人力资源专业英语-离职与工作满意度.ppt
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人力资源专业英语-离职与工作满意度.ppt
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1PARTPARTAssessingPerformanceandDevelopingEmployeesManagingEmployeesPerformanceDevelopingEmployeesforFutureSuccessSeparatingandRetainingEmployees3ManagingVoluntaryandInvoluntaryTurnoverEmployeeSeparationJobWithdrawalJobSatisfactionSeparatingandRetainingEmployeesPAETRHC103Ch.10LearningObjectives1.Distinguishbetweeninvoluntaryandvoluntaryturnover,anddescribetheireffectsonanorganization.2.Discusshowemployeesdeterminewhethertheorganizationtreatsthemfairly.3.Identifylegalrequirementsforemployeediscipline.4.Summarizewaysinwhichorganizationscanfairlydisciplineemployees.5.Explainhowjobdissatisfactionaffectsemployeebehavior.6.Describehoworganizationscontributetoemployeesjobsatisfactionandretainkeyemployees.4ManagingTurnovervWhatwastheprimaryreasonyouveeverquitajob?
a.IDidntlikemybossorcoworkersb.Iwasntafitwiththecompanyculturec.Betterpaysomewhereelsed.Moreinterestingorchallengingworksomewhereelsee.Iwasfiredorlaidofff.Other5ManagingTurnovervVoluntaryTurnoverwTurnoverinitiatedbyemployees(oftenwhentheorganizationwouldprefertokeepthem)vInvoluntaryTurnoverwTurnoverinitiatedbyanemployer(oftenwithemployeeswhowouldprefertostay)6TurnoverCostsTable10.17TestYourKnowledgevTrue(A)orFalse(B)1.Amanagerwhodecidestofireanemployeeshouldquietlytakeactionaloneandthenletothersknowafterwards.2.Separatingemployeeshasfinancialandpersonalrisks.8PrinciplesofJustice9TestYourKnowledgevAcompanywhoseearningsareverylowhastoreducetheamountgiveninraisestoavoidlayingpeopleoff.Theamountoftheraiseforeachemployeeisdeterminedobjectivelybasedontheirperformance.Anemployeeworkingforthiscompanywillmostlikelyfeel_and_.a.Highoutcomefairness;highinteractionalinjusticeb.Lowoutcomefairness;highproceduraljusticec.Lowinteractionaljustice,highoutcomefairnessd.Lowoutcomefairness,lowproceduraljustice10LegalRequirementsvWrongfulDischargewImpliedContractifindicationsofjobsecurityarepresentthiscouldbeconsideredanimpliedcontractwHowcanemployersprotectthemselvesfromlegalactiononthisbasis?
wPublicPolicy-cannotbefiredforfulfillingdutiesorlegalobligationsconsideredtobesociallyusefulwWhataresomeexamples?
11TestYourKnowledgevAfterhiringBobforanewlycreatedmarketingspecialistposition,hisbossassureshimthathewillbesecureinthejobuntilheretires.Ayearlater,thatdepartmentiseliminated.Bobcomplainshewasguaranteedemploymentuntilretirement.Isheright?
a.No,anemployercanhireorfiresomeonewhenevertheywant.b.No,therewasnowrittencontract.c.Yes,hewasgivenaverbalcontract.12EmployeePrivacyFigure10.213TestYourKnowledgevPamJonesworkedfor41yearsatthesamecompanyandhadpositiveperformanceratingsandpersonnelrecords.Sheneededacalculatorforworkwhichshepurchasedwithherownmoneybutwasnotreimbursedbecauseshelostthereceipt.Later,asecurityguardstoppedherasshewasleavingworkanddiscoveredthecalculatorinherbelongings.Afterabriefinternalinvestigation,shewasfiredanditwasannouncedthroughinternalnoticesthatshehadcommittedatheft.Theemployeesuedforlibel,sayingthecompanyusedherasanexampletopreventotherthefts.vWhatarethekeyissuesinthiscase?
vAsanHRDirector,howwouldyouhavehandledthiscase?
14ProgressiveDisciplinevFormaldisciplineprocessesareaprimaryresponsibilityoftheHRdepartment.vTheprocessesshouldbeanalogoustoahotstovewItprovidesawarning(feelshot)wItisconsistent(burnseverytime)wItisimmediate(burnsnow)wItisimpersonal(burnsallalike)15ProgressiveDisciplineResponsesvDoyouhavetofollowallofthestepsforeveryviolationorcouldyouskipsome?
Figure10.316CommonProblemsTable10.217AlternativeDisputeResolution18JobWithdrawalvAsetofbehaviorswithwhichemployeestrytoavoidtheworksituationphysically,mentally,oremotionally.19ActionsEmployeesTakewhenDissatisfiedvBehaviorchangeswChangetheconditionlodgecomplaintswWhistle-blowingwBringalawsuitvPhysicaljobwithdrawalExamples?
vPsychologicalwithdrawalwDecreaseinjobinvolvementwDecreaseinorganizationalcommitment20JobSatisfactionvApleasantfeelingresultingfromtheperceptionthatonesjobfulfillsorallowsforthefulfillmentofonesimportantjobvalues21JobSatisfaction22MonitoringJobSatisfactionvEmployeeattitudesurveysvExitinterviewsvNon-verbalmeasuresFigure10.8Figure10.923TestYourKnowledgevSerenafeelsherjobprocessingpayrollchecksisboringanduninteresting.WhichinterventionwouldbemostappropriatetoretainSerena?
a.Communicatingthecompaniesvaluesb.Increasingherpayc.Expandingherjobd.Hiringsomeoneshecanchatwithduringtheday24VideoBeingOverworked1.Studiesshowthatifyouareoverworked,youtendtomakemistakesand/orengageinbehav
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- 人力资源 专业 英语 离职 工作 满意