商务英语情景口语100主题Word格式文档下载.docx
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商务英语情景口语100主题Word格式文档下载.docx
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No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
Ok,I'
llgetonitfirstthing.
Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
Didyouputthismorning'
sfaxesonmydesk?
I'
mwaitingforsomeurgentfaxesfromheadquaters,I'
mprettysuretheycameinlastnight.
Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'
llcallthenandaskthemtorefax.
Yeah,you'
regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'
tmakeoutanyofthewords.
Whataboutthatone?
Thisone?
ThisoneissolightandIcanbarelyreadit.Howcanthatbe?
Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.
Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'
sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.
Iguessthefaxmachineisoutofpapertoo.Don'
tworry,I'
llhavesomeonelookatitthisafternoon,andinthemeantime,I'
llhaveyourdocumentsrefaxedtoourotherfaxmachine.
2
Dialogue1
A:
Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?
B:
Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.
Justamoment.I'
llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?
ThisisBillBurtonfromMilfordInsurance,I'
mcallinginregardstoourmeetingnextTuesday.
Thankyou,Mr.Burton.Canyoupleaseholdforamoment?
llchecktoseeifsheisavailable.
Noproblem.
msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.
Wouldyouliketoleaveamessageforher?
Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'
sbestifshecangetintouchwithmebefore3pmtoday;
shecanreachmeatmyofficenumber,635-8799.
msorry,Ididn'
tquitecatchthat,couldyoupleaserepeatthenumber?
Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.
msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?
Yes,andIrepresentMilfordInsurance.
IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.
Thankyouverymuch.
Dialogue2
Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?
dliketospeaktosomeoneaboutreservations.
Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?
We'
llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
Oh,I'
msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'
snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?
Whendoyouexpecthimbackin?
He'
llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?
Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.
Couldyoupleasespellyourlastnameforme?
Sure.It'
sD-A-R-C-Y.
Okay.MrDarcy,andyourphonenumberis660-843-3233?
That'
s3235.
Sorry!
3235.Great.I'
llhaveTonycallyoufirstthingtomorrowmorning.
3
Hello,BillBertonspeaking.WhatcanIdoforyou?
Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday?
YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?
Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?
Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?
Wouldthatworkforyou?
Thatshouldbefine,shallwesayabouttwoo’clock?
Perfect!
Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.
ThanksBurdon,I’llseeyouonThursday.Dialoguetwo
HelloM:
Hello,isDorasavailable?
F:
ThisisDoras,whoiscallingplease?
Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.
Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,andIcan’tmakeitthatearly.
IfIputyouinthatlaterslot,wouldthatworkout?
Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock?
Sorry,Mam.Theonlyopeningwehaveafterlunchis1:
15,butImightbeabletoworkyouinat4:
00.Wouldthatbeabettertime?
That’sallright.IthinkIshouldbeabletomakeitat1:
15.Canyouputmedownforthattimeslot?
Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:
15
Wonderful.Thanksverymuch.
4
Four.
Memos
Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?
whereisanyoneanyway?
Didn'
tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
What?
themeetingwaspostponed?
Noonetoldmeanythingaboutit.
Didyougetthememo?
Whatmemo?
Theyhavn'
tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'
tseenanything.
Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
YouknowhowthingsgetpilotaboutmydeskwhenI'
mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?
Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'
tyoueverlookatmeassagespostonthebulletinboard?
I'
musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'
msurethememonevergettomyinbox,I'
llhavetotalkoursecretaryaboutit.
B.That'
sright,Youwillneverknowwhatyourmissingoutofitifyoudon'
treadthememos.
Dialogue2
Ms.Dorsen,Ineedtotakeadictationforme,
Yes,sir;
Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?
Yes,sir,Goahead.
Attentionallstaff:
effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.
Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?
Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.
Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.
Thiswerejusthavetochangethecommunicationmethods,Idon'
twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?
Thisapplytointernalandexternalcommunications.
Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.
Isthatall?
Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:
00PM.
5
Five
BusinesCorrespondance
Dialogueone.
DidyouseetheletterIgotfromBradformfilms?
Theysenttherespondstoyourphonecalllastweek.
Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'
ttheysentittome?
Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.
CanIseeitfirstinseconds?
Sure,hereitis.
DearMr.Clock,bothertoyourtelephonecalllastFriday,I'
mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.
Didtheyaskyoutosentthefilesbeforehand?
Let'
ssee,We'
llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!
Wasthereanythingelsewassendalongwiththis
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