全面质量管理TQM外文文献翻译译文3158字.docx
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全面质量管理TQM外文文献翻译译文3158字.docx
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全面质量管理TQM外文文献翻译译文3158字
文献出处:
LaboredD.TheDevelopmentofTotalQualityManagementTheory[J]JournalofOperationsManagement,2014,24(6):
31-49.
原文
TheDevelopmentofTotalQualityManagementTheory
Author:
LaboredD.
Abstract
Totalqualitymanagementafteralongstageofdevelopment,fromqualitymanagementideasandmethodsofthedeeming(PDCAcycle)developmenttothePhilippinesfortroot,putforwardtheconceptofthebeginning,theworldhascarriedonthethoroughresearchtoit,thetotalqualitymanagementthoughtandmethod,thetheoryofapplicationanddevelopmentconstantlyinpractice.Contentandrequirementsofqualitymanagementstandardizationwiththespreadoftheconceptoftotalqualitymanagement,moreandmorecompaniesbegantoadoptthiskindofmanagementmethod,itistheworldrecognizedtheeffectivequalitymanagementmode.Thecoreoftheproductdesignqualitymanagementplanbasedoncustomerasthecenter,designproductsthatcustomersneed,speeduptheproductdesign,guaranteethequalityoftheproductdesign,toachieveproductdesign.Goalistosavetheproductcost,maketheproductdesignmeetstherequirementsandrelatedstandards,reducerework,enhancethecompetitivenessoftheproducthastheprofoundsignificance.
Keywords:
Totalqualitymanagement;Productdesign;Managementplan
1Introduction
Totalqualitymanagement(TQM)isanimportantcontentofenterprisemanagementmodernizationandscientific.ItoriginatedintheUnitedStatesinthe1960s,waslaterWesternEuropeandJapantopromotegraduallygetrapiddevelopment.Itistheprincipleofapplicationofmathematicalstatisticsmethodforqualitycontrolandqualitymanagementtorealizequantitative,changetheafterinspectionofthequalityoftheproductsforthequalitycontrolintheprocessofproduction.Totalqualitymanagement(TQM),firstofall,themeaningofqualityiscomprehensive,includingnotonlytheproductqualityofservice,butalsothequalityofwork,workwithqualityguaranteethequalityoftheproductorservice;Second,itisthewholeprocessofqualitymanagement,notonlytomanagethemanufacturingprocess,andmanagementofprocurement,designuntilthewholeprocessofstorage,salesandafter-salesservice.Internationalqualityacademyofsciencesliezhangpointedoutthatthebestthingsintheworldthanthetotalqualitymanagement.Hehasaveryincisiveinsightsfortotalqualitymanagementis:
totalqualitymanagementistoimprovestaffqualityandenterprisequality,toimprovequality,reduceconsumptionandincreasetheefficiencyofpurpose;Totalqualitymanagementisthekeycoordinationandsupervisionofthequalitymanagementwork,anditonlyheadshallhavetherighttodo;Thehistoryofmanagementisfromtubepeopletorespectpeople.
2Therelativeconceptsoftotalqualitymanagement
2.1Thedefinitionofquality
Qualityfromtheviewpointofcustomersintoconsiderationandstrengthentotheproduct.Qualityimportanceliesinitsconsistency,itisakindofculture,isawayoflife.Forexample,workability,reliability,durability,operational,etc.,butsomequalitycharacteristicsisnoteasytobeidentified.Inaword,toimprovetheconsistencyofquality,makeitabetterfocustomeetcustomerdemand,toexceedcustomerexpectations,istherealquality.Traditionalproductionorientedenterprise,thequalityofproductsareusuallyonlybebookfinanciallosseslinkedwiththecompany:
toreworkcost,scrap,andwarrantyandservicecoststomeasurethequalityoftheproduct.Thecustomeristhemostimportantpartoftheproductionsystem,duetothehighqualityproductsandservicesisnotlostcanensurethattheoldcustomersandattractnewcustomers,alsocanimprovethecompany'sreputationandincreasemarketshare.Customeriscanfeeltheproductsquality,andcanpassthedemandincreaseanddecreaseoffeedback.Goodqualityproductscanattractmorecustomers,thishasbroughtthecompanymarketspace,butalsoaprofit.Thedefinitionofnationalstandards:
qualityistheproductorservicecharacteristicsandfeaturesoftheabilitytosatisfystatedorimpliedneeds.Andpopulardefinitionofquality:
qualityistheuserofaproduct(includingservices)satisfactionmeasurement.Qualityisthelifeoftheproductorservice.
2.2Qualitymanagement
Qualitymanagementisthequalityofcommandandcontrolcoordinateactivitiesoftheorganization.Qualitymanagementinvolvesallaspectsoftheorganization,itrequiresaroundformthewholeprocessofproductquality,throughtheestablishmentandimplementationofqualitypolicyandqualityobjectives,toprovidethemarketwithproductstomeettherequirementsofcustomersandotherinterestedparties.Qualitymanagementofthemainactivitiesinclude:
qualitypolicyandqualityobjectives;Qualityplanning,qualitycontrol
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