TS16949-APQP产品质量先期策划培训1PPT课件下载推荐.ppt
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TS16949-APQP产品质量先期策划培训1PPT课件下载推荐.ppt
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Thegoalofproductqualityplanningistofacilitatecommunicationwitheveryoneinvolvedtoassurethatallrequiredstepsarecompletedontime.产品质量先期策划的目标是:
加强相关人员之间的沟通以确保所有要求的步聚按时完成。
APQP,3,WhatisthebenefitsofProductQualityPlanning?
什么是产品质量策划的益处?
Todirectresourcestosatisfythecustomer.向着使顾客满意的方向引导资源Topromoteearlyidentificationofrequiredchanges.促进及早识别需要进行的更改Toavoidlatechanges.避免事后更改Toprovideaqualityproductontimeatthelowestcost.以最低的成本及时提供高质量的产品,APQP,4,ProductQualityPlanningCycle产品质量策划循环,APQP,5,ThepurposeoftheProductQualityPlanningCycleistoemphasize:
产品质量策划循环的目的是强调:
Up-frontplanning:
Thefirstthreequartersofthecyclearedevotedtoup-frontproductqualityplanningthroughproduct/processvalidation.策划:
前四分之三循环含盖产品质量策划到产品/过程确认Theactofimplementation:
Thefourthquarteristhestagewheretheimportanceofevaluatingtheoutputservestwofunctions:
todetermineifcustomersaresatisfied,andtosupportthepursuitofcontinualimprovement.措施的实施:
第四阶段对结果进行评价的重要性体现在两方面:
是否达到顾客满意及对持续改进的追求。
APQP,6,Depictingproductqualityplanningasacycleillustratesthenever-endingpursuitofcontinualimprovementthatcanonlybeachievedbytakingtheexperienceinoneprogramandapplyingthatacquiredknowledgetothenextprogram.将产品质量策划描绘成一个循环说明:
只有将从一个项目中获取的经验及知识应用到下一个项目中才能实现对持续改进的永无止境的追求,APQP,APQP,APQP,APQP,APQP,7,KeytoEffectiveProductQualityPlanning有效的产品质量策划其关键在于:
Supportfromthetopmanagementfor来自于最高管理者的支持concludingeachphaseofproductqualityplanning质量策划每一阶段的总结Note:
theteamshouldinformtopmanagementaboutthecurrentstatusoftheprojectinordertokeepuptheinterestandunderpintopmanagementcommitmentandsupport.Theinformationshouldbeinwrittenformsolvingproblemareasandconcerns参与问题的解决,APQP,8,finalassessmentoftheproductqualityplanningprocess(signing-off)产品质量策划过程的最终评价(总结认定appendixF)TeamandCommunicationSkill团队技巧及沟通技巧Note:
Teamskillmeanstoworkinateamratherthanthinking“great,somebodyelsedoesit”.Communicationskillmeanstheabilitytopassoninformationcomprehensivelyandwithoutlossofinformation.,APQP,9,ResponsibilityMatrix职责矩阵,APQP,10,ProductQualityPlanningTimingChart,APQP,11,Thetimingchartshowstheidealprocedureofproductqualityplanning.Theindividualphasesareshownastimebarsandtherespectivestartingpointsareshownasverticallines(conceptinitiation/approval,programapproval,prototype,pilot,launch),APQP,APQP,APQP,APQP,APQP,APQP,12,OrganizationofAPQPReferenceManualAPQP手册的组织结构,APQP,PlanandDefineProgramSection1.0,ProductDesignandDevelopmentSection2.0,ProcessDesignandDevelopmentSection3.0,ProductandProcessValidationSection4.0,Feedback,AssessmentandCorrectiveActionSection5.0,ControlPlanMethodologySection6.0,OrganizetheteamDefinethescopeTeam-to-teamTrainingindevelopmenttechniques,CustomerandsupplierinvolvementSimultaneousEngineeringConcernresolutionMonitoringwithtimingplansystems,APQP,13,OrganizingtheTeam组织小组Theresponsibilityforproductqualityplanningmustbeassignedtoacross-functionalteam.TheteamshouldcompriserepresentativesofthefunctionsDevelopment,Production,MaterialTesting,Purchasing,Quality,Sales,CustomerService,aswellassubcontractorsandcustomers.Team-to-TeamCo-operation小组之间的合作Theteammustestablishcommunicationchannelstoothercustomerandsupplierteams.Thismayincluderegularmeetingswithotherteams.,APQP,14,TraininginDevelopmentTechniques开发技术的培训Thesuccessoftheproductcontrolplandependsonaneffectivetrainingprogramwhichwillconveyalldefinedrequirementsanddevelopmenttechniquesnecessaryforthefulfillmentofcustomerrequirementsandexpectations.CustomerandSupplierInvolvement顾客及供方的参与Ifnecessary,thecustomerandsubcontractormustbeinvolvedintheplanningprocess.Thesuppliershallrequestacross-functionalteamfromtheirsubcontractors.,APQP,15,DefiningtheScopeoftheTeam:
给小组界定范围selectaprojectteamleader(itmaybeadvantageoustorotatetheteamleaderduringtheplanningcycle)选一个小组长(轮流做桩较好)definetherolesandresponsibilitiesofeacharearepresented定义各方代表的角色和职责identifythecustomers-internalandexternal明确谁是内部的及外部的顾客definingcustomerrequirements(useQFD,ifapplicable)定义顾客要求(如适用,使用QFD),APQP,16,definethedisciplines,individualsand/orsubcontractorsthatmustbeaddedtotheteam,andthosenotrequired明确部门,各人及哪些供方必须加到小组中来,哪些不必understandcustomerexpectations搞清顾客的期望assessthefeasibility,performancerequirements,manufacturingprocess评价可行性,性能要求,制造过程identificationofcostsinvolved,timingandconstraints明确成本,时间及其他方面的限制determinationofassistancerequiredfromthecustomer明确需顾客提供的邦助有哪些identificationofdocumentationprocessormethod明确报告/记录的过程和方法,APQP,17,SimultaneousEngineering同步工程Itisaprocesswherecrossfunctionalteamsstriveforacommongoal.各多功能小组为共同的目标努力Itreplacethesequentialseriesofphaseswhereresultsaretransmittedtothenextareaforexecution.代替按阶段排序Thepurposeistoexpeditetheintroductionofqualityproductssooner.其目的是加速高质量产品的引入DesignforManufacturabilityandAssemblyisaSimultaneousEngineeringprocessdesignedtooptimizetherelationshipbetweendesignfunction,manufacturability,andeaseofassembly.,APQP,18,ConcernResolution问题的解决Duringtheplanningprocesstheteamwillhitondesignand/orprocessrelatedconcerns.Theseconcernsshouldbedocumentedinatablewithallocationoftheresponsibilitiesanddeadlinesfortheirresolution.Indifficultsituationsselectedmethodsforconcernresolutionmustbeemployed.AnalyticaltechniqueslistedinAppendixBofAPQPmanual:
AssemblyBuildVariationAnalysis;
Benchmarking;
CauseandEffectDiagram;
CharacteristicsMatrix;
CriticalPathMethod;
DesignofExperiments(DOE);
DesignforManufacturabilityandAssembly;
DesignVerificationPlanandReport(DVPSystemFailureModeandEffectsAnalysis(SFMEA),APQP,19,MethodforConcern-Resolution解决问题的方法1.Recognizetheproblem,focusonitanddescribeitcomplains,defects,variations,scrap,audits,listofproblems2.Collectdatamultipledefectchart,qualitycontrolchart,dataprocessing3.EvaluatedataHistogram,pareto,processFMEA4.CauseandeffectsanalysisIshikawadiagram,problemanalysis,valueengineering,8Dreport,DOE5.WorkoutproblemresolutionproposalsBrainstorming,DOE,flowdiagram,visualizingproblemonpinwall,APQP,20,6.AssessproblemresolutionproposalsDecisiontree,cost-benefit-analysis,riskanalysis,nominalgroupmethod7.Decision8.Informthoseinvolvedandimplementsolutionactionplan,definitionoftargets,determinemeasurables9.Checkoutcometrenddiagram,pareto,audits10.RECOGNITION,APQP,21,MonitoringwithTimingPlanSystems用时间计划表来监控ThefirstorderofAPQPteamfollowingorganizationalactivitiesshouldbethedevelopmentofaTimingPlan.APQP小组的组织工作完成后的第一个任务应该是制定一个时间计划表。
Awell-organizedtimingchartshouldlisttasks,assignments,othereventsandtiming.(TheCriticalPathMethodmaybeappropriate)一个完善的时间表应罗列出任务,负责人,和/或其他事件及时间。
Tofacilitatestatusreporting,eacheventmusthavea“start”anda“completion”datewiththeactualpointofprogressrecorded.为辅助对完成状态进行报告,每一事件必须有“开始”和“完成”日期并记录实际进展状况,APQP,22,AttentionPlease注意!
Planningteamsmustbepreparedtomodifyproductqualityplanstomeetcustomerexpectations.策划小组必须准备好对产品质量计划进行修改以满足顾客的期望TheProductQualityPlanningTeamisresponsibleforassuringthattimingmeetsorexceedsthecustomertimingplan.产品质量先期策划小组负责确保满足或超出顾客时间计划的要求。
APQP,23,Section1.0PlanandDefineProgram阶段1.0定义及确定项目Taskofthissection此阶段的任务:
DeterminationofcustomerneedsandexpectationsFocussingallworkonthecustomer(finaluser,consumer)Translatingcustomerinputrequirementsintooutputrequirements(orbriefingspecificationintoofferspecification)Definingdevelopment,reliabilityandqualitygoals,APQP,24,InputVoiceofthecustomerMarketresearchHistoricalwarrantyandqualityinformationTeamexperienceBusinessplan/customermarketingstrategyProduct/processbenchmarkdataProduct/processassumptionsProductreliabilitystudiesCustomerinputs,OutputDesigngoalsReliabilityandqualitygoalsPreliminarybillofmaterialPreliminaryprocessflowchartPreliminarylistingofspecialproductandprocesscharacteristicsProductassuranceplan(outputrequirements),PlanandDefineProgramSection1.0,APQP,25,阶段1.0定义及确定项目,输入:
l1顾客的呼声111市场调研112保修记录和质量信息ll3小组经验12业务计划营销策略13产品过程指标l4产品过程设想15产品可靠性研究16顾客输入,输出:
17设计目标18可靠性和质量目标l9初始材料清单l10初始过程流程图111初始特殊产品特性及特殊过程特性清单l12产品保证计划l13管理者支持,26,27,1.1TheVoiceoftheCustomerTheVoiceoftheCustomerencompassescomplaint,recommendations,dataandinformationobtainedfrominternaland/orexternalcustomers.1.1.1Marketresearch:
Thefollowingsourcescanassistinidentifyingcustomerconcerns/wantsandtranslatingthoseconcernsintoproductandprocesscharacteristics:
CustomerinterviewsCustomerquestionnairesandsurveysMarkettestandpositioningreportsNewproductqualityandreliabilitystudiesCompetitiveproductqualitystudiesThingsGoneRight(TGR)reports,APQP,28,l1顾客的呼声“顾客的呼声”包括来自内部和或外部顾客的抱怨、建议、资料和信息。
以下各段提供了收集这种信息的一些方法。
111市场调研产品质量策划小组可能需要获取反映顾客时声的市场调研资料和信息。
以下来源有助于识别顾客关注的事项需求,并将这些关注事项转变为产品和过程特性:
对顾客的采访;
顾客意见征询与调查;
市场调查和预测报告;
新产品质量和可靠性研究;
竞争产品质量的研究;
运行情况良好(TGR)报告。
29,1.1.2Historicalwarrantyandqualityinformation:
Thelistofhistoricalcustomerconcerns/wantsshouldbepreparedtassessthepotentialforrecurrenceduringthedesign,manufacture,installationanduseoftheproduct.Ascertainingcustomerconcernscanbesupportedby:
ThingsGoneWrong(TGW)reportsWarrantyreportsSupplierplantinternalqualityreportsCustomerplantreturnsandrejectionsFieldreturnsandprod
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