全面质量管理与企业可持续发展外文文献翻译.docx
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全面质量管理与企业可持续发展外文文献翻译.docx
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全面质量管理与企业可持续发展外文文献翻译
全面质量管理与企业可持续发展外文翻译2020
英文
Impactoftotalqualitymanagementoncorporatesustainabilitythroughthemediatingeffectofknowledgemanagement
JawadAbbas
Abstract
Consideringtheenvironmentaldeteriorationanddwindlingnaturalresources,thepresentstudyaimstoinvestigatethestructuralrelationshipbetweentotalqualitymanagement(TQM)andcorporatesustainability(CS),andexamineshowTQMpracticescanfacilitatefirmstoachieveCSobjectives.Thisstudyalsoanalysestheimportantroleofknowledgemanagement(KM)intherelationshipbetweenTQMandCSandinvestigateshowKMmediatestherelationshipbetweenTQMandCS.SixTQMpracticesweretakenfromTheMalcolmBaldrigeNationalQualityAward(MBNQA)model;CSwascomprisedofenvironmental,social,andeconomicsustainability,andKMwasmeasuredthroughknowledgecreation,acquisition,sharing,andapplication.Thedatawascollectedfrommediumandlarge-sizedorganizationsfromthemanufacturingandservicesfirmslocatedinPakistan.Thetheoreticalmodelandhypothesesweretestedthroughstructuralequationmodelling(SEM).TheresultsindicatethatTQMhasasignificantandpositiveimpactonCS,andKMpartiallymediatestherelationshipbetweenthem.ThedimensionallevelanalysisindicatesthatTQMhasaninsignificantrelationshipwithknowledgecreationandKMhasaninsignificantrelationshipwithenvironmentalsustainability.ThefindingsprovidevaluableinsightstothemanagementofmanufacturingandservicesindustriesandhowtheycanensurethesustainabilityintheirorganizationsthroughTQMandKM.
Keywords:
Totalqualitymanagement,Sustainability,Knowledgemanagement,Corporatesocialresponsibility,Greenperformance,Cleanerenvironment
Introduction
Consideringthetechnological,social,political,andenvironmentalchangesoccurredduringthelastfewdecades,anorganization’sabilitytoacquireandsustaincompetitiveadvantagehasbecomearealchallenge(Cancinoet al.,2018).Thesechangesnotonlyleadtomoreoptionsforcustomersbuthavealsoalteredtheirpreferencesanddemands(Habibet al.,2019).Moreover,theincreasedcustomers’awarenessaboutthedwindlingnaturalresources,water,airandsoilpollution(Liet al.,2018),andchangeinnaturalclimateareforcingfirmstoadoptenvironment-friendlypracticesandminimisetheirrelianceonfossilfuelresultinginecologicalvulnerabilities(YuanandXiang,2018).Inthepresentera,dynamicorganizationsprefertofollowmultiplestrategiesatthesametimeandsupporttheirprimestrategywithsubsequentstrategies(Yusret al.,2017)sothattheycanachievethegoalofsustainabledevelopment(SD)inanefficientandeffectivemanner(Abbas,2019).
AccordingtoUnitedNations’BrundtlandCommissionreport,organizationaldevelopmentwillbeconsideredasSDifitfulfilsthepresentgeneration’sneedswithoutcompromisingthefuturegeneration’sabilitytomeettheirneeds(UN,1987).Thisdefinitionindicatesthevalueofstakeholdersandtheenvironment,suchasfuturegenerationsandnaturalresources(particularlynon-renewableones),andsymbolizethattoachievesustainability,organizationsmustbehaveethicallyandvaluethem.Corporatesustainability(CS)consistsofthreedimensions,namelysocialsustainability,whichrelatestopeopleandsociety,environmentalsustainability,whichfocusesonearthandnaturalresources,andeconomicsustainability,whichconcentratesonthefinancialaspectsoffirms(Shahzadet al.,2019).SomestudiesalsousedthetermTripleBottomLine(TBL)forthesedimensions.
Theprevailingcompetitivebusinessmarket,strictglobalregulationsforenvironmentprotectionandincreasedcustomers’concernsaboutthequalityandcharacteristicsoftheproductsareforcingfirmstofollowthestrategieswhoeffectivenesshavealreadybeenestablished,suchastotalqualitymanagement(TQM)andknowledgemanagement(KM)(AbbasandSağsan,2019).TQMhaslargelybeenrecognizedasamechanismthathastheabilitytoimprovetheorganizationaswellasindividualperformance(Mahmoodet al.,2014)andstrengthenthecompetitiveadvantage(Liet al.,2018).Itnotonlyleadstoincreasedbusinessesprofitabilitybutalsoenhancescustomers’andemployees’satisfaction(Shafiqet al.,2017).Becauseofitsfocusoncontinuousimprovement,TQMaimstofollowenvironment-friendlypracticesbyconsumingtheleastamountofresourcesintheoperations(Qasrawiet al.,2017).Moreover,theeffectiveimplementationofTQMsignificantlyimpactsonfirms’greeninnovation(Liet al.,2018),whichisacriticalfactorforsustainability(YuandHuo,2019). Xieet al.(2019) saidthatbyfocusingonprocesses(oneofthekeycomponentsofTQM),organizationscanintroduceenvironment-friendlyproductsorservices. Tsenget al.(2017) saidthatthrougheffectiveKMorganizationscanachievesustainabilityinsupplychainmanagement.
Inspiteofthewidelyacknowledgedvalueoftheseconcepts,limitedattentionhasbeengivenbyacademicresearchersinexaminingtherelationshipbetweenthecoreconstructsofTQMandCS. Sivaet al.(2016) publishedaliteraturereviewstudyrelatedtoqualitymanagementandcorporatesustainabledevelopment(CSD).However,theresearcherwasnotabletofindanyempiricalstudythatcomprehensivelyinvestigatestheroleofTQMinenhancingCS,particularlyinPakistan,theplaceofthecurrentstudy.TheliteraturealsofailstoprovideadequateevidenceontheimpactofKMonCS,themediatingvariableinthepresentstudy.TheauthortookKMasthemediatingvariableasitseffectivenesshasalreadybeenestablishedinstrengtheningbusinessoperations,increasingcustomerloyalty,andboostingorganizationalprofitability(Yusret al.,2017).Inadditiontothis,takingintoaccountthecomplexityofexternalissuesanddifferenceswhichvaryfromindustrytoindustryandfromonefirmtoother,theauthortookindustrytypeandfirmsizeascontrolvariablesandinvestigatedwhetherthereareanysignificantdifferencesintheimpactofTQMonCSbyconsideringthem.
Accordingto Prajogo(2005),twonoteworthydifferencesexistinimplementingTQMpracticesinthemanufacturingandservicesindustries:
first,theoutputofmanufacturingindustryistangibleincomparisontotheserviceindustryoutput,whichisintangibleandheterogeneous.Secondly,thesetwoindustriesoperateintwodifferentsystems;forexample,thedeliveryandconsumptionprocessintheserviceindustryoccursatthesametime,whichcontradictsthemanufacturingsector.Thesecondcontrolvariableofthestudyisthefirmsize.Thefirmsizeistakenasacontrolvariablebecause,incomparisontomedium-sizefirms,largerorganizationshavemoreresources.Similarly,largerfirmsmayworkdifferentlytomediumfirmsandthiscanexplaintheTQM,CS,andKMpracticesinadifferentmanner.Therefore,thecurrentresearchtriestoanswerthefollowingquestions;
1)WhatistheimpactofTQMpracticesonCS?
2)DoesKMmediatetherelationshipbetweenTQMandCS?
3)DothecontextualfactorssignificantlyimpactontherelationshipbetweenTQMandCS?
TheresearchersexaminedthesignificanceoftheTQMprogramwitheachdimensionofCSandKMsothatadetailedunderstandingabouttheroleofTQMinenhancingKMandCScanbeachievedanditcanbeinvestigatedwhichoftheKMandCSdimensionshaveasignificantrelationshipwithTQM.Forthispurpose,theinferentialstatisticstechnique,specificallythemultivariatetechnique,followedbystructuralequationmodelling(SEM)havebeenusedtoanalysethecauseandeffectrelationshipbetweenTQM,KMandCS.Thenextsectionsofthisarticledescribethetheoreticalfoundationofthestudyincludingliteraturereviewandhypothesesdevelopment,followedbythemethodology,resultsanddiscussionandconclusion.
Theoreticalfoundationandhypothesesdevelopment
Thecurrentstudyisgroundedontheprinciplesofthetheoryofknowledgemanagement,thetheoryofsustainabledevelopmentandprinciplesofqualitymanagement.ThelastfewdecadeshavewitnessedtheimportantroleofTQMinorganizationalpolicies.Beingaholisticmanagementphilosophy,TQMaimstoachievecontinuousimprovementinallareasofthefirm(Abbas,2019).Thischaracteristicstronglyrelatestosustainability(Liet al.,2018).ThespectrumofTQMcanbeexpandedfromtheeconomicaspectofsustainabilitytosocialandenvironmentalaspects(Singhet al.,2018).However,todoso,firmsneedtoapplythequalityconceptfromresourcesacquisitiontocustomerservice,evenafterthesale(Fernandoet al.,2019).Inthisregard,thesizeofthefirmhasanimportantrole,aslargerfirmshavemoreresourcesthanmediumorsmallerones.
DescriptionofCSanditsconstructs
Thetheoryofsustainabledevelopmentisbasedonthereporttitled“ourcommonfuture”preparedbytheBrundtlandCommission,presentedattheUnitedNationsin1987(UN,1987).TheaimofCSistoachieveenvironmental,social,andeconomicsustainabilityandlinkingtheminthedecision-makingprocess.CSreferstotheabilityofanenterprisetocauseminorornodamagetothesocietyandenvironmentwiththeiroperationsbyutilizingandwastingminimumtozerolevelofnaturalresources,particularlythenon-renewableones(Davenportet al.,2018).Itmotivatesthebusinessestoconsidertheeffectsoftheiroperationsanddecisionsoveralongerperiodoftime(CaiandLi,2018).ThereareanumberoffactorswhichmotivateorganizationstofollowSDstrategies,suchasethical,legal,andcommercialaspects.Moreover,becauseofstakeholders’increasingpressure(JiandZhang,2019),customers’needsandexpectations,firmshavetoallocateaproportionoftheirresourcestotheso
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