管理学40697.docx
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管理学40697.docx
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管理学40697
Management,11e(Robbins/Coulter)
Chapter14UnderstandingIndividualBehavior
1)Organizationalbehaviorisconcernedonlywithgroupinteractions.
Answer:
FALSE
PageRef:
372-373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
2)Organizationalcitizenshipbehaviorisdiscretionarybehaviorthatisnotpartofanemployee'sformaljobrequirements.
Answer:
TRUE
PageRef:
373
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
3)Thecognitivecomponentofanattitudereferstothebeliefs,opinions,knowledge,orinformationheldbyaperson.
Answer:
TRUE
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
4)Researchindicatesthatsatisfiedemployeeshavelowerlevelsofturnoverwhiledissatisfiedemployeeshavehigherlevelsofturnover.
Answer:
TRUE
PageRef:
376
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
5)Employeeswithahighlevelofjobinvolvementstronglyidentifywithandreallycareaboutthekindofworktheydo.
Answer:
TRUE
PageRef:
377
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
6)Perceivedorganizationalsupportisthedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoals.
Answer:
FALSE
PageRef:
377
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
7)Lowlevelsofperceivedorganizationalsupportleadtolowerturnover.
Answer:
FALSE
PageRef:
377
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
8)Cognitivedissonanceisanyincompatibilityorinconsistencybetweenattitudesorbetweenbehaviorandattitudes.
Answer:
TRUE
PageRef:
379
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
9)ThereisenoughevidencetosupportthevalidityoftheMyers-BriggsTypeIndicatorasameasureofpersonality.
Answer:
FALSE
PageRef:
382
Topic:
Personality
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
10)Extraversionisthedegreetowhichsomeoneissociable,talkative,assertive,andcomfortableinrelationshipswithothers.
Answer:
TRUE
PageRef:
382
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
11)IntheBigFiveModel,emotionalsecuritywasfoundtobepositivelyrelatedtojobperformance.
Answer:
FALSE
PageRef:
382
Topic:
Personality
Objective:
3
Difficulty:
Moderate
Classification:
Conceptual
12)ApersonwhoratesasbeinghighinMachiavellianismwouldaccomplishataskregardlessofwhatittakes.
Answer:
TRUE
PageRef:
383
Topic:
Personality
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
13)Individualswithlowself-esteemaremoresusceptibletoexternalinfluencethanarepeoplewithhighself-esteem.
Answer:
TRUE
PageRef:
383
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
14)Highself-monitorscan'tadjusttheirbehaviorandthere'shighbehavioralconsistencybetweenwhotheyareandwhattheydo.
Answer:
FALSE
PageRef:
383
Topic:
Personality
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
15)Consensusreferstowhetheranindividualdisplaysdifferentbehaviorsindifferentsituations.
Answer:
FALSE
PageRef:
388
Topic:
Personality
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
16)Whenwemakejudgmentsaboutthebehaviorofotherpeople,wetendtounderestimatetheinfluenceofexternalfactorsandtooverestimatetheinfluenceofinternalfactors.Thistendencyiscalledtheself-servingbias.
Answer:
FALSE
PageRef:
389
Topic:
Perceptions
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
17)Ifamanagerthinksthatallattractiveemployeesarealsoproductiveemployees,themanageriscommittinganerrorbasedonahaloeffect.
Answer:
TRUE
PageRef:
389
Topic:
Perceptions
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
18)Operantbehaviorisreflexiveorunlearnedbehavior.
Answer:
FALSE
PageRef:
390
Topic:
Learning
Objective:
5
Difficulty:
Easy
Classification:
Conceptual
19)Theinfluencethatmodelshaveonanindividualispartiallydeterminedbyattentionalprocesses.
Answer:
TRUE
PageRef:
391
Topic:
Learning
Objective:
5
Difficulty:
Easy
Classification:
Conceptual
20)Bothpositiveandnegativereinforcementresultinlearning.
Answer:
TRUE
PageRef:
392
Topic:
Learning
Objective:
5
Difficulty:
Easy
Classification:
Conceptual
21)Individualbehaviorinorganizationsinlcudes________.
A)strategies,norms,androles
B)attitudes,learning,andmotivation
C)structure,culture,andteambuilding
D)policiesandprocedures
Answer:
B
PageRef:
372
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
22)Whichofthefollowingisassociatedwiththestudyofindividuals?
A)norms
B)roles
C)teambuilding
D)perception
Answer:
D
PageRef:
372
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
23)Thestudyofgroupbehaviorincludesthestudyof________.
A)perception,motivation,andlearning
B)attitudesandpersonality
C)norms,roles,andleadership
D)organizationstructure,andculture
Answer:
C
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
24)Whichofthefollowingistruefororganizationalcitizenshipbehavior(OCB)?
A)OCBisaperformancemeasureofefficiency.
B)TherequirementsofOCBarespelledoutinemployeejobprofiles.
C)OCBstudiesthebehaviorleadingtopermanentwithdrawalfromanorganization.
D)OCBisdiscretionarybehaviorwhichpromotestheeffectivefunctioningoftheorganization.
Answer:
D
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
25)________isaperformancemeasureofboththeefficiencyandeffectivenessofemployees.
A)Employeeproductivity
B)Organizationalcitizenshipbehavior
C)Jobsatisfaction
D)Turnover
Answer:
A
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
26)________isdefinedasthefailuretoreporttowork.
A)Turnover
B)Tardiness
C)Absenteeism
D)Negligence
Answer:
C
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
27)Thethreecomponentsthatmakeupanattitudeare________components.
A)cognitive,affective,andbehavioral
B)active,behavioral,andadjustable
C)emotional,creative,andenvironmental
D)intentional,reactive,andadjustable
Answer:
A
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
28)Thecomponentofattitudethatincludesbeliefsandopinionsisthe________component.
A)cognitive
B)behavioral
C)affective
D)practical
Answer:
A
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
29)Whichcomponentofattitudeisreflectedinthesentence"Thisisthebestwaytoreachtheplace"?
A)cognitive
B)behavioral
C)emotive
D)affective
Answer:
A
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
30)The________componentofattitudeisbasedonemotions.
A)cognitive
B)behavioral
C)affective
D)practical
Answer:
C
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
31)Inthestatement,"Thehighwayisverybusyat5p.m.,andisscarytodriveon,soI'llwaituntil7p.m.togohome,"theword"scary"representswhichcomponentofanattitude?
A)cognitive
B)behavioral
C)practical
D)affective
Answer:
D
PageRef:
374
Topic:
AttitudesandJobPerformance
AACSB:
AnalyticSkills
Objective:
2
Difficulty:
Moderate
Classification:
Application
32)Whensomeonechoosestoactinacertainway,sheisdemonstratingthe________componentofherattitude.
A)cognitive
B)behavioral
C)affective
D)practices
Answer:
B
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
33)Inthestatement,"Thehighwayisverybusyat5p.m.andisscarytodriveon,soI'llwaituntil7p.m.togohome,"thephrase,"soI'llwaituntil7p.m.togohome,"representswhichcomponentofanattitude?
A)cognitive
B)behavioral
C)emotive
D)affective
Answer:
B
PageRef:
374
Topic:
AttitudesandJobPerformance
AACSB:
AnalyticSkills
Objective:
2
Difficulty:
Moderate
Classification:
Application
34)Whichofthefollowingistrueforsatisfiedemployeeswithhighorganizationalcommitment?
A)lowerratesofturnoverandabsenteeism
B)higherratesofvoluntaryturnover
C)higherratesofcognitivedissonance
D)significantlyhigherpaylevels
Answer:
A
PageRef:
376
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
35)Thedegreetowhichanemployeeidentifieswithhisorherjoboractivelyparticipatesinitreferstotheemployee's________.
A)jobinvolvement
B)organizationalcommitment
C)globalcommitment
D)jobsatisfaction
Answer:
A
PageRef:
377
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
36)Thedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganizationistheemployee's________.
A)jobinvolvement
B)organizationalcommitment
C)globalcommitment
D)organizationalcitizenship
Answer:
B
PageRef:
377
Topic:
AttitudesandJobPe
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