酒店房务部全套术语英文2docWord格式文档下载.docx
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酒店房务部全套术语英文2docWord格式文档下载.docx
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FRONTOFFICECASHSHEET
Aformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift.
FRONTOFFICELEDGER
SeeGuestLedger
FULLHOUSE
Aconditioninwhicheveryroominthehotelhasbeenbooked.
FULLYAUTOMATED
Acomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.
GENERALMANAGEMENTSOFTWARE
Afrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.
GOAL
Adefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission
GOVERNMENTRATE
Aspecialroomrateavailableatsomehotelsforgovernmentemployees.
GROUPBOOKINGPACE
Therateatwhichgroupbusinessisbeingbooked.
GROUPRATE
Aspecialroomrateforanumberofaffiliatedguests.
GUARANTEEDRESERVATION
Areservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,even
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RoomDivisionOperations
Ifitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate.
GUESTACCOUNT
Arecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..
GUESTACCOUNTINGMANAGEMENTSOFT–WARE
Afrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotrays,andpostingmachines.
GUESTCYCLE
Adivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.
GUESTFOLIO
Aform(paperorelectronic)usedtocharttransactionsonanaccountassignedtoanindividualpersonorguestroom.
GUESTHISTORYFILE
Acollectionofguesthistoryrecords,constructedfromexpiredregistrationcardsorcreatedthroughsophisticateinformationaboutdepartingguestsintoaguesthistorydatabasesystems,thatautomaticallydirectinformationaboutdepartingguestsintoaguesthistorydatabase.
GUESTHISTORYRECORD
Arecordofpersonalandfinancialinformationabouthotelgueststhat
(1)isrelevanttomarketingandsales,and
(2)canhelpthehotelservetheguestshouldheorshereturn.Statelawmayrequireretentionofcertainguestdataforsomeperiodoftime.
GUESTLEDGER
Thesetofaccountsforallguestscurrentlyregisteredatthehotel.Alsocalledthefrontofficeledger,transientledgerorrooms’ledger.
GUESTLEDGERREPORT
Areportthatcarriesthecurrentaccountbalancesofalregisteredguests,typicallypreparedaspartofthenightaudit.
GUESTSERVICEREPRESRNTATIVE
SeeFrontDeskAgent
GUESTROOMKEY
Akeythatopensasingleguestroomdoorifitisnotdouble–locked.
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HANDICAPROOM
Aroomwithspecialfeaturesdesignedforhandicappedguests.
HIGHBALANCEACCOUNT
Anaccountthathasreachedorexceededapredeterminedcreditlimit.Highbalanceaccountsaretypicallyidentifiedbythenightauditor.Alsocalledahighriskaccount.
Areportthatidentifiesguestswhoareapproachinganaccountcreditlimit.Typicallypreparedbythenightauditor..
HIRINGPERIOD
Thetimedirectlyafteranemploymentofferupthroughthenew–hire’sinitialadjustmentstothejob.Thisperiodinvolvesallarrangementsnecessarytopreparethenew–hireandcurrentstaffforasuccessfulworkingrelationship.
HORIZON
Thefuturetimeframeforwhichapropertyacceptsreservations.
HOTEL
Ageneraltermusedtodescribemotels,motorhotels,inns,suitehotels,conferencecenters,andotheroperationsprovidinglodgingfacilities,variousservices,andconveniencestothetravelingpublic.
HOUSEACCOUNT
SeeNon–GuestAccount
HOUSECOUNT
Theforecastedorexpectednumberofguestsforaparticularperiod,sometimesbrokendownintogroupandnon–business.
HOUSELIMIT
Acreditlimitestablishedbythehotel.
HOUSEUSE
Aroomstatustermindicatingthattheroomisbeingusedbysomeoneonthehotelstaffatnocharge.
HOUSEKEEPINGSTATUS
SeeRoomStatus
HOUSEK
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