商务英语视听说作业Unit16.docx
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商务英语视听说作业Unit16.docx
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商务英语视听说作业Unit16
商务英语视听说作业(Unit1-6)
ScriptsUnit1
PartIIListeningandSpeaking
Task1FAQsinjobinterview
Q1.
IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.
Q2.
Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.
SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.
Q3.
Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.
Careerdevelopmentisveryimportantfor mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.
Task2Inappropriatequestionsinjobinterview
Isthatyourwife,Mr.Carter?
Sheissobeautiful.
Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.
Couldyoutellmehowmuchthenewjobpays?
Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.
Whataboutthepaidholidays,insurance,andthingslikethat?
Howmuchtimewillittakeformetobepromotedhere?
Butinwhichcitiesdoyouhaveyourbranches?
Andwhereisyourcompanybased?
Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.
PartIIILanguageFocus
Name:
CaiNing
Personality:
serious-minded认真的;calm;humorous;easy-going
Strengths:
theabilitytoworkwithalltypesofpeople
Weakness:
perfectionist;impatient
Workexperience:
sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank
Qualification:
graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.
Reasonsforleavinglastjob:
wanttofindajobthatischallenging.
v 2)whatdoyoudonow?
v 3)I’mintheResearchandDevelopmentDepartment.
v 4)Iknewyou’ddosomethingverychallengingandcreative.
v 5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.
v 6)Iamstilltheaccountantofthatcosmeticscompany.
Task2Describingjobs
1) personnelmanagement
2) developingmarkets
3) planning
4) execution
5) salestargets
6) teamperformance
7) customerbase
8) customersatisfaction
9) selecting,developingandmanaging
10) cost-effective
11) ontime
12) ofgoodquality
13) humanandmaterialresources
14) trainingneeds
15) continuousimprovement
PartIVViewingandSpeaking
Video1Introducingtitlesandresponsibilities
1. CarolineClinton:
financialaccounts
LucyWhite:
dataprocessing
AdaBalck:
managementaccounts
2. Administration;Marketing;Engineering;ProjectPreparation;Accounting
Video2Doyoulikeyourjob?
1. self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager
2.
Names
Likes
Dislikes
Jerome
makingalotmoremoney;havinglotsofindependenceindoingthings
feelingtiredsometimes
Robin
havingbeentoalotofplaces
toomuchtraveling;havingverylittletimeto
spendwithhisfamily
Colin
goodsalaryandbenefits
noisyworkenvironment;seldomhavingthe
opportunitytogoout
Frank
newchallenges;alotofexperience
Janet
meetingalotofnew&interestingpeople
oftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby
ScriptsUnit3
PartIWarm-up
Goodafternoon.TodayI’mheretotalkabouthowtomakeeffectivebusinesscalls.Telephonecommunicationiscommonnowadays,therefore,howto1)ensuresmoothbusinesscommunicationgetsincreasinglyimportant.NowI’dliketointroducesometipsonmakingproperbusinesscalls.First,youshouldknow2)thepurposeofyourcallinadvance.Makesureyouhave3)allthedocumentsyou’llneedbeforeyoudial.Oneimportantthingweshouldnotoverlookistimeschedule.Tryto4)scheduleaspecifictimeforcalls.Beforeyoumakethecall,besurethatyougetridof5)alldistractions.Forexample,turnofftheradio,television,etc.Whenmakingthecall,listencarefullyand6)confirmthatyouhaveunderstoodeachpoint.Don’tpretendyouhaveunderstoodwhenyouhaven’t.Anotherthingweshouldkeepinmindis:
letotherpeoplespeakandtrytoavoid7)interruptions.Speakingslowlyandclearlyisimportant.Trytoavoid8)strongaccent.Besides,makesure9)yousoundpoliteandagreeable.Rememberthatyoushouldnotargue!
Use10)theoptionalchoicemethod,suchas“Whichisbetter,MondayorTuesday?
”,“Morningorafternoon?
”,“Tenorelevena.m.”?
And,ofcourse,trytomakeyourcallbrief.Avoid11)lengthycalls.Additionally,don’ttrytobefunny—youmaybemisunderstood.Thelasttipyoushouldbearinmindisto12)smilewhileyouaretalking.Yourlistenercan“hear”yoursmile.
PartIIListeningandSpeaking
Task1Makingacall
Task2Leavingamessage
MessageNote
To:
LouisePaulson
From:
PaulJackson
Phone:
979-326-8965
Message:
RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.
Takenby:
Roy
PartIVViewing&Speaking
Video1Leavingamessage
1. FFTTF
2. Message1)Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?
Message2)PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.
Message3)PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.
Video2Youarehardtogetholdof!
1.
Firstattempt
1)A2)C
Secondattempt
3)C
Thirdattempt
4)C
5)B
Fourthattempt
6)C
2.
1)WhenMs.MandelaskedforMr.Miller,thereceptionistreplied,
“Holdon,please.I’llconnectyou.”
2)WhenLeoMillerfoundoutthathewasnottheoneMs.Mandelaskedfor,hesaid,
“I’mafraidyou’vedialedthewrongextension.”
3)WhenMs.Mandelwastoldshedialedthewrongnumber,shesaid,
“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?
”
4)Whenthereceptionistrealizedshehadgiventhewrongextension,shesaid,
“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”
5)WhenMs.Mandelphonedthereceptionistthethirdtime,sheexplained,
“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?
”
6)WhenMs.Mandelsaiditwashardtogetholdofhim,HenryMillerreplied,
“Oh,I’mterriblysorryforthetrouble.”
ScriptsUnit4
Formal/Informal
Signalsentences
1
Formal
*Goodafternoon,I’dliketocallthemeetingtoorder.
*Firstofall,let’sdiscuss…
2
Informal
*OK,everyoneishere…
*So,whydon’twestartwith…
3
Informal
*Right,youknowwhywearehere.
*Maybeweshoulddoitlikethis…
4
Formal
*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.
*Todayourpurposeisto…
5
Informal
*Right,let’sgetdowntobusiness…
*Isuggestwedealwiththat…
6
Formal
*Well,gentleman,it’sapleasuretobeheretoday…
*I’dliketostartwith…
• 1)Arriveatthemeetingaheadofschedule.
• 2)Considerusingataperecorder.
• 3)Useaconsistentformat.
• 4)Followtheagenda.
• 5)Beconcise.
• 6)Listspecificoutcomes.
• 7)Afterthemeeting,writeameetingreportfromyournotes.
FFFTF
• 1)Tofigureoutthereasonforthesalesdropandtheactionstobetaken.
• 2)Thesalespeoplearenotverymotivated.
• 3)No,becausethesalesquotasareprettyhigh.
• 4)Heproposestolowerthequotas.
ScriptsUnit5
CBBCA
Task2Receivingvisitors
1)dailyroutineintheoffice
2)whetherthevisitorhasanappointmentornot
3)greetthevisitor
4)thevisitor’sname,titleandposition
5)apologizeandmakesomesuggestions
6)expressregretandexplainwhy
7)date,time,nameandthefirmthevisitorworksfor.
8)considerateandwarm
9)keepthevisitorfullyinformedofthesituation.
PartIVViewingandSpeaking
Video1Goingthroughcustoms
1)WhatisthepurposeofGeorge’stravel?
Georgeistravellingonbusiness.
2)Howlongishegoingtostay?
Hewillstayforaboutaweek.
3)WhohasinvitedGeorgetoattendthetradefair?
Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.
4)Whatisinthebag?
DoesGeorgehavetopaydutyonit?
Hislaptopcomputerisinthebag.It’sduty-free.
5)ArethefourpacksofcigarettesthatGeorgehasdutiable?
W
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- 商务英语 视听 作业 Unit16