浙江工商大学饭店管理学英文版ppt第二章.ppt
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浙江工商大学饭店管理学英文版ppt第二章.ppt
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Chapter2OrganizationalStructureLearningObjectiveslTobefamiliarwiththeorganizationofalodgingestablishment.lTounderstandsomebasichotelmanagementconcepts,e.g.PatternofAuthority,SpanandControl.lTolearnthehotelstaffingsystem.OrganizingTheprocessofstructuringhumanandphysicalresourcesordertoaccomplishorganizationalobjectives,involvedividingtakesinjobs,specifyingtheappropriatedepartmentforeachjob,determiningtheoptimumnumberofjobineachdepartment,anddelegatingauthoritywithinandamongdepartments.FrontandbackofthehouseFrontofthehouse(前台)including:
FrontOffice,Food&BeverageServiceSector,Housekeeping,thedepartmentsandsectorshaveregularguestcontacts.Backofthehouse(后台)including:
Engineering,Accounting,Administrationandthedepartmentsandsectorshavefewguestcontacts.DepartmentsofaLimitedServiceHotelGeneralManagerGeneralManagerAuditAuditFrontDeskFrontDeskHousekeepingHousekeepingMaintenanceMaintenanceSalesSalesDepartmentsofaFullServiceHotelGeneralManagerGeneralManagerRoomsRoomsFood&Food&BeverageBeverageHumanHumanResourceResourceMarketing&Marketing&SalesSalesAccountingAccountingDepartmentsofafullservicehotelGeneralManagerGeneralManagerAssistantGeneralManagerAssistantGeneralManagerResidentManagerResidentManagerDirectorofDirectorofHousekeepingHousekeepingFrontOfficeFrontOfficeManagerManagerChiefChiefEngineerEngineerDirectorDirectorSecuritySecurityDirectorofDirectorofHumanHumanResourceResourceDirectorofDirectorofFood&Food&BeverageBeverageDirectorofDirectorofSales&Sales&MarketingMarketingControllerControllerRoomsDepartment(FullServiceHotel)RoomDivisionManagerReservationFrontOfficeHousekeepingLaundrySecurityEngineeringPBXRoomDepartment(FullServiceHotel)ResidentManagerI/CRoomsDirectorofHousekeepingOrExecutiveHousekeeperAssistantExecutiveHousekeeperFloorSupervisorPASupervisorLaundrySupervisorPAStaffRoomAttendantsFrontOfficeManagerAssistantFrontOfficeManagerAssistantManagerChiefConciergeReceptionistCashierBellBoyEngineeringDepartment(FullServiceHotel)ChiefEngineerAssistantChiefEngineerSupervisorEnergyManagementSupervisorAdministrationSupervisorPreventative/MaintenanceHVAC,Electric,WaterInventory,WorkOrders,Purchasing,Utilities,ToolsPlumbing,Electric,Carpentry,HVAC,Painting,Masonry,Grounds,Television,Upholstery,PoolSecurityDepartment(FullServiceHotel)DirectorSecuritySupervisorsSecurityOfficersHumanResourceDepartment(FullServiceHotel)DirectorofHumanResourceRecruitmentBenefitsPayrollLaborRelationTrainingPersonnelManagerFood&BeverageDepartment(FullServiceHotel)DirectorofFood&BeverageAssistantF/BDirectorSousChef/PastrySousChefRestaurantManagerExecutive/ChiefStewardKitchenStaffServiceStaffWaiter/WaitressHostessStewardsExecutiveChefBeverageDirector/BarManagerBartendersSales&MarketingDepartment(FullServiceHotel)DirectorofSalesSalesManagerConventionCoordinatorConventionServiceManagerDirectorofCateringAssistantDirectorofSalesAccountExecutives/SalesRepresentativesBanquetCaptainsAccountingDepartment(FullServiceDepartment)FinancialController/FinanceSupportManagerF&BCostControllerChiefAccountantExecutive/ChiefStewardPurchasingStoreroomFrontOfficeCashiersRestaurantCashiersTimekeeperStewardsAssistantFinancialControllerGeneralCashierManagementFunctionPlanningOrganizingLeadingControllingAccomplishOBJECTIVEsJobSpecialization(工作专业化工作专业化)Tospecializethejobs,meansthedutiesarelimitedintoonespecializedscope.Ingenerally,jobspecializationcanincreaseworkerproductivityandefficiency.Butithastheproblemthatitmayresultinworkersperformingthesamedutiesagainandagain.Thismaycausethelowermorale,moreerrorsandworseservicequality.WorkTeamQualityCircleTotalQualityManagementPatternsofAuthorityBoardofDirectorsBoardofDirectorsGeneralManagerGeneralManagerResidentManagerResidentManagerFrontDeskFrontDeskAgentAgentBellBellCaptainCaptainConciergeConciergeDoormanDoormanRoomsDivisionManagerRoomsDivisionManagerFrontOfficeManagerFrontOfficeManagerAutoAutoValetValetCourtesyCourtesyVanDriverVanDriverPatternofAuthoritylCentralization:
theauthoritydistributionlDecentralization:
empoweremployeeorsupervisorsWideSpanofControl(FlatOrganization)NarrowSpanofControl(TallOrganization)ThePros(正面的正面的)andCons(负面的负面的)ofFunctionalOrganizationDesignlPros:
fosterefficiency,teamwork,andcoordinationofactivitieswithinindividualunits.lCons:
Difficultiesforthevariousdepartmentstofullyappreciatetheirroleintheoverallsuccessoftheorganization.CommitteesExecutiveOperatingCommitteeEnergyConservationCommitteeSafety(&Hygiene)CommitteeMeetingsMorningMeetingMonthlyStaffConferenceExecutiveCommitteeMeetingMonthlyP&L(Profit&Loss)MeetingSafety&HygieneMeetingEnergyConservationMeetingDepartmentalMorningMeeting/O
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- 浙江 工商大学 饭店 管理学 英文 ppt 第二