城市轨道交通专业英语运营管理方向习题答案文档格式.docx

城市轨道交通专业英语运营管理方向习题答案文档格式.docx

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5.Pleasetellmeyournameandphonenumber.We'

llcontactyouassoonaswefindit.

B.1.你好，我的公文包被落到列车上了。

2.哦，我的钥匙掉到站台里了!

我可以看到他们在轨道上！

3.我很担心。

我的文件包里有我们公司许多重要的文件和数据！

4.你能帮我找我的身份证吗？

我想是昨天下午掉到站台上了。

5.你好，我的手机不见了。

我可以用你的电话打个电话吗？

C.1.security2.foralongtime3.peak4.duty5.cooperate

1.2Ticketing售票

A.1.Yes,youcan.

2.It’sthreeways.

3.5yuan,10yuanand20yuan.

4.TicketVendingMachine

B.1.TicketscanbeboughtatTicketVendingMachinesofeachstationorusecitycard.

2.Thechipinthecardalsoallowsyoutobuyticketsatticketvendingboothorinmetro.Whichisatime-saveriftherearelonglinesattheticketcounter.

3.IntroducedthefunctionofAFCsystemand 

theworkprincipleofTVM.

seasy.Justgototheticketofficethesubway.

5.Relateddepartments 

revealed 

thatline5iscompleted,wouldchangecurrentticketingsystem,achievenewticketingsystemaccordingtomileage.

C.略

A.1.Youcanrechargeyourcardatsubwaystations,conveniencestores,banksoronline.

2.Publictransportationcardcanalsobeusedtotaxisandbuses.

3.Yourcardisnotmagnetic,wecangiveyouanewcard.

4.Pleasefillinyournameandphonenumberonthereceipt.

5.Ifthepassengersneedinvoice,pleasegotocustomerservicecentertoreceive.

B.略

A.1.我赶时间我想退票。

2.先生，为什么列车还没到？

我要错过我的航班了。

3.你可以告诉我如何退票吗？

4.抱歉，我想换其他的交通工具，那我的票怎么办？

5.这是往返票吗？

我多买了一张票，我现在该怎么办？

B.1.Ihavebeenwaitedfor10minutes,whydidtrainnotcome?

2.CulturalParkstationduetoelectricalfailure,itcannotsuspendedrun.

3.Iboughtanextraticket，canIreturnmyticket?

4.IchosenawrongdestinationwhenIboughtmyticket,didIneedtobuyaticketagain?

A.1.YoucanasktheCustomerServiceCenterforhelp.

2.Thegatedoesn'

twork,travelbeyonddestinationstation,overticketavailableandsoon.

B.1.Youticketisunderpaid.Pleaseaddoneyuan.

2.Theticketisinvalid.Itcanonlybeusedonthepurchaseday.

3.Thebalanceinyoucardismorethan10yuan,soanadministrationfeeof5percentwillbecharged.

4.如果验票异常，票会从投票口弹出，闸门也不会打开。

5.未使用的有效票如无法验票，可以免费调换一张同样的车票。

C.1.CouldyoutellmewhatcanIdoforyou?

2.Ican'

tenterin.

3.PleasefollowmetotheCustomerServiceCenter.

4.Youarewelcome.

1.3Trainrunning列车运行

A.1.Thesubwayline4thefirstbusandthelastbustimeusually5:

30-22:

32.

2.Line3toline4fromthesportscentertoPeople'

sSquaretocatchthelastbus.

3.Itis23:

00,lasttraindestinedforSouthRailwayStationis22:

30.

4.People'

sPark’sthefirstbusisat5:

42,18minutestothetrainstation.

B.1.首趟列车去步行街是6:

00。

2.地铁是3分钟的行车间隔时间。

3.末班地铁去火车站是23:

4.我们错过了最后一趟列车。

A.1.Inrushhours,thetrainheadwayis3minutes.

2.Howoftendoesthetrainrun?

3.Whenwillthenexttrainarrive?

4.About3minutes,pleasewaitamoment.

B.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.

2.It’shardtosay,probably30minutes.

3.YoucangetitattheServiceCenter.

4.PleasegototheServiceCenter.

5.Pleasegooutsidethestationandturnleft.You’llseetaxiwaitingthere.

C.1.in2.knockedout3.with4.refund5.incase

1.4Equipmentfailure设备故障

A.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.

2.It’shardtosay,probably20minutes.

4.PleasegototheserviceCenter.

5.Pleasegooutsidethestationandturnright.You’llseebuseswaitingthere.

C.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.

2.Minordelaysareoccurringandthetrainwillarrivein5minutes.

3.Servicehasresumed,butittakesthetrain20minutestoarriveatthestation.

4.Asthestationisthrongedwithpeopleandthetrainwon’tarriveuntil15minuteslater,Iadviseyoutotakethebusinstead.

5.YoucangetarefundforyourticketattheServiceCenter.

Part2PositionDescription

岗位叙述

2.1Primaryjob初级岗位

Conductor/TicketInspector售票/检票员

A.

Chinese

Fullnames

Abbreviatednames

自动售检票系统

AutomaticFareCollection

自动验票机

TicketCheckingMachine

自动售票机

TVM

自动充值机

AutomaticVendingMachine

AVM

单程票

T

储值票

Stored-valueticket

员工票

StaffTicket

C.1.售票/检票员2.运营程序3.执行；

实现4.无效票5.单程票6.票务报表

MetroHall 

Patrol厅巡岗

A.1.Checking2.responsibility3.platform4.emergency5.possible

B.1.帮助乘客，回答乘客询问，特别注意帮助老、弱、病、残及有困难的乘客。

2.留意乘客携带的物品。

严禁乘客携带危险品进站。

3.禁止乘客携带超大、超长、超重的物品进站乘车，并对乘客耐心解释。

4.留意站厅乘客购票的情况。

5.处理乘客事务，指引乘客到客服中心进行车票的处理。

C.略

PlatformConductor站台岗

A.1.equipment2.direct3.increase4.efficiency5.quality

B.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.

2.Forthesafetyofpassengersinthesubway,youcannotsmokehere.

3.Itshouldpulldownthehandleintheconditionofpassengersbeclampedortrailed.Itcansavealifewhentrainstops.

4.Metroplatformscreendooranddooroftraincannotsynchronizedopen.

5.Attention,please.Becauseofemergencycondition,weneedtoevacuationpassengersnow,thankyouforyourcooperation.

2.2Targetjob目标岗位

PassengerAttendant客运值班员

A.1.preventing2.superiors3.Supervise4.Security5.industry

C.1.客运值班员2.乘客紧急事件3.高质量服务4.客运组织5.乘客问询6.非运营时间7.值守车站8.统计当日客流

TheTransportationAttendant行车值班员

A.1.Thetransportationattendantmainresponsibilityistocarryoutdispatchingorderstrictly.

2.Workingouttransportationorganizationprograminaccordancewithdailytrainworkingdiagramandensuringsafeandorderlyoperation.

3.Attendanton-dutyneedstopayattentiontosupervise,noticeeachpartsnormalorderofstation.

4.Checkingthearrivalconditionofattendants,withoutpassengers'

affairs.

C.1.escalator2.somewhere3.immediately4.atthesametime5.outof6.sothat

2.3Expandjob拓展岗位

TheTrainDispatcher行车调度员

A.1.Traindispatcherimprovesthemeasuresofemergencysolutionpower.

2.Shewantstofindajobofdispatcher.

3.Iwouldliketobecomeanexcellenttraindispatcher.

4.Traindispatchersupervisesallsortsofdrivingequipmentoperation,recorderrorhistory.

C.1.F2.F3.T4.T

StationMasterOn-Duty值班站长

A.1.值班站长应定期检查通过列车开行的情况并且及时避免交通堵塞。

2.做好在安全方面工作防止无关人员靠近或进入收费亭。

3.监督整个班组员工遵守规章制度。

4.掌握所有员工的工作职位，指导现场工作。

5.经常检查车站设备。

B.1.Aqualifiedstationmasteron-dutyneedsmakeanexampleandhighersenseofresponsibility,itisconcentratedexpressionandspecificreflectionofstationmasteron-dutyquality.

2.Stationmasteron-dutyplaysroleinmanyplaces,notonlyassistsstationmastertofinishwork,butalsolooksaftermembersinclassfromprofessionalworktolife.

3.Stationmasteron-dutyhaspowertohandleandevaluatestaffswhobreakregulations,rulesanddoharmtothesafetyofoperation,equipmentandpassengers.

4.Whenstationmasterdoesnotinstation,stationmasteron-dutycarriesoutthejobresponsibilitiesofstationmaster.

CenterStationmaster中心站长

A.1.T2.F3.F4.T5.T

B.1.中心站长组织领导辖区各站员工开展车站全面运作，为乘客提供优质服务。

2.不仅要对管理下的每个车站负责，而且还要执行好每项工作。

3.对地铁车站每位员工有岗位调整权，监督考核权。

4.除了提高员工的工作技能，同时也需要提高员工思想引导和教育。

5.5年以上轨道（铁路）、地铁公司站务管理岗（站长）行业相关岗位工作经验优先。

Part3PrinciplesofOperationOrganization

行车组织原则

A.1.F2.T3.T4.F5.T

B.1.Theturnoutissetaspositionfixed,andtheturnoutnameisdisplayedinyellow.

2.Theturnoutissetasonreverseposition,andtheturnoutnameisdisplayedinyellow.

3.Theturnoutissetasunlocked,whichmeansthatturnoutsseparatelylockedwillbereleasedunconditionally.

4.The“power-onunlocking”buttonlampisoffatnormaltimes.Whentwointerlockingmachinesreset,the“power-onunlocking”buttonappearsandturnsred.Now,thewholeinterlockingareaislocked.

5.Whenasignalisunabletoopennormallyforcertainreasons,youcanopenguidingsignals.

C.Dispatchingdirector,informationdispatcher,operationdispatcher,powerdispatcher,driverofpassengertrain,vehicleengineeronduty,depotdispatcher,maintenancedispatcher.

Part4TrainOperation

列车运行

A.1.Railtransitoperationcontrolcenterincludespowersupplysystemandmaincontrolcenterthattocommandtrainssafeoperationinthewholeline.

2.Themainfunctionsofoperationcontrolcenterareoperationdispatchandequipmentdispatch.

3.Underthenormalcircumstance,dispatcherneednottobothertrainsoperation.

4.Aftertrainfullautomationtransformed,thetrainintervalsdecreasedalot.

5.Metrobuiltperfectfirealarmsystemtoensurethepassengerssaferiding.

B.1.你可以在客服中心取得退票费和一封道歉信。

2.地铁的信号系统发生故障，目前暂停营运。

3.或许列车延误了，列车会在2分钟内到达。

4.列车服务已恢复，但是列车花费了20分钟才到达车站。

5.由于车站挤满了人并且列车在20分钟后才会到，我建议你去乘坐公交车。

C.1.emergency2.scared3.pulled4.forcing5.between6.atall

Part5MaintenanceandConstructionofEquipment

设备检修施工

A.1.Ifyoususpecttheequipmenthasproblem,workwithmaintenancedepartmenttoidentifyandrepairit.

2.Maintenancepersonnelanalysescommontroubleintheelectromechanical

maintenanceequipment,putforwardsomesuggestionstomaintain.

3.Thegovernmenthasdemandedaprobeintotheaccidentandaskedallsubwayoperatorstocheckthesefacilities.

4.Local 

media