目录表都发过了。
但是我们在工厂做外贸的知道,很多大公司需要的是很长期的跟进的。
这时候我们把我们的价格表微微的调整一下,发给客户。
以价格的调整刺激一下客户。
十一:
告知客户价格表的调整
Dearxxx,
Howareyou?
Longtimenocontactandhopeeverythinggoesweillwithyou.
Ourproductsandquotationhadupdated.Woulduplscheckournewquotationwithnewitemsinattachments?
Ifhaveanyquestions,plscontactmefreely.
Bestregards.
十二:
看看可不可以转换订单吧
Hello,xxx,
NowIamwritingforkeepingintouchwithyouforfurtherbusiness.
Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.Bytheway,howaboutyourorder(orbusiness)withitem***?
IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Kevin
不知大家同不同意一句话:
客户的跟进无非就是找出很多的看似正规的理由跟客户保持联系嘛!
窗体顶端
一)客户主动询价,我方报价
DearMr./MsXX
ThanksforyourinquiryaboutXXproductsbye-mailddxxxx,2007!
NowweherekindlyquoteyouourbestXXpriceasfollowing:
Productsname:
Specification,weightandsize:
Packing:
Payment:
Deliverytime:
Shipmentfee:
Quantity:
Validity:
Others:
Plsreviewtheabovepriceandletusknowyourconfirmationinanearlydate.
Lookingforwardtohearingfromyousoon
wangdalove
VIP会员
恋芳一族
UID1824386
积分11084
帖子703
福步币20块
阅读权限80
注册2011-12-5
状态离线
#2
使用道具
发表于2012-4-1012:
50 资料 个人空间 个人短信 加为好友 只看该作者
(二)我方主动询价,向客户报价
DearMr/MsXX
Wehavemetsomewhere/weknewyourinquiryaboutXXproductsonalibaba.Wearepleasedwecansupplythem,nowweherekindlyquoteyouourbestpriceasfollows:
Productsname:
Specification,weightandsize:
Packing:
Payment:
Deliverytime:
Shipmentfee:
Quantity:
Validity:
Others:
Plsreviewtheabovepriceandletusknowyourconfirmationinanearlydate.
Lookingforwardtohearingfromyousoon.
wangdalove
VIP会员
恋芳一族
UID1824386
积分11084
帖子703
福步币20块
阅读权限80
注册2011-12-5
状态离线
#3
使用道具
发表于2012-4-1012:
50 资料 个人空间 个人短信 加为好友 只看该作者
(三)询问客户产品规格:
DearMr/MsXX
ThanksforyourinquiryaboutXXproductsonXX,2007.
Inordertoquoteyourightprice,pleaseinformusthedetailspecificationsuchassize,weight,materialsandsoon.
Lookingforwardtohearingfromyousoon.
wangdalove
VIP会员
恋芳一族
UID1824386
积分11084
帖子703
福步币20块
阅读权限80
注册2011-12-5
状态离线
#4
使用道具
发表于2012-4-1012:
50 资料 个人空间 个人短信 加为好友 只看该作者
三问客户对报价的意见:
1,第一次询问:
DearMr/MsXX
ReXXproducts,WehavequotedyouFOB/CIF/pricebye-mailddXXXX,2007..Haveyoureceivedit?
Pleasecheckitandletmeknowyourcommentsabouttheprice.
Lookingforwardtohearingfromyousoon.
DearMr/MsXX
ReXXproducts,wehavee-mailedyouFOB/CIF/priceafterCantonFaironOct24,2006.Hopeyouhavereceivedit.What'syouropinion?
Canyouacceptit?
Ifyouhaveanyproblems,pleaseletmeknow,Iwilltrytosolveit.
Lookingforwardtohearingfromyousoon.
2,第二次询问:
DearMr/MsXX
RetheXXproducts,Ihavee-mailtheFOBQINGAOpricetoyouddXX,2007.AndaskedforyourcommentsonXX,2007.Butstillnoreply.Haveyoureceivedit?
Pleasereviewitandletmeknowyourcomments.Ifanyproblems,pleasedon'thesitatetocontactus,Weshallbepleasedtobeofservicetoyouatalltimes.
Thanksinadvanceforyourquickreply!
3,第三次询问:
DearMs/MsXX
ReXXproducts,wehavequotedyouFOB/CIF/pricebye-mailafterCantonFaironOct24,2006.Butforalongtime,youhaven'trepliedus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov9andNov21,2006.Butstillnoreply.NowI'dliketoknowwhetheryoustillinterestedinthisitem.
Lookingforwardtohearingfromyousoon.
DearMr/MsXX
ReXXproducts,wehavecontactedyoutwotimes.Butstillnoyourconfirmation.Nowourfactoryhasbeenfullofproduction.Ifyoustillcan'tconfirm,I'mafraidwecan'tarrangeforyourorder.Sopleaseinformyourcustomerandsendusconfirmationassoonaspossible.
Lookingforwardtohearingfromyousoon.
4,重新报价
1)DearMr./Ms.XX
ReXXproducts,wehavequotedyouFOBQINGAOprice,Butforalongtime,youhaven'treplyus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov13andNov23,2006.Nowweherekindlyrequoteyoutheadjustedpriceasfollows:
USDXX/pc
Hopeyoucanacceptthisprice.Ifsamplerequired,wewillsendtoyouforyourapproval.
Thanksinadvanceforyourquickreply!
2))DearMr./Ms.XX
ReXXproducts,IhavequotedyouFOBQINGAOprice..Wehavecheckedourfactoryabouttheprice,Nowwehererequoteyouthenewpriceasfollows,
USDXX/pc
Hopeyoucanacceptthisprice.Ifsamplerequired,wewillsendtoyouforyourapproval.
5,询问对新价格的意见
DearMr./Ms.XX
ReXXproducts,inordertobuildourfurtherbusinessrelationship.wehaverequoteyounewpriceonXX,2007.Haveyoureceivedit?
.Ifyoucheckothersuppliers,youwillfindthisisourbottomprice,hopeyousatisfiedthistimeandacceptit.
wangdalove
VIP会员
恋芳一族
UID1824386
积分11084
帖子703
福步币20块
阅读权限80
注册2011-12-5
状态离线
#5
使用道具
发表于2012-4-1012:
51 资料 个人空间 个人短信 加为好友 只看该作者
四,样品
a)寄样前的预备:
DearMr/MsXX
1)TheXXsamplesareready,nowwewouldliketoverifythespecification,sizeandquanlityandyourdetailaddress(includingtelephone,faxno.)asfollows:
Whenwereceiveyourconfirm,wewillsendittoyouASAP.
2)Retheexpressandsamplefee,wouldyousharehalf?
Becausethecostisveryhighforus.Ifyouagreethistime,whenyouorder,wewilldeducttheabovefee.
b)寄样品(告知客户品名,规格,寄样日期,快件号码等)
DearMr/MsXX
ReXXsamples,wehavesenttwopiecestoyoubyEMSlastweek.ThetrackingNoisXXXX,pleasecheckreceiveit.
c)询问客户是否收到样品,意见如何,检验结果,改进意见
DearMr/MsXX
ReXXXsamples,haveyouhavereceivedit?
NowI'dliketoknowtheinspectionresultsandyouropinion?
Ifanyproblem,pleasedon’thesitatetoinformussothatwecantryourbesttosolveforyou.
d)寄改进后的样品
DearMr/MsXX
ReXXXproducts,wehavesenttheimprovedsamplestoyou,byEMSlastweek.ThetrackingNoisXXXX,pleasecheckreceiveit.Hopeyouwillbesatisfiedit.
e)询问客户是否收到样品,意见如何,检验结果
DearMr/MsXX
ReXXXproducts,wehavesenttheimprovedsamplestoyou,Haveyoureceivedit?
Pleaseletusknowyouropinion.Hopeyousatisfiedthistime.
wangdalo
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- 客户 邮件 跟进