电大管理英语4单元自测2答案.docx
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电大管理英语4单元自测2答案.docx
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电大管理英语4单元自测2答案
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电大管理英语4 单元自测 2 答案
题目:
— If you can't say what you've come to say at the meeting, what's
the point?
答案:
I can see that
题目:
— Will you go on a picnic with us tomorrow?
答案:
I'm afraid I have no idea
题 目 :
— ____________________identify
occurring?
答案:
Are you able to
the problems that have been
题目:
—Howcan you explain
know it is all my
fault.
答案:
Sorry
the latest situation?
—____________________,I
— __actually, it was
题目:
— How did your meeting go yesterday?
frustrating.
答案:
Not so good
really
题 目 :
Creativity,
especially __________ which takes place across
likely
departmentalboundaries,is tosufferhugely as team synergy slips.
答案:
that
题目:
Effective leaders distill complex thoughts and strategies into
simple, memorable terms
答案:
that
题目:
Every time I tried to say something, he would ______ to something
else.
答案:
move on
题目:
He's left now, but productivity hasn't ______that much.
答案:
picked up
题目:
I think the primary ______factor is there's been so much absence
lately.
答案:
contributing
题目:
If demand is rising but the firm __________ from
failure, then stocks
will
答案:
is suffering
communication
题目:
In today'senvironment,
important for
答案:
where
do
题目:
What you need tois
答案:
highlights
题目:
Whenthe message finally
“mutated ” to
答案:
had
__________ people are often burned out, it's
to keep things short and sweet, just the ______.
i
reached the CommandCenter, t __________
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题目:
Who was ______ the meeting?
答案:
chairing
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二、完型填空(共50 分)
WHAT WE HAVE HERE:
A FAILURE TO COMMUNICATE
It isthe {weirder;weirdest;weird} thing.There are more ways than
to communicate with people, yet it sometimes seems like it is more
difficult to
connect— and stay {connecting; connected; to connect}
with anyone.
ever
—
Should you {shoot;mail;give}off an email?
Tap out a text?
Post a private
message on Facebook?
Write on their Facebook wall?
Skype, poke, ping or
conjure them up on a digital tin can phone?
And once you reach someone, you wonder:
Is he paying attention?
How do
you know?
Even with
the techno-ease of {uncountable;
countable; countless}
communication devices,conversations can stillbe troublesome.
Questions
are asked and answered {out; away; within} of order. Instructions and
directions go half-read. Meetings are botched. Feelings are hurt."
答案 1:
weirdest; 2:
connected; 3:
shoot; 4:
countless; 5 :
out
二、阅读理解:
根据文章内容,判断正误(共50 分)。
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It's no secret that good leaders are also good communicators. Indeed,
communication and leadershiptied. Howcan you galvanize,
a
inspireor guideothersifyou don't communicate inclear,credibleand
authenticway?
Here are5 essentialcommunication practicesof effective
leaders:
1. Mind the say-do gap. Trust is the bedrock of effective
leadership
your behavioris your singlegreatestmodeofcommunication,
–
and it must
be congruentwith what you say. Ifyour actionsdon't alignwith yourwords,
you are storing up trouble for the future.
2. Make the complex simple. Effective leaders distill complex thoughts
int
and strategiesosimple,memorable terms thatcolleaguesand customers
can grasp and act upon. The most important thing is to clarify what you
want to say, look out for technicaljargonand avoidbusinessspeak,which
add complexity. Say what you mean in as few words as possible.
distinctl
3. Find your own voice.Use languagethat'syyour own; letyour
values come through in your communication. Correct use of language and
grammar are important, of course, but don't become overly fixated on
eloquence for eloquence's sake; concentrate on being distinct and real.
People want real, people respect real, people follow real.
4. Be visibleVisibilityis about lettingyour key stakeholdersget a feel
fo
rwho you are and what you careabout.Don't hide behinda computer and
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only interactwith people electronically– see them face to face and voice
to voice, and interact with them in a real, substantial way. In
today's
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environment, where people are often burned out, it's important for
employees to have a personal connection with you and the work you believe in. Show
the people that work for you that you're engaged and that you
care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication
is a two-way process, and good leaders know how to ask good questions,
and then listen with both their eyes and their ears. Because you are in
a position of authority, others may be reluctant to express their
real opinions to you directly. You won't always get direct feedback,
so you
need to also be able to read between the lines and look for the non-verbal cues.
正确选 T,错误选 F。
1. Communication and leadership don't always go hand in hand.{T; F}
2. The say-do gap happens when people misunderstand their leader's
intention.{T; F}
3. Using technical jargon makes a leader convincing.{T; F}
4. Communicating sincerely is always the best.{T; F}
5. Observation is as important as communication when you want to know what people
really think.{T; F}"
答案 1:
F; 2 :
F; 3 :
F; 4 :
T; 5 :
T
二、阅读理解:
根据文章内容,完成选择题(共50 分)。
COMMUNICATION FAILURE
The meaning of “communication ” goes a lot
deeper than people often think.
Communication is
about conceiving,
sending, receiving,
and interpreting
messages as well
as confirming reception
of these messages. A failure
at
any point in this chain can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of
a British
Army Commanderwho sent the message“Send reinforcements,
we're
going to advance.” back to his Command Center, through a long chain of
subordinates.
Whenthe message finally
reached the CommandCenter,it had
“mutated ” to become
-- “Send three and four -pence, we're going to a
dance. ” The reinforcements never arrived.
albei
You can demonstratethissame principle,ton a lessdramatic scale,
by tryingto playChinese Whispers
with more than 20 people. It is highly
unlikely the same message you started with will be the one you end with.
In a business,
there are three main types of communication failure.
Each
has its own indicative signs.
The first type is known as allocative failure. This occurs when a firm
is not gathering enough intelligence about its market or (most often),
the information is not reaching the right points. The firm will not be
step withthe
allocatingresourcesin shiftsin demand. Ifdemandis rising
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but the firm is suffering from allocative communication failure, then
stockswill fall and therewill be understaffing.
If the inverse happens,
there will be a surplus of stocks and overstaffing.
The second type is executive failure, where communication to trigger
specificevents/actionsis eitherlate,lackingor in error.The symptoms
of this are a general loss of direction in the company or
departments,
a loss of co-ordination and an increase in complaints from customers as
things happen late or not at all.
The final type is human failure. This occurs when the general culture
of a business or the relationships between particular individuals or
departments do not foster effective communication. This leads to
alienatedstaff,an increasein staffturnover,an increaseinabsenteeism
and general frustration among staff. Creativity, especially that
which takes place across departmental boundaries, is likely to
suffer hugely as team synergy slips.
题目
1. Confirming reception of the sent messages means {A; B; C}. A.
the messages are sent to right receivers
B. the messages are correctly understood
C. the messages are correctly understood by right receivers
2. In the famous British Army Commander story, which step probably did
NOT go wrong in the communication chain?
{A; B; C}
A. Conceiving.
B. Sending. C.
Receiving.
3. What is Chinese whispers?
{A; B; C}
A. Who whispers in Chinese.
B. A game to pass message around in a whisper.
C. Chinese people who don't normally talk very loudly.
4. Allocative failure does NOT happen when {A; B; C}.
A. the right information goes to the right place
B. a company gathers false information
C. the correct information is not received by the right department
or person
5. According to the passage, which of the following cases does NOTbelong to human
failure?
{A; B; C}
A. Decreasing creativity across departments.
B. Inadequate communication between departments.
C. Increasing customer complaints."
答案:
1:
C; 2 :
A; 3 :
B; 4 :
A; 5 :
C
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