商务英语考试BEC中级模拟练习题10Word格式.docx
- 文档编号:14934654
- 上传时间:2022-10-26
- 格式:DOCX
- 页数:7
- 大小:21.34KB
商务英语考试BEC中级模拟练习题10Word格式.docx
《商务英语考试BEC中级模拟练习题10Word格式.docx》由会员分享,可在线阅读,更多相关《商务英语考试BEC中级模拟练习题10Word格式.docx(7页珍藏版)》请在冰豆网上搜索。
商务英语考试BEC中级模拟练习题10@#@2019年商务英语考试BEC中级模拟练习题10@#@单项选择题1、根据下面资料,回答题TheBankwithIdeasWithseveralhundreDyearsofhistorybehindit,theAPLBankhasfewproblemsin(0)....B......businessesthatitisAreputableanDsecure(19)......ofA.rangeofbankingservices.Now,itisdemonstratingtobusinesscustomersthatitisflexibleanDresponsiveenough.to(20)......theirchangingneedsinthe21stcentury.BaseDinLondon,APLoffersbankingservicestobusinessesthroughouttheUKviA.itsbranch(21)......Mostcustomerserviceprovisionis(22).....outbypersonalaccountmanagersbaseDinlocalbranches,togetherwith(23).....staffatcompanyheadquarters.Animportant(24)......forAPLhasbeentomakeiteasyforcustomersto(25)......businesswiththebank.Theycancontacttheiraccountmanagerbydirectlineoremail;@#@ifthemanagerisonholiday,A.carefullychosencolleaguebecomesthe"@#@accountcontact"@#@and(26)......withthecustomerduringthemanager'@#@s(27)......Inaddition,forthosewhowant(28).....totheirbankatanytimeofdayornightthereisnowA.24-hourphone-baseDservice.InordertoremaincompetitiveanDbuilDcustomerloyalty,thebankguaranteestoturnarounDurgentloan(29)......within24hours.ThisfocusonthecustomerhasalsobeenA.driving(30).....inAPL'@#@srecruitmentanDdevelopmentpolicy.Forexample,newlyinducteDstaff(31)......A."@#@customerservicereview"@#@tofinDoutwhatitisliketobeontheothersideofthedesk,askingtoborrowmoney.Together,these(32)......inbankinghaveachieveDexcellentresults.Thecustomer(33)......isgrowingfast,anDlastyearthebankgaineD36,000newbusinessaccounts.(19)选A.producerB.supplierC.providerD.giver2、根据下面资料,回答题SettingupanAppraisalSchemeAppraisalscanbeawonderfulopportunityforyourstafftofocusontheirjobsandmakeplanstodeveloptheirunusedpotential.(0)....G...So,ifyouhavedecidedthatanappraisalschemeshouldbesetupinyourcompany,youneedtoestablishsomeformalproceduresandmakesomedecisionsbeforeyoubegin.Evenifyourcompanyalreadyhasascheme,youneedtoconsiderwhatyouwanttoachieveandhowyouaregoingtodothis.Firstofall,youneedtodecideonyourkeyobjectivesandtherealpurposeofyourscheme.(8)Aschemeshouldneverbeintroducedatatimeofredundancies,orsimplyforprofitorcompetitiveedge,becausethiswillcreatefearandalienatestaff.Thenextstepistodecidehowtheschemecanmostsuccessfullybemanaged,Itisessentialthatallseniorstaffarecommittedtotheprocessandwillingtomakeapositivecontribution.Thepersongivenresponsibilityfordesigningtheschemeandtheappraisalformsneedstohaveknowledgeofallroleswithintheorganization.Heorshemustalsobeawareofemployees'@#@potentialneeds.(9)Heorsheshouldbesomeonewhoistrustedandwhomstaffwillturntoiftheyareconcernedabouttheirappointedappraiserortheappraisalinterview.Thedesignoftheschemeshouldindicatewhowillbeappraisingwhom.Thisneedsgreattactandsensitivity.First,rememberthatnomanagercaneffectivelyappraisemorethansevenoreightpeople.Itisequallyimportanttorememberthat,ifsignificantnumbersofstaffareappraisedbysomeonetheydislike,orbyapersonwhosevaluestheydonotshare,thesuccessofyourschememaybethreatened.(10)Sobearthisinmindfromthebeginningand,ifnecessary,establishanappealsprocedure.Havingdecidedonyourpolicyandwhowillappraisewhichmembersofstaff,youneedtocommunicatethisinthesimplestpossibleway.Avoidlengthydocuments-fewpeoplewillreadthem.(11)Mostorganizationschooseaperson'@#@slinemanagertobetheappraiser.Thiscanbeseenasanopportunityorathreat,sobereadytoconsideralternativesifnecessary.Onceyouhaveestablishedtheappraisalprocess,makesurethatappraisalinterviewstakeplaceataconvenienttime,andideallyonneutralground.Itshouldbeborneinmindthatsomeappraisalsmayinvolvethedisclosureofconfidentialinformation.(12)Thesewillshowthedecisionsthatweretakenduringtheinterviewandwillalsoindicateanynewperformancetargetsthathavebeenagreed.A.Itisimportanttoselectamanagerwhocandealeffectivelywithanysuspicionsstaffmayhaveaboutappraisals.B.Suchameasurecanalsoreduceinsecurityandunitestaffinrecognizingthepositiveelementsofappraisal.C.Havingevenonestaffmemberinsuchapositionmayaffecthowothersrespondtotheprocess.D.Ideally,thisshouldbetoprovideasupportiveframeworkthataidsstaffdevelopment.E.Simplymakesurethatstaffknowwhowillappraisethemandwhy,andwhatformtheinterviewwilltake.F.Itisthereforeimportanttodecidewhowillhaveaccesstowrittenrecordsoftheappraisal.G.Theycanalsobeameansofgettingthepestoutotstart,bothasindividuals,andasteammembers.(8)应选填空题3、@#@Quest
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 商务英语 考试 BEC 中级 模拟 练习题 10