餐饮与服务英语全套教学.ppt
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餐饮与服务英语全套教学.ppt
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精选课件,餐饮与服务英语,精选课件,Unit1BasicsofFoodandBeverageIndustry,IntroductionWiththelifestandardimprovingrapidly,peoplesdemandforfoodandcateringserviceisalsochangingrapidly.Suchchangesreflecttheimprovementofmodernlifestyleandlifequality.Firstly,peopledemandthatthefoodshouldprovideoverallandbalancednutrition.,精选课件,Nowpeoplehaverealizedtheharmfulnessoffoodwithhighprotein,fat,andcalorie,andhencebeguntoingestmoredifferentnourishment.Secondly,peoplearepayingmoreandmoreattentiontothesanitationofthefoodandthecateringservice.Atlast,thecateringserviceindustryhasbeenincreasinglystandardizedandindividualized.,精选课件,Dialogue1Western-styleFoodTom:
Hi,Michael,Ihaventseenyouforages!
Howseverythinggoing?
Michael:
Iamfine,thankyou.Ihaveopenedawesternrestaurantbymyself.Tom:
Really?
Itmustbeveryinteresting.Tellmesomethingaboutit.Michael:
Sure.Ourrestaurantprovidesthecustomerwithwestern-stylebreakfast,lunchandsupper.ThebreakfastincludesAmericanbreakfastandContinentalbreakfast.Westernpeoplethinkmuchofthebreakfast1andtheybelieveasatisfyingbreakfastmeansahappyandsatisfyingday!
精选课件,Tom:
Isee,butisthereanydifferencebetweenthesetwotypesofbreakfast?
Michael:
Yes.AmericanbreakfastismoreplentifulthantheContinental.Inadditiontojuice,tea,coffee,breadandtoast,Americanbreakfastalsoofferscerealsandeggscookedindifferentways.Tom:
Thenwhataboutlunchandsupper?
Michael:
Themenusforlunchandsupperarequitesimilar.Butgenerallyspeaking,peopledonthavealongtimeforlunch,sotheyprefersomebusinesslunchorfastfood.Andthesupperisthedinnerandusuallymuchmoreformal.Tom:
Whatwillbeservedinadinner?
精选课件,Michael:
Youcantakeatabledhoteorderoranalacarteorder.Tom:
Ibegyourpardon?
Michael:
Atabledhoteisacompletemealofseveraldishesservedatafixedprice.Andalacartemeansthefoodisservedaccordingtoalistormenuwhereeachdishhasitsownseparateprice.Tom:
Isee.Whatdoyouhaveforthedinner?
Michael:
Inadinner,theappetizer,soup,entreormaincourse,dessertandbeverageswillbeservedinorder.Youwillhavemanydecisionstomake.Tom:
Ah,Iwillvisityourrestaurantandtryyourwesterndishesanotherday.Michael:
Anytime.,精选课件,Dialogue2ChineseFoodisMyFavoriteZhang:
Hi,David,isitthefirsttimeyouhavecometoChina?
David:
Yeah.Chinaisreallyanamazingcountry.Zhang:
Soyouhavegotusedtothelifehere,haventyou?
David:
Sure.Chinesefoodismyfavorite!
精选课件,Zhang:
Youknow,Chinesecuisineiswell-knownasoneofthegreatestcuisineallovertheworld,anditsknownforitsremarkablediversityofcookingstyles,theabundanceanddeliciousrangeofingredients.David:
IwastoldthattherearedozensofdifferentbasicwaysinChinesecooking,includingroasting,frying,boilingandsoon.Allofthemdrawoutthebestintheingredients.Zhang:
Thatstrue.Youknow,Chinesecookingissubdividedintomanyschoolsnotablefortheirlocalflavors.David:
Whatarethey?
精选课件,Zhang:
Themostpopularandwell-knownschoolsincludeBeijingcooking,Sichuancooking,GuangdongcookingandShanghaicooking.David:
Hey,tellmesomethingmore.Zhang:
ThesefourschoolsofcookingrepresentdifferentcookingstylesinvariousChineseareasrespectively.Forinstance,mostBeijingfoodhasahighcalorievalueansweringthedemandsofthecoldnorthernclimate.David:
IknowPekingDuck,Muttonhotpot,Sichuanhotpot,Cantonesesoup,andShanghaicrab.Zhang:
Ah,youhavebeenanexpertonChinesecuisine.David:
No,IneedmoretimetotastealloftheChinesedelicacies.Zhang:
Thenyoudbettermindyourstomachandbodyweight!
精选课件,Passage1TheCategoriesofRestaurantsandRestaurantServiceInmodernsociety,cateringservicehasbecomebothasortofnecessityandasortofenjoyment.Theindustrywillofferpeopleawiderangeofneedsandtastestomeettheirdifferentdemands.Thesedifferencesbringaboutvarioustypesofrestaurants.Intermsofthefoodandservicestheyoffer,restaurantsbasicallyfallintofourcategories:
thegourmetrestaurants,thefamily-typerestaurants,thespecialtyrestaurants,andtheconveniencerestaurants.,精选课件,Agourmetisapersonwhocanappreciatethebestinfoodanddrink,andwhoisgoodatchoosingcombinationsofdishes,goodwinesandsoforth.Arestaurantthatoffersmealsappealtosuchapersonisagourmetrestaurant.Theserestaurantsarethemostexpensiveandluxuriousofallrestaurants.Afamily-typerestaurantisaneating-placeservingsimplefoodatmoderatepricesthatappealtofamilygroups.Theprincipalfeatureisthestandardizedfoodandserviceitofferstoitscustomers.Manyoftheserestaurantsareownedbychainsoroperatedunderafranchise.,精选课件,Aspecialtyrestaurantoffersalimitedvarietyorstyleoffood.Itisarestaurantwithspecialdcor,furnishingandwhatsmore,aspecificchoiceofdishes.Itmayalsobereferredtoasathemerestaurantoranethnicrestaurant.Boththequalityofthefoodandthepricesareusuallybetweenthoseofthegourmetandfamily-typerestaurants.Aconveniencerestaurantservescustomerswhowanttoeatinahurryandareinterestedinfastservice,cleanlinessandlowprice.Amodernvariationofthistypeofrestaurantisthefastfoodoperation.Thousandsoftheseestablishmentshavesprungupallovertheworldinrecentyears.Fastfoodsarethosethatcanbeprepared,servedandeatenquickly.Themosttypicalfastfoodprobablyisthehamburger,andthefriedpotatostrip.,精选课件,Therearemainlyfivekindsofrestaurantservices.Theyaregueridonservice,silverservice,plateservice,buffet(self-catering)serviceandtakeawayservice.Thefirstthreekindsofservicesaresit-downservices.Ingueridonservice,thewaitermustalwaysbewell-trainedandskilledforhehastoperformsuchthingsasfilleting,carvingandcookingspecialdishesinfrontoftheguest.Insilverservice,thefoodispreparedinthekitchenandbroughttothegueststableonasilvertray.Inplateservice,thewaitertakestheplantedmealfromtheservicehotplateandthenputtheplateonthegueststable.Allthathehastodoistomakesurethatthecorrectlidislaidandthenecessaryaccompanimentsareavailableonthetable.Inbuffetservice,aguestpickshis/herowntrayandcutleryfromoneendoftheservicetableandchooseswhateverdishhe/shelikes.Abuffetservicecanbebothasit-downoneandastand-upone.Takeawayserviceisusuallyassociatedwithsnackbarsandfastfoodcutlets.,精选课件,Passage2TheWorkinaRestaurantRangingfromdishwashersinakitchentoexecutivesininternationalchains,thereisawidevarietyofworktobedoneintherestaurantandcateringservicebusiness.Generallyspeaking,theworkinarestaurantcanbedividedintothreesections,whichinturnformanintegralsystem-themanagementjobs,productionjobs,andmerchandisingjobs.,精选课件,Themanagementjobsinarestaurantareessentiallyadministrative.Managementpersonnelsetandcarryoutpoliciesforthebusiness.Productionpeopleareresponsiblefortheproduct-thefoodthatcomesoutofthekitchen.Theymayincludethechef,theassistantandspecialtychefs,dietitians,kitchenhelpers,anddishwashers.Chefsinmostrestaurantsnotonlyareresponsibleforfoodproductionbutalsohavemanagementresponsibilities.Anexecutivechefisonewhosedutiesareprimarilymanagerial.Themerchandisingpersonnelhererefertostaffmemberswhotrytoselltheproductofarestaurant,includingpromotingthefoodandcreatinganatmospherepleasingenoughforcustomers.Theyareusuallyservicestaffworkinginthediningroom.Directmerchandisingintheformofadvertisingorpublicrelationsisamanagementresponsibility.,精选课件,Arestaurantismadeupofthefoodandbeveragemanagerwhodirectstheworkoftherestaurant,thepurchasingstewardwhobuys,receivesandstoresfoodandbeveragesfortherestaurant,theexecutivechefwhodecidesontheitemsonthemenusandcoordinatesthepreparationofthefoodandbeverage,thechiefstewardwhoisinchargeofsanitation,theheadwaiterwhoisresponsibleforservingthefoodandbeveragestotheguestsandthefoodandbeveragecontrollerwhomaintainscontroloverthesystem,preparesstatementsforthemanagementandanalyzesallstagesofthefoodandbeverageoperation.Underthesepeoplearestorekeepers,pantrymen,icemen,chefs,chefassistants,butchers,pastrymen,bakers,waitersandwaitresses,busboys,bartenders,portersandbarboys.,精选课件,Unit2Reservations,IntroductionAreservationisarecordedpromiseorguaranteeofatableinarestaurant.Takingreservationsisasectionofgreatimportanceforarestaurant;therefore,itisadvisabletokeepthenumberofpersonsauthorizedtotakereservationstoaminimum.Thiswilllimitthechanceforerrorsandconfusion.Ideally,itisbesttoassigntoonepersonpershifttheresponsibilityoftakingreservations.Thispersonshouldkeepthereservationbookclosebysothatheorshecanrefertoitdirectly.Thispracticewillavoidoverbookingandlosingreservations.Inthecasethatanunauthorizedpersonistheonlyoneavailabletotakeareservation,thenameandtelephonenumberofthepartyshouldbenotedandturnedovertotheauthorizedperson,whowillfollowuptherequest.,精选课件,Dialogue1ReservationonthePhoneClerk:
PacificHotel.CanIhelpyou?
Guest:
Yes.CouldImakeareservationattheGardenRestaurant?
Clerk:
Certainly,Maam.Forhowmanypeopleandwhenwillyoubecoming?
Guest:
Itsformyselfandmyhusband-onFridaythe23rd.Clerk:
SothatstwopeopleforFridaythe23rd.Inwhosename,please?
Guest:
Zhang.Clerk:
Mrs.Zhang.Thankyou.Whattimeisitfor?
Guest:
7:
30.Clerk:
Letmejustconfirm.Thatsatablefortwoat7:
30onFridaythe23rdinthenameofZhang.Guest:
Yes,thatscorrect.Clerk:
Thankyouverymuch,Mrs.Zhang.Gu
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