培训培训员 学员手册14.docx
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培训培训员 学员手册14.docx
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培训培训员学员手册14
TraintheTrainer
培训培训员
学员手册
Wal-MartChina
沃尔玛中国
HumanResources–Training
人力资源部–培训组
版权声明
沃尔玛中国有限公司
所有权利受到保护。
除非出于培训目的而获特别授权,否则任何人,不论出于任何目的,都不能将此文件的任何部分以任何形式通过任何方式,如电子或机械印刷等,进行复制或传播,包括影印、抄录,或使用其他信息储存与回收系统。
此文件任何形式的复印件,未经沃尔玛百货有限公司国际培训部书面许可,不得泄露给沃尔玛外部人员。
培训基本理念
1.培训的重要性?
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2.培训员职责
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3.成年人面对新事物或观点时的特点
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4.
培训三步曲
∙课程设计和准备
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∙执行培训
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∙评估和跟进
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课程设计和准备
1.培训5W
∙Why:
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∙Who:
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∙What:
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∙When:
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∙Where:
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2.培训设备/资料使用
∙检查表
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∙演示图片
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∙翻页板
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∙资料分发技巧
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3.培训员资料准备的五个小竅門:
∙你的培训资料必须与学员资料相符
∙笔記上加下划線、涂黑或加顏色突出
∙资料中可有大量可用空间
∙资料可有所不同(每次內容可稍加调整,把它当成乐事!
)
“人们从培训教授他人中获益非浅。
”
TomCoughlin
课程实用技巧
1.
培训方式
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2.演讲人形象
身体语言
外表
礼仪
态度
表情
气味
语气
音量
声线
听觉
视觉
感觉
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3.吸引学员的注意力
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4.观察学员
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5.提问
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6.给予建设性的回应
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7.问题学员的处理
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8.如何克服培训恐惧
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恭喜你!
你已经完成了两天的培训培训员课程!
我们希望你在以后的工作中,将你在培训培训员课程中学到的知识和技巧付诸实践,成为一位优秀的培训员!
感谢你为自己和沃尔玛所做的投资!
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