BEC中级真题第二辑答案和听力原文.docx
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BEC中级真题第二辑答案和听力原文.docx
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BEC中级真题第二辑答案和听力原文
BEC中级真题(第二辑)答案及听力原文
Test1
Reading
Part1
1C2A3B4D5A6.B7C
Part2
8D9C10E11B12F
Part3
13D14A15C16B17.B18.C
Part4
19B20A21D22A23C24C25D26A27B28C
29D30B31C32B33B
Part5
34ITSELF35IN36CORRECT37.WHILE38SEEN39FROM
40CORRECT41THOSE42FOR43WITH44THAT
45CORRECT
Writing
Part1
To:
P.Jones
From:
LuisaGambon
Date:
21November2002
Subject:
Lateness
MrJones,
Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m.inmyoffice.Thankyou
Band5
Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.
Part2
Reportoncustomercomplaints
INTRODUCTION
Thisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.
FIELDINGS
Thecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem'sbreakdown.
InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.
ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:
●firstlythecompanvreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.
●secondlythetimetakentodeliveristoohigh.butthecompanyhasplannedtorecruitnewagents.
●Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.
CONCLUSIONS
Atthemomentallcustomersaren'tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.
Band4
Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganised,usingheadingsandotherdiscoursemarkers.
Listening
Part1
1.JAYE
2.CUSTOMERSERVICES
3.OFFICEASSISTANT
4.457.60
5.EUROPEHOLIDAYS
6.BUSINESSCARDS
7.MARKETINGEXECUTIVES
8(THE)(COMPANY)EOGO
9INFORMATIONPACK
10.PARKHOTEL
11.FRONTGATE
12.NEWDESIGNS
Part2
13E14B15G16F17A18C19G20H
21E22.B
Part3
23B24B25C26A27C
28B29A30C
Tapescript
ListeningTest1
ThisistheBusinessEnglishCertificateVantage2,ListeningTest1.
PartOne.Questions1to12.
Youwillhearthreetelephoneconversationsortnessages.
Writeoneortwou'ordsoranumberinthenumberedspacesonthenotesorformsbelow.
Afteryouhavelistenedonce,replayeachrecording.
ConversationOne.
Questions1to4.
Lookattheformbelow.
Youwillhearamanaskingacolleagueforinformationaboutaformeremployee.
Youhave15second'storeadthroughtheform.
[pause]
Nowlisten,andfillinthespaces.
Woman:
Personnel...
Man:
Hello,it'sTimhere,fromFinance.
Woman:
Hi,Tim.
Man:
I'vehadaletterfromthetaxofficeaboutastudentwhoworkedherelastsummer–Iwonderifyoucouldlookhimupinyourrecords.
Woman:
Sure,what'sthename?
Man:
Thesurname'sJaye.FirstnameStephen.
Woman:
Howdoeshespellhissurname?
Man:
J-A-Y-E.Gotthat?
Woman:
Ohyes,hereweare...livesatahundredandeighty-threeSchoolRoad,
Barnfield...
Man:
Yes,that'stheone.
Woman:
AndyousayhewasworkinginFinance?
Man:
Uhm,CustomerServices,actually.
Woman:
Aah-theyhadlotsofstudentsworkingforthemlastsummer.
Man:
Well,thetaxpeoplewanttoknowhisexactjobtitle-I'mnotsurewhy.
Woman:
Mm,letmesee...Hewasanofficeassistant.
Man:
Right,gotthat.Theyalsowanttoknowabouthismonthlyearnings.
Woman:
Let'shavealook...fivehundredandthirty-eightpoundsseventyamonth...Oh,sorry,hewasascaleone,sothat'sfourhundredandfifty-sevenpoundssixty.Anythingelse?
Man:
That'sfine,thanks.I'llsendthemtheinformationtoday...
[pause]
Nowlistentotherecordingagain.
[pause]
ConversationTwo.
Questions5to8.
Lookatthenotebelow.
Youwillhearamandescribingaproblemwithanorder.
Youhave15secondstoreadthroughthenote.
[pause]
Nowlisten,andfillinthespaces.
Woman:
Hello,BlackwellPrinters.JulieDavidsonspeaking.HowmayIhelpyou?
Man:
Hello.ThisisMarkJonesfromEuropeHolidays.IwashopingtospeaktoStevenKirbyaboutthestationeryyou'reprintingforus.
Woman:
I'mafraidSteven'sawayuntilFriday.
Man:
Oh-youseeI'mnotveryhappywiththebusinesscardsandIwantedtoseeifIcouldmakeacoupleofchangestothepapertoo.
Woman:
Wouldyoulikemetopassonamessage?
Man:
Yes,please.Thethingis,I'vejustreceivedyourproofs-thecardsthemselvesarefine,butyouseemtohavemisunderstoodthequantities.I'msureIaskedforfivehundredforeachofthemarketingexecutivesandsevenhundredandfiftyformebutyou'veputeveryonedownforsevenhundredandfifty.
Woman:
Right,I'vemadeanoteofthat.Isthereanythingelse?
Man:
Yes,wellthisismymistakereally.CouldyouaskSteventomovethecompanylogofurthertotheleft?
It'stooclosetotheaddressatthemoment.Ithinkthat'sallfornow.Thanks.
[pause]
Nowlistentotherecordingagain.
[pause]
ConversationThree.Questions9-12
Lookatthenotesbelow.
Youwillhearawomanmakingthearrangementsforadelegationwhoaregoingtovisithercompany.
Youhave15secondstoreadthroughthenotes.
[pause]
Nowlisten,andfillinthespaces.
Woman:
Geoff?
Man:
Yes?
Woman:
Ijustwanttofinalisethepreparationsforthedelegationnextweek.
Man:
Certainly.It'sThursday,isn'tit?
Woman:
Yes.Now,canyoumakesurethateachofthemgetsanamebadgeandaninformationpack.Thebadgesaredone,butyou'llneedtopreparethepackswithalltherelevantinformation.
Man:
Ok,thatshouldn'ttaketoolong.Whataboutcatering?
Woman:
Coffee'sorganisedforelevenandthree,butlunch-it'satone-weneedtoreserveitfortwelvepeople...Theofficerestaurantisclosednextweek...canyouringtheParkHotel?
TheGrandHotelwasabitdisappointinglasttime.
Man:
I'llgetontothat.
Woman:
Now,they'llbecomingstraightfromthestation,andtheirtaxiwillbringthemtothefrontgate,somakesureyou'retheretogreetthem.That'llbeaboutten.
Man:
Ten.Andthen...
Woman:
IntoReception,Ithink.Makesurethenewdesignsareondisplay,Iwantthemtoseethosefirst.
Man:
OK.
Woman:
Letmeknowwhenit'sallfinalised.Bye.
[pause]
Nowlistentotherecordingagain.
[pause]
ThatistheendofPartOne.Younowhave20secondstocheckyouranswers.
[pause]
PartTwo.Questions13to22.
SectionOne.Questions13to17.
Youwillhearfiveshortrecordings
[pause]
Nowlistentotherecordingagain.
[pause]
ThatistheendofPartOne.Younowsecondstocheckyouranswers.
[pause]
PartTwo.Questions13to22.SectionOne.
Questions13to17.
Youwillhearfiveshortrecordings.
Foreachrecording,decidewhichtypeofdocumentthespeakeristalkingabout.
Writeoneletter(A-H)nexttothenumberoftherecording.
Donotuseanylettermorethanonce.
Afteryouhavelistenedonce,replaytherecordings.
Youhave15secondstoreadthelistA-H.
[pause]
Nowlisten,anddecidewhichtypeofdocumenteachspeakeristalkingabout.
[pause]Thirteen
Woman:
Wellnowonderthebank'sreturneditunpaid.Look,thefiguresdon'tmatchtheamountinwords.Iexpectsomeonewasfillingitinintoomuchofahurry.Let'ssee,we'dbetterissueanotheronestraightawaytopayMrsBurton,becauseit'llbeanotherthreeweeksifwewaitforthenextcycleofpayments.Herexpensesonthatsalestripwereprettyhigh,anditwouldn'tbefairtokeepherwaitingmuchlonger.
[pause]fourteen
Man:
Someofthesuppliersarealreadyaskingabouttheincreases.I'llcheck,butIseemtorememberfromlastweek'smeetingthatintheendweagreedonthreepercent.SowhatI'lldoisgodowneachcolumnandcalculatethenewamounts,andthenitcanbeprintedintimetobeinsertedintothenewbrochures.Canyoucheckthefiguresforme,though,beforeitgoestotheprinters?
[pause]fifteen
Woman:
We'vejustreceivedthepaperworkfromyouaboutcleaningourpremises,andIhavetosaythatitdoesn'treflectwhatweagreedinourconversationlastweek.Foronething,itsaysthatwehavetosupplyoursecuritycode,andforanotheritspecifiesmonthlypaymentinadvance,andItoldyoubothofthosewereoutofthequestion.I'mafraidIreallycan'tsignthis.Couldyousendmearevisedone?
[pause]Sixteen
Man:
Ofcourse,thisonlygivesaverygeneralpicture.Butasyoucansee,cashisaparticularlyhealthyarea.That'sevenwhenwetakeintoaccountregularoutgoingsonloansandleasingequipment,whichareincludedinthefinaltotals.Andevenmoresignificantly,unpaidordersareactuallyexcludedfromthefinalcalculation.Theserepresentasumofapproximatelythirtythousandpounds.Withthatinmind,wecansaythatthecompany's
overallpositionisstillstrong.
[pause]Seventeen
Woman:
I'vejustaskedtheArdenConferenceCentreaboutavailabilityforournexttrainingseminar,andtheysaidtheystillhaven'tbeenpaidfortheonebeforelast,whichshouldhavebeendealtwithsixmonthsago.I'vehadtoaskthemtosendaduplicate!
Wereallymustbecareful.Ardengiveusveryfavourableprices,butwehaven'tgotacontractwiththem-Canyoudealwithitstraightawaysowestayintheirgoodbooks?
[pause]
.Vowlistentotherecordingsagain.
[pause]
SectionTwo.Questions18to22.
Youwillhearanotherfiverecordings.
Foreachrecording,decidewhatthespe
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