商务英语培训精品课件.pptx
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商务英语培训精品课件.pptx
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商务电话、交际、交流、演讲BusinessCallBusinessIntercourseBusinessCommunicationBusinessPresentation编号:
O-PX-M-003版本:
A日期:
2010-9,BusinessEnglishSkill,Goods,Myself,ThePrepace序言,一.TalkaboutgoalsForwhat?
EnterpriseValue,GoodsChip-set,MyselfMind-Set,Soften,Enterprise:
Name/Time/People/Place-Business:
Industry/Core/Award-Culture:
Mission/Vision/VslueEnterpriseCulture,GenericProduct-IC?
-GoodProduct-Q/P?
-GreatProduct-knowhow?
JobTitleJobResponsibilitityJobEvaluation,Writing,Speaking,Listening,AQ,ReadingNopains,nogains,2.Fourskillswhichone?
二.Talkaboutgoals,Short-cut?
Bee-line?
Practise,PractiseandparctisePractisemakesperfect,Sentence,Grammar,VocabularyWordsandphrases,Culture,3.Talkaboutways,二.Talkaboutgoals,1)价值观与道德标准的差异(DifferencesinValueConceptandMoralCriteria)-个人荣誉感与谦虚谨慎PersonalHonourVSModesty,-自我中心与无私奉献-创新精神与中庸之道-个性自由与团结协作,Self-CentreVSSacrificePioneeringSpiritVSMediumWayIndividualFreedomVSHarmoniousCooperation,社会关系的差别DifferencesinSocialRelations-平等意识与等级观念EqualityConceptVSClassConceptIfworkinghard,evenacowboycanbepresident.-核心家庭与四代同堂NucleusFamilyVSFour-GenerationFamily社会礼仪的差异DifferencesinSocialCeremony“Haveyouhadyourmeal?
”“Whereareyougoing?
“Hello!
”“Howdoyoudo!
”“Niceday,isntit?
”“Helpyourself,Please!
”,“takesomemore”表达谢意和遗憾ExpressinggratitudeThankyou.andIamsorry.,4.DifferenceinWesternandEasternCulture,1)打招呼-Greeting2)介绍-Introduction3)寒暄-Smalltalk4)进入正题-Gettingdowntobusiness5)业务洽谈-Businesstalks6)结束正题谈话前过渡Pre-closingtheconversation7)结束谈话-Closingtheconversation8)再见-Farewells,5.沟通过程(CommunicationProcess),6.解决问题过程,(ProblemSolutionProcess)SelectThemewhichismoreimportantandergent?
Collect-DataFocusonthefactsandcase3)Analyze-CausesAnalyzethevariousfactors4)PlanandImplement-SolutionBothpartieshaveagreedtotakeactions5)Evaluate-EffectsIfitseffective6)Stanardize-SOP、WI、OIetcMakingtheoperaterskillfulandperfect7)Reflectontheprocess-PerformanceIfitshighlyeffeicient.,ThePrepace序言,二.Sharing,ThePrepace序言,二.Sharing,Unit1:
FirstStep第一单元第一步,IntroducingyourselfandFormalGreetings自我介绍与正式问候FormalGreeting正式问候SmallTalk寒暄FormalLeavetakingsandGoodbyes正式告别语,1.自我介绍与正式问候,IntroducingyourselfandFormalGreetings,Teaser引子Whenyoureintroducedtosomeoneattheoffice,whatdoyousay?
Doyougreetco-workersdifferentlyifyouknowtheyareinahigherposition?
Whatthedifferencebetweenbusinessandnon-businessintroduction?
1.自我介绍与正式问候,IntroducingyourselfandFormalGreetings,Concepts概念Knowinghowtoexpressyoueselfduringbusinessintroductionandgreetingsmakesyouandyourcompanyappearmoreprofessional.Businessgreetingsarethesamewhetheryoureinsideoroutsidetheoffice.Effectivewaytodevelopandsustaingoodbusinessrelationships.,1.自我介绍与正式问候,IntroducingyourselfandFormalGreetings,Phrases短语Goodmorning.MynameisHowdoyoudo,Mr.Ms?
Itsnicetomeetyou.Howdoyoudo,MrMs?
Itsnicetomeetyou,too.,1sttime,use“formalorneutral”greetingsHowdoyoudo?
isapoliteformula.,Formwork模板Goodmorningeveryone!
Iamveryhappytointroducemyselftoyouhere.MynameisPeter,IcomefromXinchaoTechnologyDepartment,averybig,harmoniousandenterprisingfamily.4.IworkinHumanResurceDeparmentasamanager,andmymajorjobistoseekout,attractandhirethebestpersonwhocanfitwiththecompanysexpectationsandrequirements.Generallyspeaking,Iamdoingverywellatpresent,andIwilltrymybesttofinishitnomatterhow.ForimprovingmyspokenEnglishskill,forcommunicatingwithoverseaclients,andforbeingabettermanager7.IbelieveIcanspeakgoodEnglishthroughpractise.8.Practisemakesperfect,letsdoourbesttogetherforourgoals.,Introducingyourself,Formwork模板Goodmorningeveryone!
Iamveryhappytointroducemyselftoyouhere.MynameisPeter,IcomefromXinchaoTechnologyDepartment,averybig,harmoniousandenterprisingfamily.4.IworkinHumanResurceDeparmentasamanager,andmymajorjobistoseekout,attractandhirethebestpersonwhocanfitwiththecompanysexpectationsandrequirements.Generallyspeaking,Iamdoingverywellatpresent,andIwilltrymybesttofinishitnomatterhow.ForimprovingmyspokenEnglishskill,forcommunicatingwithoverseaclients,andforbeingabettermanager7.IbelieveIcanspeakgoodEnglishthroughpractise.8.Practisemakesperfect,letsdoourbesttogetherforourgoals.,Introducingyourself,FormalGreetings正式问候,Formwork模板A:
NicetomeetyouB:
Nicetomeetyou,tooA:
Welcometo.,Im.,Iaminchargeof.hopeyouenjoyyourvisit.B:
thankyousomuch,IamsureIwillA:
Please,takeaseat.Wouldyoulikesometeaorcoffee?
B:
Thankyou.Idlikecoffee,please,blackwithnosugarA:
Mr.Andy,Howwastheflight?
(HowcanIaddressyou?
MayIhaveyourname?
)B:
Fine,thanks.IstoppedoffinshanghaiforadaytoA:
thatsgood.AndIfyouareready,Idliketointroduceyoutosomeofourkeypersonnel.(Idliketoshowyouaroundthefactory)B:
ok.letsgo,2.Smalltalk寒暄,PhrasesWhendidyouarrive?
Howwasyourflight?
Howisyourhotel?
Itsalovelyday,isntit?
Niceday,isntit?
Discussion:
Howtomakesmalltalk?
3.FormalLeavetakingsandGoodbyes,正式告别语PhrasesNicemeetingyou!
(Nicetohavemetyou!
)IthinkitstimeforustoleavenowGoodbyeandthankyouforcoming!
(for+n/dinner,time,attentionetc)Goodbyeandhopetoseeyouagain(soon)!
Haveanicetrip!
Goodbye,A:
IdliketosaygoodbyetoeveryoneB:
whattimeareyougoing?
A:
Myplaneleavesat7:
25B:
Well,thankyouforcoming.hopetoseeyouagagin!
A:
Thanks,goodbyeandhopetoseeyousoon!
B:
Goodbye(haveanicetrip),Sayinggoodbye,Roleplaying角色扮演,A.youareamanagerforacomputersoftwarecompany,fromKorea,youarevisitingXinchaoGroupforthefirsttime.A扮演从韩国来的计算机软件公司经理,第一次参观新潮集团.,B.youareamamagerofapackaging&testofICworkshop,youareshowingAaroundtheworkshopwhileintroduceyourself、yourdutyandsoon.B扮演IC封装和测试车间的经理,你正在带领A参观车间,同时也介绍你自己以及工作责任等等。
Rolescanbedifferentaccordingtotheshedule.,Unit2:
Movingon第二单元继续,Informalgreetings非正式问候IntroducingThirdParties介绍第三方InformalLeavetakingsandGoodbyes正式告别语,Neutral:
“helloorhi”ifknowingeachotheralready,InformalGreetings,1.非正式问候PhrasesHello,XX!
Nicetoseeyouagain!
Hello,XX!
Gladtoseeyouagain,tooHowareyou?
Iamverywell,thankyou,andyou?
Imfine.2sttime,use“infomalgreetings”,Formwork模板A:
Hi,Mike!
Longtimenosee.B:
Yeah,IvebeenawayontravelfordaysA:
Really,wheredidyougo?
B:
IwenttoParisforaninternationalfair.A:
Wow,didyouhaveagoodtimethere?
B:
Sure,itsawondefulplace.hopeyoucangoforavisitsomedayA:
Hm,soundsgreat!
InformalIntroduction,IntroducingThirdParties,A:
hello,Peter,howareyou?
B:
Fine,thankyou.andyou?
A:
Iamfine,too.oh,letmeintroduceMr.Litoyou,hesfromKoreanSamsungElectronics.Thisismycolleague,workintheResearchandDevelopmentdepartment.B:
Nicetomeetoyou,Mr.LiC:
Nicetomeetyou,too.?
(smalltalk),2.介绍第三方Phrases,Samlltalk寒暄,A:
Havewemetsomewherebefore?
B:
maybe.A:
WelcometoChina,Mr.Li,Didyouhaveagoodflight?
B:
Yes,itwasagoodflight,justfeelalittletired,butIamoknow.A:
Good,IsthisyourfirstvisittotheUnitedStates?
B:
No,Ihavebeenhereformanytimes.(Yes,thisisthefirsttime)A:
Good,sowhatdoyouthinkoftheweatherhere?
B:
Itsniceandwarm,blueskyandfreshair(Findmoretopictochatwith,thatdependson)A:
Ah,seemsyouwillbestayinghereforlongtime?
B:
Iwillbestayinghereforaweek,IhavetogobacktoKoreanextweek.A:
Well,Ihopeyouenjoyyourvisit!
B:
Thankyou,IamsureIwill.,InformalFarewells3.非正式道别Phrases,ImafraidImustbeleaving(mustbeoff,havetogo)now.恐怕我得走了Ithinkitstimeforustoleavenow.我想我们该走了Good-bye!
/Bye-bye!
/Bye!
再见!
Seeyoulater(tomorrow、soon、later、around).Seeyou.回见Goodnight.晚安.再见Usethemoreinformalphrases,韩国三星电子总部与Logo标牌,三星总部dlight大厦,三星6寸屏带手写输入电子书,三星最新DLP微型投影机,三星最新C9000系列3DLED电视,生物塑料环保和太阳能手机,Unit3:
TakingCharge第三单元事务处理,InvitingPeople邀请他人AcceptingInvitations接受邀请DecliningInvitations谢绝邀请ExpressingRegret表达遗憾,Thedesireforfoodandsexispartofhumannature.,1.邀请他人Phrases,Wouldyouliketocometomybirthdayparty?
Wouldyouliketoattendmyweddingceremony?
Wouldyouliketohavelunchnow?
How/whataboutgoingoutforawalk?
Shallwegooutforadrink?
Letstalkwithcoffee.Whynotcomeformeal?
Areyoufreethisevening?
Usefomalandinfomalphrases.,InvitingPeople,Barbequeareafun,healthywaytocookbutyouneedtoknowsomeimportantfactsbeforeyoustart.ThebestwaytoBBQiswithlotsofheat.Heatmeanssmoke-soitsbesttoBBQoutdoorsnotinside。
烧烤是一种有趣、健康的烹饪方式,不过在开始以前你需要知道一些重要的知识。
BBQ是要烤着吃的,所以最好是在户进行。
AboutBarbeques,2.接受邀请Phrases,Thatsverykindofyou.Ilikethat.Thankyouverymuch.IlllookforwardtoitThankyou.Idloveto(comet)Thatsagood(great)ideaSoundsgood(great,fun)Note:
invitation-meetingtime-meetingplace,AcceptingInvitations,3.谢绝邀请Phrases,Thatsverykindofyou.ImafraidIcant,IThankyouverymuch,butI.Thanksfortheinvitation,butI.Thanks,butIcantcome,IThanks,sorryIcantcome,IUnfortunately,Ihaveto.Havefunandenjoyyourparty,DecliningInvitations,4.表示遗憾Phrases,Whatapity,perhapsnexttime.Whatapity,maybeanothertime.(CouldIseeyouagain)Thatstoobad.Toobad.whenyousuggestsomethingelse,forexample:
“howaboutnextweek?
andthepersonstilldeclines,youcanusethese.,ExpressingRegret,5.简单安排Phrases,MakingSimpleArrangement,A:
ShallIcometoyourhoteltomorrowmorning,about10:
30?
B:
yes,thatsfine.soIllseeyouat10:
30tomorrowmorning.Illwaitinthelobby.A:
ok,seeyouthenB:
seeyou.“when/whereshallmemeet?
”-twomostimportantthings,Unit4:
EatingOutnandHosting第三单元外出就餐与招待,OfferingfoodandDrink食物与酒水AcceptinganfDeclining接受与谢绝DescribingFoodandDrink解释食物与酒水RecommendingandSuggesting推荐和建议,Thedesireforfoodandsexispartofhumannature.,Whatwouldyouliketoeat(drink)?
Howabout
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