MIS简答题doc.docx
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MIS简答题doc
MIS简答题
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MIS简答题
Chapter1
SHORT-ANSWERQUESTIONS(p.33)
1.Whatistherelationshipbetweenmanagementinformationsystems(MIS)andinformationtechnology(IT)?
ANSWER:
MISisabroadbusinessfunctionandthestudyoftheuseofIT.ITisasetoftoolsandaresourcewithinMIS.
2.Whatfourstepsshouldanorganizationfollowindeterminingwhichtechnologiestouse?
ANSWER:
Thefourstepsare:
(1)assessthestateofcompetitionandindustrypressures,
(2)determinebusinessstrategies,(3)identifyimportantbusinessprocesses,and(4)aligntechnologytoolswiththebusinessprocesses.
3.Whatistherelationshipbetweendata,information,businessintelligence(BI),andknowledge?
ANSWER:
Eachbuildontheprevious.Dataarerawfacts,whileinformationisdatathathasmeaning.Businessintelligenceiscollectiveinformationthatgivesyoutheabilitytomakestrategicbusinessdecisions.Finally,knowledgeisabroadtermthatcanencompassBIcontext,howtoaffectBI,patentsandtrademarks,andorganizationalknow-how.
4.Howdoesthegranularityofinformationchangeasitmovesfromlowertoupperorganizationallevels?
ANSWER:
Atthelowestlevels,informationgranularityisveryfinebecausepeopleneedtremendousdetailtoperformtheirjobs.Asinformationmovesupthroughtheorganization,itbecomesmorecoarsebecausepeopledon’tneedasmuchdetailbutratheraggregationsofinformation.
5.Whatisthedifferencebetweenatechnology-literateknowledgeworkerandaninformation-literateknowledgeworker?
ANSWER:
Atechnology-literateknowledgeworkerknowshowandwhentoapplytechnology;thatis,he/sheunderstandsthevalueandroleoftechnology.Aninformation-literateknowledgeworkerknowsallaboutinformation;thatis,he/sheunderstandsthevalueandroleofinformation.
6.Howdoethicsdifferfromlaws?
ANSWER:
Theroleofasupplychainmanagement(SCM)systemistosupportsupplychainmanagementactivitiesbyautomatingthetrackingofinventoryandinformationamongbusinessprocessesandacrosscompanies.
1.HowdoesSCMfitintoPorter’sthreegenericstrategies?
ANSWER:
SCMismostcommonlyassociatedwiththeoverallcostleadershipgenericstrategy.
2.WhatarethetypicalfunctionsinaCRMsystem?
ANSWER:
ThetypicalfunctionsinaCRMsystemincludesalesforceautomation,customerserviceandsupport,andmarketingcampaignmanagementandanalysis.
3.HowdoesCRMfitintotheRGTframework?
ANSWER:
CRMismostcommonlyassociatedwithgrowingtheorganizationintheRGTframework.
4.Whatisthedifferencebetweenfrontofficeandbackofficesystems?
ANSWER:
Afrontofficesystemistheprimaryinterfacetoacustomerandasaleschannel,whileabackofficesystemisusedtofulfillandsupportcustomerorders.
5.Forwhatfivethingsdoese-collaborationprovidesupport?
ANSWER:
E-collaborationsupports
(1)workactivitieswithinintegratedcollaborationenvironments,
(2)knowledgemanagementwithknowledgemanagementsystems,(3)socialnetworkingwithsocialnetworkingsystems,(4)learningwithe-learningtools,and(5)informalcollaborationtosupportopen-sourceinformation.
6.Whatisthedifferencebetweenasocialnetworkingsiteandasocialnetworkingsystem?
ANSWER:
Asocialnetworkingsite(e.g.,Myspace)isasiteonwhichyoupostinformationaboutyourself,createanetworkoffriends,sharecontent,andsoon.AsocialnetworkingsystemisanITsystemthatlinksyoutopeopleyouknowand,fromthere,topeopleyourcontactsknow.
7.Whatisopen-sourceinformation?
ANSWER:
Open-sourceinformationiscontentthatispubliclyavailable(inabroadsense),freeofcharge,andmostoftenupdateablebyanyone.
8.WhatarethethreemostcommonwaysinwhichtheITfunctioncanbeplacedwithinanorganization?
ANSWER:
ThethreemostcommonwaysinwhichtheITfunctionscanbeplacedare:
top-downsilo,matrix,andfullyintegrated.
9.HowarethestructuringoftheITfunctionandthephilosophicalapproachtoITinterrelated?
ANSWER:
Theyareinterrelatedinthatthephilosophicalapproachismostoftenimplementedasaspecificstructure.Wait-and-seeorganizationstendtocentralizetheITfunctioninatop-downsiloapproach,whileearlyITadopterstendtodispersetheITfunction(i.e.,eithermatrixorfullyintegrated).
10.Whatisanenterpriseresourceplanning(ERP)system?
ANSWER:
AnERPsystemisacollectionofintegratedsoftwareforbusinessmanagement,accounting,finance,HR,projectandinventorymanagement,supplychain,customerrelationshipmanagement,e-collaboration,etc.
Chapter3
SHORT-ANSWERQUESTIONS(p.90)
1.Whatisbusinessintelligence?
Whyitismorethanjustinformation?
ANSWER:
Businessintelligenceisknowledge–knowledgeaboutyourcustomers,yourcompetitors,yourpartners,yourcompetitiveenvironment,andyourowninternaloperations.Itis
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