英语短对话售后服务.doc
- 文档编号:1933298
- 上传时间:2022-10-25
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英语短对话售后服务.doc
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Situation1
Background:
Youboughtacamerawhichisnotfocusingatall.Butthewarrantyperiodhaspassed.Youcomplaintotheshop.Andtheshopwillreplaceitasyouarearegularcustomer
Member:
Shopassistant,Customer
Wordsandexpressions:
receipt,notfocus,
thewarrantyperiod,
workproperly,
suffersomedamages,
aregularcustomer,giveyouareplacement
Dialogue:
Shopassistant:
CanIhelpyou?
Customer:
Yes.Once,Iboughtacamerainyoustoreanduseditforsometime,butnowthecameradon'tworkproperly,it'snotfocusingatall!
Iwouldliketogivemeareplacement!
Shopassistant:
Letmehavealook.Em,yes,itcan'tworkwell!
It'saproductionproblem,indeed!
Customer:
Infact,Iuseditcarefullyandtookcareofitproperlybytheinstructionbook.Soitdon'thaveapolishinthesurface!
Shopassistant:
Eh,itgetagoodprotection.Canyougivemethereceipt[ri'si:
t](发票)?
Customer:
Hereitis!
Shopassistant:
Oh,Iamsorry!
Itpastthewarranty['wɔrənti,]period['piəriəd](保修期).Wecan'tprovidetheafter-salesserviceforyou!
Customer:
Yes,It'smyfault!
Butyoucanlookfortherecordofmyexpenditure[iks'penditʃə](消费)inyourcompture!
Asamatteroffact,I'mthememberofyourstore!
Asaregularcustomer,canIgetaextraprivilege['privilidʒ](特权)?
Shopassistant:
Pleasewaitseconds!
Yes,andyouhaveagoodcreditexpenditure[iks'penditʃə]inourstore!
So,em,wecangiveyouaprivilegethatwewillgiveareplacementforyou!
What'smore,weneedmorecooperation[kəu,ɔpə'reiʃən](合作)inthefuture!
Customer:
Yeah,IwilllookformoreproductionIneedinyoustorebecauseofthereputationofyourstore!
Thanksforyourgoodserviceandextrahelp!
Shopassistant:
It'smypleasure!
Customer:
Seeyoulate!
Shopassistant:
Seeyou!
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- 关 键 词:
- 英语 对话 售后服务