酒店前台部英语培训文档格式.doc
- 文档编号:14867160
- 上传时间:2022-10-25
- 格式:DOC
- 页数:4
- 大小:50KB
酒店前台部英语培训文档格式.doc
《酒店前台部英语培训文档格式.doc》由会员分享,可在线阅读,更多相关《酒店前台部英语培训文档格式.doc(4页珍藏版)》请在冰豆网上搜索。
餐饮/Food&
Beverage:
中餐厅/ChineseRestaurant(TheGardenRestaurant)会议室/ConferenceRoom
宴会室/BanquetRoom西餐厅/WesternRestaurant(TheMienCafé
)酒吧/Bar(TheLongBar)
康体娱乐设施/Heath&
EntertainmentFacilities:
羽毛球/BadmintonCourt篮球馆/BasketballCourt网球馆/TennisCourt
沐足馆/MassageRoom麻将室/Mah-jiongRoom桌球/Snooker泳池/Swimmingpool(OutDoor)
(三)对话练习
DialogueA
G:
ThisisJohnspeakingfromroom6311,Iwantsomebodytohelpmetakemyluggage.
S:
Certainly!
Mr.John!
CanIaskhowmanypiecesofluggagedoyouhave?
Five.
OK,Thebellboywillcometotakethemrightnow!
Bytheway!
Canyoupreparemybillnow?
I’minhurrytocatchtheflight/gototheairport.
Noproblem!
DialogueB
Canyouwakeupmetomorrow?
Yessir!
MayIknowyourroomnumber?
6311.
MayIknowwhattimewouldyouliketowakeup?
Aquarterto7o’clock/sixfortyfive.
OK.Wewillcallyouontime.Goodnight!
Thankyou!
Bytheway,whereisthebreakfast?
It’sinthewesternrestaurant.Andit’sfrom7-10o’clock.
Whereisit?
It’sonthefirstfloorof6thblock.
Isee.Thankyou!
Goodnight!
DialogueC
It’ssomethingwrongwithmyair-conditionintheroom./Mytoiletisnotwork.
I’msorrysir.MayIknowyourroomnumber?
Don’tworrysir!
Theengineerwillcometocheck&
fixitassoonimmediately!
Goodevening!
Sir.Thecallingfromreception.Wearesosorrytoinformyouthattheair-conditioncouldnotreadytonight!
Therewasaterribleproblemofif,weshouldcontacttoprofessionalpeopletofixittomorrow.Canwehelpyoutochangeanotherroom?
OK!
Whichroom?
Thenewroomis6310.Pleasepackyourluggageandwaitinginyourroom.Thebellboywillcome&
helpyouchangetheroom.
DialogueD
Doyouhavelaundryservice?
Yes!
Therearelaundrylist&
laundrybagsintheroom.Pleasefillinit&
packyouclothes.Thenjustleaveitsonthebed.Thehousekeepingwilltakeitsinthemorning.
WhencanItakeitsback?
Ifdeliverbefore10o’clockinthemorning.Itscansentbackat7o’clockintheevening.
Doyouhaveexpressservice?
Wehave.Expressservicecantakeitbackaftersixhoursfromdelivering.Butitshouldbesentbefore5o’clock.
Isee.Thankyouverymuch!
YourEnglishisverygood.
It’smypleasuretohelpyou!
Wehopeyouwillenjoyyoustaywithus!
DialogueE
Doyouhaveroomservice?
Thereisamenuinthedrawer.Andtheroomservicephonenumberwasmarkedonthetelephone.It’sopenuntil2o’clockintheearlymorning.
Thanks.CanIaskmassageserviceinroom?
Sorry!
Sir.Wedon’thavemassageserviceintheroom.You’dbettertogotothemassagecentre.It’sonthe5thblock.Businesstimeis10o’clockinthemorningto12o’clockatnight.
DialogueF
Iwanttoplaygolftomorrowmorning.CanIbookyourgolfcarat7o’clock.
Howmanypeoplearethereinyourparty?
Onlyone.
Ok!
Thecarwillwaitingforyouontimetomorrowmorning.
Bytheway,canIaskalatecheckout?
Sowhenwillyoucheckout?
Aboutthreeo’clock.
I’msorrysir!
Weonlycanapproveyoufreelatecheckoutuntiloneo’clock.Afterityoushouldpayhalfcharge.
DialogueG
Cangetmoreslippers/bathrobe/toothbrush?
Canyousentmeaadapter/hairdryer/iron&
ironboard?
Noproblem.MayIknowyourroomnumber?
Theroomattendantwillbringtoyouimmediately.
DialogueH
Goodafternoon!
Reservation!
TracyspeakingmayIhelpyou?
IwanttobookasingleroomonthisFriday.
Pleasewaitamoment.Letmecheckourroomsavailabilities/vacancyofthatdate…..Sorrytokeepyourwaiting,madam.Yes,wehavethevacancy/don’thaveanysingleroomsavailableofthatdate.MayIknowinwhosenamewouldyouliketobook/wouldyoumindatwinbedsroomtoinstead?
MICHELL
Howmanynightwouldliketostay?
Three.
SothepriceisRMB922netontheweekend&
RMB717netontheweekdays.
Igetit.
MayIknowyouphonenumber?
12345111
Mayknowwhenwillyouupon?
Aboutnineo’clockintheeveni
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 酒店 前台 英语 培训