The Certified Six Sigma Master Black Belt.pdf
- 文档编号:30843207
- 上传时间:2024-01-31
- 格式:PDF
- 页数:727
- 大小:8.35MB
The Certified Six Sigma Master Black Belt.pdf
《The Certified Six Sigma Master Black Belt.pdf》由会员分享,可在线阅读,更多相关《The Certified Six Sigma Master Black Belt.pdf(727页珍藏版)》请在冰豆网上搜索。
THECERTIFIEDSixSigmaMasterBlackBeltHANDBOOKT.M.KubiakH1404PrintedintheUnitedStatesofAmericaT.M.KubiakHANDBOOKTHECERTIFIEDSixSigmaMasterBlackBeltHANDBOOKTHECERTIFIEDSixSigmaMasterBlackBeltT.M.KubiakThisbookhasbeencreatedtorefectthemostcurrentthinkingamongkeySixSigmaleadersregardingwhatshouldbecontainedintheASQMasterBlackBeltBodyofKnowledge(BoK).Forquickreferenceandeaseofuse,chapterandsectionnumberingexactlymirrorsthatoftheBoK.TheprimaryaudienceforthisworkistheindividualwhoplanstopreparetositfortheSixSigmaMasterBlackBeltcertifcationexamination.Therefore,thisbookassumestheindividualhasthenecessaryeducationalbackgroundandexperienceinqualityandLeanSixSigma.Conceptsaredealtwithbriefy,butsupplementedwithpracticalexamples.Theoreticaldiscussionhasbeenavoidedunlesssuchadiscussionwasnecessarytocommunicateaconcept.AsecondaryaudienceforthehandbookisthequalityandSixSigmaprofessionalwhowouldlikearelevantLeanSixSigmareferencebook.Withthisaudienceinmind,somematerialhasbeenexpandedbeyondwhattheBodyofKnowledgerequires.TheCDaccompanyingtheprintbookandattheendofthee-bookversionsincludesapracticeproblemsetcoveringeachpartofthebookandasimulatedexaminationthathasproblemsdistributedamongpartsaccordingtotheschemepublishedintheBodyofKnowledge.AbouttheAuthor:
T.M.KubiakcurrentlyisthepresidentandfounderofPerformanceImprovementSolutions,anindependentconsultingfrmlocatedinWeddington,NorthCarolina.PreviouslyhewasanengagementdirectorforAccenture,aQualityandProductivityexecutiveatBankofAmerica,thedirectorofSixSigmaforSears,RoebuckandCompany,andfornearly23yearsflledseveralengineeringandSixSigmaleadershiprolesinvariouslocationswithHoneywellInternational.Hisrolesthereincludedprincipalengineer;TotalQualityadvisor;manager,ProcessImprovement,SupplyManagement;andprogrammanager/technicalseniorstaff,SixSigmaPlus.Kubiakhasreceivedmanyawards,isfrequentlypublishedinvariousjournalsandmagazines,andisasought-afterpresenter.HeisanASQCQE,CRE,CSSBB,andCertifedManagerofQuality/OrganizationalExcellence.Inaddition,Kubiakisaprofessionalengineerandpossessesseveraladditionalprofessionalcertifcations.Heisalsotheco-authorofTheCertifedSixSigmaBlackBeltHandbook.TheCertifiedSixSigmaMasterBlackBeltHandbookAlsoavailablefromASQQualityPress:
TheCertifiedSixSigmaBlackBeltHandbook,SecondEditionT.M.KubiakandDonaldW.BenbowTheCertifiedSixSigmaGreenBeltHandbookRoderickA.Munro,MatthewJ.Maio,MohamedB.Nawaz,GovindarajanRamu,andDanielJ.ZrymiakSixSigmaGreenBelt,Round2:
MakingYourNextProjectBetterThantheLastOneTracyL.OwensATaleofStrategicInnovationandImprovementinaFarm-iliarSettingJimBowieLean-SixSigmaforthePublicSector:
LeveragingContinuousProcessImprovementtoBuildBetterGovernmentsBrandonColeOfficeKaizen2:
HarnessingLeadership,Organizations,People,andToolsforOfficeExcellenceWilliamLareauLeanforServiceOrganizationsandOffices:
AHolisticApproachforAchievingOperationalExcellenceandImprovementsDebashisSarkarTheExecutiveGuidetoUnderstandingandImplementingLeanSixSigma:
TheFinancialImpactRobertM.Meisel,StevenJ.Babb,StevenF.Marsh,andJamesP.SchlichtingSixSigmafortheNewMillennium:
ACSSBBGuidebook,SecondEditionKimH.PriesTheQualityToolbox,SecondEditionNancyR.TagueMappingWorkProcesses,SecondEditionBjrnAndersen,TomFagerhaug,BjrnarHenriksen,andLarsE.OnsyenRootCauseAnalysis:
SimplifiedToolsandTechniques,SecondEditionBjrnAndersenandTomFagerhaugLeanISO9001:
AddingSparktoyourISO9001QMSandSustainabilitytoYourLeanEffortsMikeMicklewrightRootCauseAnalysis:
TheCoreofProblemSolvingandCorrectiveActionDukeOkesTorequestacomplimentarycatalogofASQQualityPresspublications,call800-248-1946,orvisitourwebsiteathttp:
/www.asq.org/quality-press.ASQQualityPressMilwaukee,WisconsinTheCertifiedSixSigmaMasterBlackBeltHandbookT.M.KubiakAmericanSocietyforQuality,QualityPress,Milwaukee532032012byASQAllrightsreserved.Published2012PrintedintheUnitedStatesofAmerica1817161514131254321LibraryofCongressCataloging-in-PublicationDataKubiak,T.M.Thecertifiedsixsigmamasterblackbelthandbook/T.M.Kubiak.p.cm.Includesbibliographicalreferencesandindex.ISBN978-0-87389-805-8(hardcover:
alk.paper)1.QualitycontrolStatisticalmethodsHandbooks,manuals,etc.I.Title.TS156.K82372012658.4013dc232012007056ISBN:
978-0-87389-805-8Nopartofthisbookmaybereproducedinanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofthepublisher.Publisher:
WilliamA.TonyAcquisitionsEditor:
MattT.MeinholzProjectEditor:
PaulDanielOMaraProductionAdministrator:
RandallBensonASQMission:
TheAmericanSocietyforQualityadvancesindividual,organizational,andcommunityexcellenceworldwidethroughlearning,qualityimprovement,andknowledgeexchange.AttentionBookstores,Wholesalers,Schools,andCorporations:
ASQQualityPressbooks,video,audio,andsoftwareareavailableatquantitydiscountswithbulkpurchasesforbusiness,educational,orinstructionaluse.Forinformation,pleasecontactASQQualityPressat800-248-1946,orwritetoASQQualityPress,P.O.Box3005,Milwaukee,WI53201-3005.ToplaceordersortorequestASQmembershipinformation,call800-248-1946.Visitourwebsiteathttp:
/www.asq.org/quality-press.SixSigmaMaturityModelisaregisteredtrademarkofInstantis.Printedonacid-freepaperForDarlene,mywife:
Theworldisnolongerasitwasandwillnolongerbeasitis.TheonlyconstantandconsolationIfindandknowisyou.Inolongerknowatimebeforeyou.Wehavealwaysbeen;weactasone;wethinkasone.Anarchedbrow,abriefglance,athoughtconveyed.Evenapart,weremaintogether.Ourpastlivestogether;ourcurrentlivestogether;andourfuturelivestogether.Fortherewillneverbeagoodbye,therewillonlybe.us.viiTableofContentsListofFiguresandTables.xiiPreface.xxAcknowledgments.xxiiiPartIEnterprise-WidePlanningandDeployment.1Chapter1StrategicPlanDeployment.2SWOT.2PEST.5HoshinKanri.7TraditionalStrategicPlanningApproach.13Chapter2StrategicPlanAlignment.18StrategicDeploymentGoals.18ProjectAlignmentwithStrategicPlans.23ProjectAlignmentwithBusinessObjectives.26Chapter3DeploymentofSixSigmaSystems.28Governance.28Assessment.33ResourcePlanning.41ResourceDevelopment.47Execution.50MeasureandImprovetheSystem.51Chapter4SixSigmaMethodologies.53DMAIC.54DFSS.59Lean.63BusinessSystemsandProcessManagement.65Chapter5OpportunitiesforImprovement.70ProjectIdentification.71ProjectQualification.73StakeholderEngagement.78InterventionTechniques.82CreativityandInnovationTools.83Chapter6RiskAnalysisofProjectsandthePipeline.88RiskManagement.88viiiTableofContentsPipelineCreation.97PipelineManagement.99Chapter7OrganizationalDesign.100SystemsThinking.100OrganizationalMaturityandCulture.104OrganizationalCulturalChangeTechniques.108Chapter8OrganizationalCommitment.113TechniquestoGainCommitment.113NecessaryOrganizationalStructureforDeployment.115CommunicationswithManagement.119ChangeManagement.123Chapter9OrganizationalFinanceandBusinessPerformanceMetrics.126FinancialMeasures.126BusinessPerformanceMeasures.137ProjectCashFlow.141SarbanesOxleyAct.143PartIICross-FunctionalCompetencies.147Chapter10DataGathering.148VoiceoftheProcess.148VoiceoftheCustomer.149Chapter11InternalOrganizationalChallenges.157OrganizationalDynamics.157InterventionStyles.173InterdepartmentalConflicts.177Chapter12ExecutiveandTeamLeadershipRoles.183ExecutiveLeadershipRoles.183LeadershipforDeployment.186PartIIIProjectManagement.195Chapter13ProjectExecution.196Cross-FunctionalProjectAssessment.196ExecutiveandMid-LevelManagementEngagement.199ProjectPrioritization.201Chapter14ProjectOversightandManagement.202ProjectManagementPrinciples.202Measurement.212Monitoring.214ProjectStatusCommunication.215Supply/DemandManagement.217CorrectiveAction.218TableofContentsixChapter15ProjectManagementInfrastructure.219GovernanceMethodsandTools.219PerformanceMeasurement.222Chapter16ProjectFinancialTools.225BudgetsandForecasts.225CostingConcepts.226PartIVTrainingDesignandDelivery.235Chapter17TrainingNeedsAnalysis.236HumanResourceStrategicPlan.236TheImportanceofaTrainingNeedsAnalysis.237DefiningtheExtentandNatureoftheJob.238PurposesofandTypesofTraining.239ToolsandTechniquesforConductingaTrainingNeedsAnalysis.240Chapter18TrainingPlans.245AligningTrainingtoStrategy.245TheImportanceofTrainingandEducation.246TheImportanceofTrainingPlans.246TrainingPlansAreNotaPanacea.247ComponentsofanEffectiveTrainingPlan.248ApplyingtheTrainingPlan.249MultidisciplinaryTraining.251Chapter19TrainingMaterialsandCurriculumDevelopment.256AdultLearningTheory.256Integration.273TrainingDelivery.274Chapter20TrainingEffectivenessEvaluation.285Terminology.285ValidationandEvaluationModels.286MagersLearningObjectivePrinciple.288TipsforDevelopingMeasures.289MeasurementIssues.289DataCollectionMethods.290IsolatingtheEffectsofTraining.291PartVMentoringResponsibilities.293Chapter21MentoringChampions,ChangeAgents,andExecutives.294ProjectReviews.294ProjectSizing.299Communications.304Feedback.305xTableofContentsChapter22MentoringBlackBeltsandGreenBelts.306Individuals.306TechnicalReviews.309TeamFacilitationandMeetingManagement.310Chapter23MentoringNon-beltEmployees.315PartVIAdvancedMeasurementMethodsandTools.317Chapter
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- The Certified Six Sigma Master Black Belt